Rated 3.8 out of 5 by 341
Rated 5.0 out of 5.0 by gambit77 Honeywell WiFi-Enabled Smart Thermostat
Easily installed in about 15 minutes, intuitive touch screen controls with adjustable color background, indoor and outdoor temperature and humidity, 4 daily setbacks and a great app that runs on your smartphone or computer. The app enables you to remotely turn your unit(s) off and on as well as adjust the temperature and setbacks. If you are replacing an existing thermostat, you will need to connect the "C" wire if it is not in use by your old unit. This involves opening your HVAC unit, going to the terminal strip where the thermostat wires are connected, and making sure that one of the unused wires is connected to the 24v terminal then connecting that same wire to the "C" wire position on the inside of the thermostat. We prefer this thermostat over other brands because of its high ratings from a major product rating magazine as well as the fact that it does not attempt to "learn" our behavior enabling us to have complete control at all times. This is really a great product!!
November 3, 2015
Rated 4.0 out of 5.0 by royalewithcheese Very Good Product
Picked this device up yesterday and installed it immediately as my old thermostat bit the dust. I price matched with another store and got a additional 10% off thanks to a tip by a previous reviewer.
The installation of this device was rather simple and the wire connectors on the device were very handy, you simply push the wires instead of needing to use a screwdriver. I found it a bit annoying that you had to use a C wire as mine was not connected on the furnace end so needed to do that as well. If I didn't have a C wire this would have been a nightmare to install. Once mounted the setup on the thermostat was simple with guided on screen menus that take you through the various options. There is also a help button on every screen which when selected gives you a brief description of what everything actually does. Connection to my home WiFi was done quickly and easily as well.
From the app point of view I will say I'm not wow'd but I am satisfied. I had to go to a website to first create an account and register the device and then could download the app and connect. The app has all the basic functions including, manual temp override, scheduling, fan control and system control. Overall it functions well but could look and flow a little nicer imo. The other thing I noticed is that it doesn't connect to the thermostat in real time, meaning as I adjust the temp it is not adjusting the thermostat. It rather builds a 'batch' of all the changes you make and then when you save it sends them all to the device. This can take time in some instances and seems like this could have been setup more efficiently. Either way, I'm satisfied and it works.
The other limitation to the device and app is that there is ZERO reporting of any kind. So if your interested in monitoring your energy use in anyway this is not the thermostat for you.
From a usability perspective on the device itself it's very nice. It allows multiple ways to customize the look of the screen and colour scheme. The screen itself for a thermostat is actually very sharp and bright, the touch response is poor at best but since all buttons are large and you rarely need to touch it, I'm OK with it. The device also comes with a link to 'accuweather' via your WiFi which gives you a read out of the outdoor temperature and humidity. While this is nice, I would have liked the option of actually running something outside to control this rather than accuweather. When I initially installed the device the weather was working, once it self-updated the firmware though it broke. I was left with a permanent 'waiting for updates'. After a lot of troubleshooting I discovered that the software is very temperamental with the city and postal code combination. I had to try neighbouring postal codes until it finally populated the outdoor temp.
Overall the device has some quirks but I fully recommend it. Just note the few limitations with this device since it's now using 3-4 year old tech.
July 26, 2015
Rated 5.0 out of 5.0 by Chris best thermostat I have ever purchased
I have purchased many thermostats in the past with some degree of dissatisfaction. This thermostat holds up to all the hipe. Installation was very easy with no guess work. I was done in 10 minutes including reprogramming to my needs. Installing the the app on my cell phone and laptop was super easy. I would recommend this product to anyone.
November 1, 2015
Rated 5.0 out of 5.0 by ddon outstanding thermostat
had item install professionally and works just like as advertised very happy this thermostat
November 9, 2015
Rated 5.0 out of 5.0 by Pyro863 Amazing
This unit is not only easy to use but lowered my electric bill by 25.00 a month it helps keep the whole house at a constant temperature, and the ac doesn't kick on and off like it did with the old one great investment.
November 7, 2015
Rated 5.0 out of 5.0 by sleblanc504 Great thermostat
I am really happy with this purchase. This thermostat has plenty of features and is easy to set up. Works great from anywhere with app.
November 3, 2015
Rated 1.0 out of 5.0 by ChrisK Can't rate any lower than 1
Poor quality, does not last long. Works well when it works. Not able to say any more
October 22, 2015
Rated 1.0 out of 5.0 by DGinSacCA Worked for a year
I purchased this from HD a little over a year ago. I had the usual issues at first (wifi disconnect etc), but I finally got everything sorted out and it worked great. A few weeks ago the capacitor went out (high voltage circuit, not low voltage which the thermostat is on) on the compressor. I hired a professional to install a new one and after testing we found that the thermostat was out too. I called Honeywell customer service. They walked me through 45 minutes of testing to verify that the unit was the issue. At that point he said, yeah just take your original receipt and return it to HD. What a waste of time and effort. The unit of course it just out of warranty. 1yr
April 1, 2015
Rated 2.0 out of 5.0 by PaulM Good thermostat with issue, don't buy if you are using for home automation!
If Honeywell would just release and API for their products then I would easily give this 5 stars. The most unfortunate problem with this thermostat is Honeywells lack of wanting to work with other developers. They want you to use their web app and phone apps and that is it. Every time someone figures out how to link it, Honeywell breaks the link. If your plan is to use this with a Vera or other home controller, look elsewhere. The 3m50 and 3m80 are good units that work with home automation. I started with the 3m50 and swapped out to this one because of the ease of use. Unfortunately, when I found out that it would not work with my Vera I returned it.
As for the thermostat alone. The touchscreen is nice, It is very bright even at its' lowest setting. Still casts light into the bedrooms from the hallway. If you are placing this in an area with a lot of light, it will be easily seen.
My biggest complaint about the actual thermostat is that it only has a 1 degree swing. If you set it for 75 deg it will remain there until it hits 74 then turns off. At 76 it turns back on. I have found that this is using much more electricity then the 3m50 with its 3 deg swing as the AC is only off for about 5 min at a time. I spoke to Honeywell and they confirmed this is by design. BTW, don't test the actual temp on the thermostat against anything else as they won't match. This thermostat uses their proprietary temp algorithms that measure temp and humidity to give you a "real feel" temp.
In the end, if you are looking for an easy to use touchscreen thermostat that is less energy efficient than just about any other but will provide you with the best comfort levels, this is the one!
If you are looking for something you can control via home automation that is not as easy to control and is much more energy efficient then look at the Filtrate 3m50 instead.
October 18, 2015
Rated 3.0 out of 5.0 by JAM Requires too much personal information
It was easy enough to install and register, but there is no need for the detailed personal information required to get access to my thermostat over the internet. Otherwise I would have given it a better rating. There is no need for an exact street address (which Honeywell requires!) and many of the required "security" questions attempt to eke out more personal information.
August 22, 2015
Rated 3.0 out of 5.0 by Frank Downgraded Program
Only control 7days program nothing else.
My 25 years old thermostat also gave me reports for today's, last week, & last month for how many hrs my AC/Heat was on.
September 26, 2015
Rated 5.0 out of 5.0 by Cshoes Recirc function did the trick
I helped my Father-in-Law select a thermostat that has the Recirc feature into a summer condo. The condo construction is a bit odd in that there isn't any ductwork. The funrace/A/C blower sends air into the crawlspace and the air comes up the floor registers. After spending a ton of money on encapsulation of the crawlspace to honor the warranty terms air needed to be circulated. Since they only live there part of the year (didn't even go there last summer) the thermostat would be set for minimum utility use when they are not there thus less circulation. The recirc feature on this product has dine the trick. Upon inspection of the crawlspace and the overall air quality we are very satisfied. The only negative I see is there is some complexity that we didn't need and had to pay for. No one cares that you can change the color of the display in our case. Frankly we'd be even more happy if it was as simple as Fan on/auto/recirc on a manual switch. When shopping we could not find this simple an offering so settled for this one.
August 28, 2015
Rated 5.0 out of 5.0 by Warpedscout Works if you research it
Only thing I had to call about was a power wire that support helped find and connect. Had this on my home since October 2013. Someone here said it did not have an automatic mode, it does. Set to automatic And fan preference, select heat and cool points and walk away. Phone app easy to use and works anywhere I have cell service. Read the manual and is easy to install and operate. Have had no problems with this product! Only problems I have seen is users do not research product to their system and either read installation instructions or have a professional (or kid that is technically competent) install it!
February 26, 2015
Rated 5.0 out of 5.0 by GeriC Great product!
We purchased this Honeywell thermostat for two reasons: to be able to monitor the temperature when on vacation and because of the fan recirculation feature. My husband would have had to add the "C" wire but with our house layout it was easier for him to run new wiring and relocate the thermostat. The installation went quickly and once installed he left it to me to do the set up. It only took a few minutes to do this thanks to the guided steps. We have been using the thermostat for about 10 days now and love it. We haven't had any issues with wifi connectivity and if you want to override the programmed settings, it's very easy. We are very happy with our purchase and highly recommend this thermostat.
January 26, 2014
Rated 5.0 out of 5.0 by Butch Butch Arizona
At first look it has nice lines and compact. Now, as far as the installation and programming is concerned it was very easy. I recommend this Product to anyone. Thank You!
August 27, 2015
Rated 5.0 out of 5.0 by Rra Honeywell got it right
Worked like a charm right out of the box. Great TStat.
September 9, 2015
Rated 5.0 out of 5.0 by Jobi Had the Honeywell RTH9580WF 2 Months
I had a new HVAC installed along with the Honeywell Wi-Wi Smart RTH9580WF Thermostat in early June by a HVAC contractor. I registered on the Honeywell site and added the App to mine and my wife's IPhones. Thus far, Absolutely Great! When we depart on trips, we turn up the temp and about an hour out from returning home, we return it to our normal cool temperature from the IPhone. Arrive in comfort... & SAVE MONEY. No more getting up to adjust temp. up or down at home, just pick up the IPhone and make the adjustment. Convenience all around. I was skeptical about losing my Wi-Fi connection & having to reset but so far no problems. Lost our electricity twice for short brief periods during some southern thunderstorms but as soon as the electricity came back on and the router was back up; so was the thermostat. We love it , hope it stays that way!
July 31, 2015
Rated 1.0 out of 5.0 by Jay NOT SUCH A SMART BUY!!!
Customer service for Honeywell was horrible to begin. No answers to my questions but doing some research and reading reviews my superstition was verified. The thermostat tries to maintain the set temperature with very small difference in temperature possibly less than 1/2 a degree. This causes my A/C to cycle on and off way too frequently. Since installing this thermostat, the A/C will cycle on and off an average 10-12 times per hour during the day and 6-8 times during the night. Talk about wasting energy!
Ideally the temperature Span or Differential setting with the factory default setting being +-1 degree before cycling as most thermostats. Honeywell knowing this has yet to correct the issue. If this thermostat was made with the intent to save energy I think it has failed. I will try to return the thermostat asap but I bought about a year ago but just installed it because my house was under construction. What a mistake in purchasing!
July 28, 2015
Rated 1.0 out of 5.0 by GoDarkBrightly Design issue regarding screen protective mode
Found the thermostat to be very competitive. I formerly used competitors thermostats in my CA home but selected the Honeywell as I found our household's non-traditional and variable schedule did not lend itself to a learned programming approach. The instillation of the product was textbook and when installed in a bedroom the selection of a coordinating and subdued color screen along with reduced backlight settings were just perfect for a tranquil sleeping environment. THEN 2AM, the screen automatically goes in to a screen preservation mode which overrides these settings and floods the room in stark bright light. A screen saver that goes bright not dark. Solution get up, touch screen to the Home button and wait for the screen to resume your program settings. Oh, manufacture says no design flaw intentionally programed that way with no cancel option or time variable on screen saver option. If you don't sleep between 2am and 3am should work for you.
July 23, 2015
Rated 1.0 out of 5.0 by MellyMel Poor quality and customer service.
Installed on a 3 wire heat (gas furnace only) system. It was easy to install and setup and after some searching their website did recommend installed the "G" wire on the "C" terminal at both ends.
After 4 hours the thermostat shut off completely and had to be pulled off, pushed onto the mount to reboot (or reset the circuit breaker). It came up, ran for a few hours then died again, permanently. No way to revive it. Attempted to call customer service but after 30 minutes on hold gave up.
This was an online order from Home Depot and the local store was happy to refund the cost so I could buy a Nest thermostat.
January 11, 2015
Rated 5.0 out of 5.0 by 1MarcD Very Nice Product, March 13, 2015
Followed Quick Start Guide, and within 30 minutes thermostat was up and running. Followed all the prompts. Within no time of loading thermostat's Mac address and ID, it found my network. Typed in my p/w I was able to communicate with their app. No hitches for me. Scheduling was straight forward with the option to choose help if needed. Outside temp is a nice feature. Thermostat did an update with no hick ups. I was able to match my decor as well. Many options to use if needed, and easy to get to them. Honeywell did very well with this thermostat and instructions. Hopefully one day they will be able to control modulating furnaces.
Note 1: this thermostat was offered cheaper at a competitor. The staff at Home Depot were more than happy to match the price plus give an additional 10% off after verifying it. Saved me an hour and half driving. Great purchasing experience at my local Home Depot.
Note 2: if you purchase this thermostat and a few others carried at Home Depot, Hydro One will also give a rebate of $100 if purchased before March 27, 2015.
March 15, 2015
Rated 1.0 out of 5.0 by Marcopolo Not sure if it is a Honeywell problem or a Home Depot problem
I bought this product. It was missing the back plate and had registration for two unit in the box. Exchanged the unit and the new one is deffective. It will not find any wifi network. Again I am not sure if it is a Honeywell problem or Home Depot problem........Contacted Honeywell and they blamed it on my Internet provider......It does not see any wifi from my hotspot or my neighbor wifi that all my other devices see.
Maybe I got two units that were returned to Home Depot and we're just restocked or maybe the problem is with Honeywell......Just don't know
April 20, 2015
Rated 5.0 out of 5.0 by CSelil Simple, Functional, & Attractive
Installation was SOMEWHAT easy. Apparently it is VERY easy to short out the connecting wires (assuming you're installing this yourself). Other than that, following the provided installation videos, everything was very straightforward. The device itself is very attractive. It's large enough to be easy to read and operate, but not so large that it's taking up a large amount of wall space. Set up was very easy. Operation is VERY easy. It's very nice that I can use the app to control the a/c as well. Ultimate laziness ensues when I'm downstairs reading on my iPad and want to turn the a/c down. Why walk up the stairs when I can just hit a couple buttons on my iPad. Overall I'm very pleased with this product. Only note: make sure you don't allow your "C" chord touch *anything* as you could short it out and have to replace a fuse.
June 2, 2015
Rated 1.0 out of 5.0 by rich JUNK
Purchased 3 units for a vacation home located in the UP of Michigan, one of the three out of the box did not work, no big deal. Home Depot did the exchange no problem but it was a hassel since HD is located an hour away, but HD took care of everything. Then today from 7:30am in the morning until at least 12:30 (5 hours) the servers crashed for Honeywell. Called Honeywell support two times and they did answer the phone and were nice people to talk about but how terrible is if for a company such as Honeywell to have a server crash that completely takes everyone off line? Lost my turst in Honeywell and these are going back to the store for a refund.
March 4, 2014
Rated 1.0 out of 5.0 by Dave Made my bill go UP, put extra wear on my system, and Honeywell Customer service is TERRIBLE
Bought this unit in June hoping to increase the aesthetic appeal along with improve the efficiency of my system by adding in "programmable days" function. Spent the $200 on this product and at first I thought it was really neat. Who doesnt love something color and touchscreen.... Well, then issues started happening. The thermostat would kick the outside compressor on but not the air handler intermittently. I would come home probably once a week to a HOT house and find that there was cold air coming out of my INTAKE vent and the thermostat would show the temp was 7-8 degrees above the "desired temp." I thought it was a fluke, reset the thermostat and then what do you know, now the compressor kicks on and off like it should, but it now runs my fan inside the home almost continuously. It speeds the fan up, then down, then up, then down. EVEN WHEN THE DESIRED TEMP WAS REACHED.
I called about this issue to Honeywell after 2 weeks of emails telling me that "my system was messed up" and "operator error" and the response I received was nothing short of amazing "Sir, your system is failing, you need a contractor out there." So you are telling me that I should have to pay a tech to come out and diagnose your faulty unit at MY cost??? The 5 year old system is in fact not failing, I replaced the "upgraded" thermostat with the original and ::bing bang boom:: the system works 100% perfect as it should....fan and compressor kick on and off as they should. I call Honeywell back about the issue and explain to them that after much troubleshooting, the issue is with THEIR unit. They deny and deny again that it could be their issue.
After 2 hours on the phone, I finally ask for a refund, they say there are no refunds given at the corporate level. I then ask for a replacement unit, they hang up on me....they call me back a few minutes later and connect me to a supervisor who tells me that she will NOT send me a replacement because it isnt their "way of operating business."
This was by far the worst customer service experience I received from any high cap company and would discourage ANYONE from using their products for fear that something goes wrong and no available common-sense retribution.
I was able to return the unit to the home depot about 2 weeks ago and tried a brand new unit thinking that I could blame it on a defective unit. That one exhibited all the same issues with the AC FAN by not letting it spool down completely when the AC compressor shuts off, running the fan for an extra 5-10 minutes each time the compressor is kicked off. This thermostat increased my daily usage by almost 1$ a day (2$ on the hottest day) increasing my power bill by over 10%. There are NO energy savings to be had with this unit. ***DO NOT BUY THIS PRODUCT***
August 19, 2015
Rated 5.0 out of 5.0 by Amanda How can I get the correct time?
I adjusted the time on the main screen but as soon as the Internet is hooked up, the time changes on the thermostat and becomes 2 1/2 hours fast. !!! I would like to have it display the correct time. What do I do?
July 15, 2015
Rated 4.0 out of 5.0 by Michel141 It takes two to make one and Tech support is a jok
I bought the above thermostat and installed it. After the install I found that everything was working in heating (Heat pump and Gas heating) but the thermostat was indicating that the temperature was going down ( I had a digital thermometer installed on the same wall showing the temp going up). So it was not stopping the gas heating. I spent 1.5 hrs with tech support for nothing.
Mu first reaction was to return the thermostat and get my money back. Instead I asked for a replacement. Which I installed and was able to get working in less than 15 minutes.
HW tech support is obviously useless and they might have lost a sale of this thermostat and future Honeywell products.
BTW, after the installation, the new thermostat updated its software from 1.04 to 2.03! Strange since the old one did not even after one day. It was the first question I asked the tech and she said there was no software updates. Obviously, she doesn't know what she's talking about...
I now love the thermostat but I think they could make it better if we could control the humidity with it!
January 28, 2015
Rated 5.0 out of 5.0 by Millvilley Simple yet sophisticated
Easy to install, no need to read the enclosed manual for setup. Nice to look at, no need to change batteries, no need to switch from cool to heat with each season. The fact I will be alerted when the temp falls or rises outside of the range I set gives me peace of mind for my animals while I am away.
June 16, 2015
Rated 1.0 out of 5.0 by michele5389 Cannot Get WiFi to Work
I had a professional install the thermostat but we could never get the wifi to connect. Because he charges by the hour, I told him I would call Honeywell and find out what was going on. I call Honeywell three times and waited on hold an average of 20 minutes each time. I am going to assume their technical support is offshored because it was very hard to understand what they were saying. One tech blamed my apple router, one said the thermostat was wired wrong, another said I needed to set up an account and then the wifi would work - really?!
February 4, 2015
Rated 1.0 out of 5.0 by CJa9489 I Bought This To Reduce My Utility Bill, Not Increase It
The quality of this unit is good, problem is that it will not let me stop it from using back up/aux heat. I have an electric furnace and as many of you know its extremely expensive to run. My heat pump has run just perfectly in sub zero temps and not once did I need aux heat. Ever since I put this in it constantly uses aux heat and its 35 Degrees outside! Instead of seeing a decrease on my utility bill I saw an increase in warmer weather than I did with my old $15 Honeywell. I will be returning this and getting either a nest or putting my old system back in. So disappointed in this product. I really wanted to like it.
February 28, 2014