Rated 2.3 out of 5 by 22
Rated 1.0 out of 5.0 by Adam Beautiful wood, but scratches easily
We just had this wood installed in our house. It's beautiful! However, before the installers even left the house, we scratched the floor. A week later, we have multiple scratches everywhere! Every time we walk in the room, another scratch appears! The box that the wood came in even left a scratch when I turned the box over on the floor. Floor does not dent easily if you drop something on it, but it scratches too easily to recommend buying it. I can't emphasize enough how easily it scratches even though we were being as gentle as possible! In no way would I recommend it. I wonder if I got a bad batch?
November 27, 2012
Rated 1.0 out of 5.0 by jbass Frustrated
My husband and I bought over 400 sq ft of this a year ago. We thought we'd spend the money and buy something we wouldn't have to deal with again for a LONG time. We installed it ourselves to the manufacturer's guidelines, simple click and float, and it was gorgeous. Within 6 months the strip that divides the living room and the hall began to separate and within the next month, we had a half inch break in the floor. Now the rest of the floor is beginning to separate in random places, but everywhere! Turns out, the "click" joints aren't strong enough to hold on their own and we should have glued the joints. We still haven't gone through the hassle of pulling up all 400 sq ft, including T molding and reducers, to glue. Not sure if that will even work.
March 22, 2012
Rated 3.0 out of 5.0 by Maggie Pretty, but work
Looks beautiful when clean. Have a Boston Terrier, she doesn't scratch the floor, but the dust and dog hair require constant attention. My daughter also loves to run around in bare feet which leaves footprints. Hard to find a cleaning product that doesn't leave streaks. Luckily I have a roomba that works well. A swifter is required frequently along with Murphy's oil soap. Had the Home Depot installers put down, but I am noticing peaks and separation between planks. We have had it down 6-8 months. They will come out and fix, but after reading other comments, I'm worried about what will happen after our warranty ends. It does seem to scratch easily. Every chair and piece of furniture has felt pads and we have put down rugs everywhere which is a shame. I periodically find scratches, but we for the most part are very careful and that hasn't yet become an issue. I think it would be fine for family withou small children and pets. I wanted a light oak and my husband wanted a dark color. Next time, I will put down tile or a light color wood with a good finish.
November 6, 2013
Rated 1.0 out of 5.0 by Papabear Looks good out of box...1 yr later another story
Have the same feeling about this as others. Seemed like a great buy with the dark, mahogany type of appearance and supposed ease of installation. The 'floating' install is a farce...there is way too much movement in the floor to not fasten this down with glue (but the directions say not to). Your floor must be completely level or else it starts to buckle and open up. It does scratch, but this is true of any dark floor. I'm guessing a heavier polyurethane coat on some floors would help prevent this. We are now going the route of pulling up and gluing down. Lesson learned...you get what you pay for. Next time we won't skimp on flooring and installation. Did not hold up well to a puddle/standing liquid for a few hours. This spot developed a crack and is now a fully split board 1 yr later. See pics - they show the standing liquid damage, the regular 3/16" gaps, and a 3/8" pull away at the baseboard shown by the sealant line). Lock profile definitely doesn't hold which is spelling disaster for us. Maybe better luck with product w/ conventional install?
March 15, 2013
Rated 3.0 out of 5.0 by BE88888 Beautiful Finish, Impossible to Keep Clean, Too Thin
I've had this floor installed in my house for about a month, and here's a breakdown of the pros and cons:
Pros: Fantastic price, beautiful color, looks really high end, very hard finish (no scratches or marks), installed pretty easily, and there's matching trim available.
Cons: Another reviewer posted photos of boards separating - I thought they probably weren't installed correctly, but I am also having the same issue in a corner of my room. Overall, these floors sound really "clicky-clacky" when you walk on them because they are so thin. I can also understand how the boards could separate because the joints aren't strong. Also, I knew that purchasing dark floors meant cleaning more, but WOW did I underestimate that! These floors of course show every spec of dirt and dust, but its also really hard to keep them streak-free and free of footprints & shoeprints.
Overall: Great looking floor, but be prepared for continuous cleaning, especially in high-traffic areas. I would DEFINITELY recommend buying the same floor in the 9/16" thickness....if you're willing to spend a little more.
May 15, 2012
Rated 4.0 out of 5.0 by NavyFlyer11 Beautiful Floor!
Does this floor scratch easily? Yes, if you drag your couch across it, or drag your shoes on it with out cleaning it. Dirt build-up on anything thats being drug on a flat surface is bound to scratch. Even if the floor was made of case hardened steel its still going to show some wear. Because this floor is dark it shows more than if the wood were blonde, but if you clean it your fine. I have 2 dogs, 2 kids under 3 years old and we have company over almost daily, this flooring has yet to be unimpressive with its durability. My son even dropped my claw hammer on it and no dents. Some of the coloring was a little off from box to box, but by installing several boxes at once, it eliminated that issue. As far as the clicking sound when the dogs walk across it, theres no excuse for not doing your homework. The elimination of that 'clicky' sound is simple, use sound deadening padding. Regardless of the wood flooring used, your still going to have that sound. Other things to help, we installed floor ourselves (requires some carpentry skill). Use a rubber mallet with block to secure 'tongue and groove' in place. Installed over concrete slab with moisture barrier and padding. Installed over 1500 sqft. Clean every other day with swiffer and a light mist cleaner for tough spots like milk stains and food spills. Vacuum once a month just to clean the corners you cant get to. The whole cleaning process for this much sq ft is like 5-10 minutes.
December 10, 2012
Rated 2.0 out of 5.0 by legendisjunk Looks very good, but so easy to scratch.
Went down beautiful, and looks great when cleaned as it often needs and understood since choosing a darker color. But the scratches, this floor scratches by looking at it and I use door mats, have felt pads under my furniture, and use as many precautions to avoid it, but I also thought by springing the extra cash for strand bamboo, this would have been a better product. I've seen many hardwood floors withstand much worse treatment for much longer, but since the this floor has only been down a couple of months, I have a feeling it will be getting changed sooner rather than later. Like I saw in another review, pretty sure they meant that the floor has a 55 hour warranty instead of 55 years.
July 9, 2014
Rated 1.0 out of 5.0 by ExtrememlyUnhappy scratches and scratches
We've had this floor installed in our house for 5 months, we have no kids, no pets, etc. and it looks like a person came through with a metal rake and rubbed all over our floor. My husband dropped a spoon the other day and took a chunk out of our floor about an inch wide - from a spoon! We filed a complaint and they told us not covered under warranty due to user error... apparently wearing no shoes in the house and cleaning on hand and knees to avoid scratches is user error. Hate to think of what this floor will look like in a year, or when we do actually have a kid or a pet. Do not recommend to anyone.
May 28, 2014