Rated 3.9 out of 5 by 7
Rated 1.0 out of 5.0 by Annoyed Long, but MUST read this before you buy...
I bought this hot tub because of the amount of jets it had and because it was advertised as a 6 person hot tub. For starters 6 was probably meant for 6 kids, not 6 adults. If you get 4 adults in there, you better make sure you know everyone because its going to be a very intimate experience. The tub itself looks very nice, but let me share with you a detailed description of why this tub and company is J-U-N-K!
To start Home and Garden Spa = Laguna Bay Spas (same company different name)
I bought this spa on 4/13/14. It arrived on 4/30/14, but I had an issue with my patio being completed before I could even install it and plug it in. On 7/2/14 we got the patio done and we finally were able to turn on the hot tub for the first time. (Which stunk because the warranty starts the day the tub arrives) The hot tub worked great until 7/20/14 when we first started getting heater problems (error codes on the control panel) I called Laguna Bay and told them about my heater errors. I spoke to Billy (there are only 2 or 3 people in that office) he told me they had a known history of bad heaters, and that he would send me a new one and cover the labor for the installation. Ok great...I thought. No problem. He sent me another heater which I had installed on 8/6/14. (I was not there during the install because the installer came while I was at work so I could not inspect the malfunctioning heater) Hot tub was back and running and worked great....for a few weeks. On 9/7/14 we saw that again we were having the same heater issues. I once again call Laguna Bay and explain to them the same issue I had before. Billy tells me to take pictures of my electrical wiring and email it to him. I do so. Billy tells me that I don't have it wired together correctly, and that he is surprised it is even running with that wiring setup. I have Billy speak to my electrician and Billy threatens to void my warranty if its not done how the manual instructs the wiring to be done. We say fine, we change the entire setup and the wiring is now to their liking and specifications. Now we try to turn on the hot tub and it immediately trips the breaker. We UNPLUG 3 connectivity wires on the "Made in China" heater that is connected to the "brain" of the hot tub and the tub turns on but does not heat. So I call Laguna Spa back and talk to Billy again and tell him that this is going on. He sends me a new heater (which he claimed was a more "beefed up" version- no idea what even means) which arrives on 9/29/14. I have the new heater installed on 10/8/14. Upon inspecting the malfunctioning heater we removed, we found there was water inside the electrical element of the heater (which caused the sudden tripping). The water was inside an area where electrical wiring and circuit boards were suppose to be waterfree. I have been emailing with Laguna Bay Spas for weeks now trying to get them to reimburse the labor involved, but they say my 90 day warranty has expired. My response is that they have been sending me bad heaters and never solved the problem the original problem that was happening while I was under their 90 day labor warranty.
Think of it this way. You buy a brand new Honda car with a 50,000 mile warranty. On the 35,000 mile your transmission blows (Honda tells you they knew about their bad transmissions and will repair it on their dime because you are under warranty) You get it repaired. On 50,200 mile your transmission blows again. You take it in to get repaired and you find out that it was the same issue as before, but now you have to pay for the labor to get it repaired. The ORIGINAL problem was still the MANUFACTURER'S MISTAKE!!
Now I am responsible for paying my electrician (who revamped the entire system for no reason) and hot tub repair man because Laguna Bay Spas (aka Home and Garden) can not make something as simple as a heater that doesn't let water inside!!? Originally they said they would work with me to resolve the problem once and for all, they dragged their feet and now once my 90 day labor warranty expired they are holding me responsible for paying to fix a problem that LAGUNA BAY SPA KNEW ABOUT FOR MONTHS!
October 9, 2014
Rated 5.0 out of 5.0 by SoakingInPortland Love our new spa
As other reviewers have said, the waterfall and light are pretty much useless features. Could have left them out completely and not diminished the experience at all. Other than that, we love this spa!
The amount and locations of jets work out just fine, and there is plenty of control over which jets to increase or decrease the pressure. Like more power for jets in one area? Turn down the other ones. Pump size is just fine, no problem. The main pump has low and high speeds, and the other one is high only.
The only bad thing I can say about the experience is that the cover had shipping damage, but the spa company had it replaced in less than two weeks with just a couple phone calls.
We looked at a lot of different tubs and deals before picking this one, and think it is a definite value for the money.
January 10, 2015
Rated 5.0 out of 5.0 by Dave Tub exceeds our expectations
We absolutely love this SPA...the powerful jets and 2 pumps operation gives us the best we could have hoped for while relaxing...Customer service is great, only had one small problem with one side of the cabinet being split and they are taking care of that for us no questions asked...the water fall, wide open will reach the middle of the lounger so we keep it toned down a little but absolutely love it, it could use better lighting or maybe a light on the far side as the one light doesn't light up the whole spa at night..but only downfall i've found so far...definately recommend this to anyone looking to purchase...
August 27, 2014
Rated 5.0 out of 5.0 by Leslie We love our new spa
We were absolutely thrilled when our new spa arrived. The spa arrived on time as expected. There was a small ding on one of the panels but I called the service department and spoke with a gentleman who was very kind and shipped me another one out no hassle what so ever. We have had it few months now I just wanted to put a little time in between before I wrote our review. I am very pleased with the spa. I myself like the waterfall and love how it looks at night with the led lights. Jets are powerful, controls are super easy to understand. I would most definitely recommended this spa to anyone looking for a hot tub.
February 6, 2015
Rated 3.0 out of 5.0 by RMKX uninsulated
Had a defective heater . New one sent. Ends on wiring had to be change. Spinning jets popped out after a year. Quick replacement. Installed myself. Although customer service has been great the tub has nothing but spray on insulation on the shell and aluminum sheet around the outside frame. I have installed foam board under and on the side with r 17 value. Not a northern tub if the temp goes below 30% look for a different tub.
This hot tub is made by Laguna Spas. I gave an average rating because customer service has been fast and responsive
April 22, 2014
Rated 4.0 out of 5.0 by Lawless Very nice tub......but cheap additions
First of all, I am happy with the purchase and would recommend the product if you are looking at it. Having said that, let me review some specifics. The LED light in the tub is truly a joke and should not have been included on this tub. Also, the waterfall is silly that they even put that in this tub. I have seen many other tubs with these features and they were so much better done and added value through the coolness factor. You can tell the additions to this tub were sort of, well, its over 4k, so we better throw in a waterfall and a light! At the end of the day, these are no big deal, just wal mart sort of options. Other than that, the tub works well, heats up quickly, holds a good temperature, and like the simplistic features. While there is nothing fancy on the tub, I do like that fact that each seat has a different characteristic with different jets to get you relaxed in a different way. For the money, its a great tub and don't let the light and waterfall sway your opinion. Just know that if you are ordering on line and site unseen, don't expect much out of them!
November 2, 2013
Rated 4.0 out of 5.0 by Urlacher Enjoying the hot tub with a couple of issues.
Although we are enjoying our hot tub, we have encounter a couple of problems. The display was ruined after less than 2 weeks. The service dept. did send us new display and we were able to replace it fairly easy accept a slat that holds the side panels of the outside of the hot tub broke. We need to find out where to purchase a new one so we can close up the panel correctly. The waterfall like many other people have mentioned is a joke.
February 11, 2014