Rated 2.8 out of 5 by 4
Rated 1.0 out of 5.0 by DickF There are much better ones on the market
Junk. I've had these installed for about 5 years now. The lift mechanisms along the sides of the window are coming out. They're supposed to be invisible but they've pulled up to the top of the frame where they do nothing to lift the window in addition to looking bad. I have 5 of these windows and this has happened to 4 of them so far.
Even before they came apart, the windows were very difficult to open.
I'm not going to test their warranty because I'm not about to go to all the work to tear them out and then replace them with the same junk.
April 20, 2015
Rated 2.0 out of 5.0 by randomnickname Extraordinarily Poor Quality Control from Jeld-wen
I purchased 2 custom size V-2500 windows as replacements for existing windows. The first windows that came in were both defective. One was obviously bowed outward in the center and measured .25" wider across the middle than at the top and bottom. The other was cracked at one of the window corner seams. In addition Jeld-Wen installed two visibly and functionally different kinds of window security stops in the windows - unacceptable even if the windows weren't going to be installed next to each other. The windows were re-ordered.
The second set that came in were better but still had surprising lapses in quality control. Parts of the window frames did not fit together correctly. The cause was silicone caulk that had been slopped across places where it didn't belong preventing the window parts from snapping together. One of the windows doesn't open easily.
The low price of these windows does not excuse the poor quality of the product. If you can afford it pay a bit more for another brand and save yourself a headache.
October 10, 2015
Rated 5.0 out of 5.0 by HomeBuilder Using these windows
We have installed many of these windows and some homeowners when replacing the window after cleaning do not allow the window sash to catch the lift mechanism and the lifts raise up into the upper portion of the window. An easy fix by removing the window sash, pushing the side lifts down a bit and reinstalling the window, ensuring the coupler at the bottom of the lift is below the window sash. Once all the way down push the side clips back in. JeldWen has a video on doing this.
July 27, 2015
Rated 3.0 out of 5.0 by Abc Single hung problem
Other review says side spring is not repairable. Not true.
There is a stop to hold the spring. The remove vent by shifting it left or right and replace.
August 1, 2015