Rated 5 out of 5Â by 1
Rated 5 out of 5Â by pdxJohnson Top Notch
My install is only 1 month old but I do love it. If anything changes I will re-post.
Here is my experience:
Shopping: I visited 2 different HD stores and spoke with 2 diff. sales people. Both took their time, answered lots of questions and were very knowledgeable on the topic of carpet & padding.
Purchase: in store process was good, the person asked me lots of questions that I didn't even think to consider in the process.
Communication: Very good contact on all steps of the confirmation, measure, and install process.
Measure: Nice gal came on a Saturday, used a wireless laptop and some sort of digital laser measure process.
Install: The company HD contracted was fine. Probably just the two guy team. One spoke no English, the other enough to understand, but he was VERY nice and helpful. He even caught a error in the measure/install diagram that would have put the seems in high traffic areas. He was adamant that this change was for the best (but only after I signed off) but this is where my original carpet seems were so what he suggested showed experience in his job!
They left no mess and put all the furniture I needed moved back in it's place.
Overall I am 100% pleased so far. I would hope from this experience that IF there was an issue in the future they would handle it the same.
FYI - I purchased HD Soft Collection Rydale II with the second to best padding option. all total was $1900 for 425 sq. installed.
April 11, 2013