Rated 3.2 out of 5 by 10
Rated 5.0 out of 5.0 by Bill Ordered window for home delivery
Doing a remodel on our family room and wanted to add new windows. Ordered a pair of these windows online. They arrived about a week before the estimated delivery date, Both windows were packed in a single wooden box and delivered by UPS. When box was opened, found one window with broken pane (UPS may have dropped box). Called customer service who quickly replaced the window and ordered a new one. I was very happy with customer service and their quick resolution of the issue. Had no issues putting in the windows and they look great.
August 30, 2016
Rated 3.0 out of 5.0 by Aduss001 Great window!
Great window and price for the size. I'm only rating it a 3 Star because it took two tries to get one that wasn't broken.
August 9, 2016
Rated 1.0 out of 5.0 by Rich Online single hung windows
Never buy single hung windows online the shippers turn them upside down and that will brake the locks and sometimes more. Go in the store and special order them. I ordered 6 windows online and return 12 before I gave up and special ordered them.
August 9, 2016
Rated 5.0 out of 5.0 by Mark very nice window
we had a odd place, with a nice view. it went in as I thought
July 19, 2016
Rated 4.0 out of 5.0 by FrustratedCustomer Good Value
The shipping box was impressive but failed to protect. The window came damaged but in a spot made to be covered. some of The hanging tabs were broken.
Very nice window for the cost. I will buy 3 more this week.
March 1, 2016
Rated 4.0 out of 5.0 by Rebuilder Minor shipping damage, but nice basic window
These windows function well. They open and close easily. It's a little tricky to tell if they are unlatched or not. We bought them to replace ancient garage windows, and they are perfect for that: not too fancy or finicky, but do the job in an attractive way.
We bought 4. One arrived with a broken latch, a couple with corners broken on the installation fins. But our handyman had no trouble putting them in. And customer service at HD was great - offered multiple ways to deal with the issues. .
November 28, 2015
Rated 1.0 out of 5.0 by Fedup Home owner
First order of windows had half of them warped. Second order had some damage as well. Corners of windows are sloppy snd require trimming to apply brick molding. Screens are out of square. The list of problems go on. Don't waste your money.
December 21, 2015
Rated 2.0 out of 5.0 by Joewindow Window ok...poor handling
I ordered this window online with the option for free home delivery. I found the window package on my porch in a cardboard box with boot marks all over the box. When I went to lift the box, you guessed it, broken glass. I opened the top of the box to verify and it was in fact broke. I returned to the store-not problem. I re-ordered the window to be picked up in store (to avoid another bad delivery experience). When the new one came in, glass was ok, but anchor frame for new construction was snapped in one corner. Could be poor packaging, but it could be handling and lack of thorough inspection from HD. I cannot wait another 2 weeks for another window as my project is already backed up due to this simple order.
February 25, 2015