Rated 4.1 out of 5 by 18
Rated 1.0 out of 5.0 by ME Nothing but issues
The door arrived without the shelf and the 6 panel frame was bowed. We were told they had never seen this before. The second door that arrived had the shelf, however the 6 panel frame was again bowed. Third re-delivery of the door and the installer said he checked the panels on a Saturday before he came out on Monday to install the door. He came out on a Monday and again the panels were bowed. I am now dealing with trying to resolve the issue with JELD-WEN which they say is a manufacturing defect. And HD says it is out of their hands. I will let you know how it gets resolved, but I would steer clear of this door. Very unhappy, and going on 6 months trying to resolve this.
October 18, 2016
Rated 4.0 out of 5.0 by Kathleen Good , not great.
It's a nice looking door, gives a true craftsman look to the space. The few cons came in the quality. The dentil moulding shelf is stuck on the front of the door with double sided tape. We had to attach it with caulking. There are also exposed screw heads in the trim without any way provided to cover them. I'm going to have to make plugs. Outside those decorative issues it seems to be a sturdy door, fits well and looks good. The seal is good and it attached easily to the brick .
April 26, 2016
Rated 1.0 out of 5.0 by CCrowder Extremely disappointed in leaky door windows
First of all the door came dented. Home Depot blames the manufacturer, the manufacturer said it was Home Depots responsibility to inspect. In the end Home Depot gave me 20% off and I took it. About 2 months later a hard rain came and the door leaked so bad there was a huge puddle on my hardwoods. Looking at the drips it came from the windows. I don't know if Home Depot forgot to do something at the install or the door was defective. I'm glad I was home to catch it before it ruined my floors. Now to file a claim and see what kind of finger pointing happens this time >:(
Very dissatisfied customer!
December 23, 2014
Rated 4.0 out of 5.0 by LoisL Beware of shelf issue
While the door itself is very solid and installation by my contractor appeared to be fairly straightforward, I wish I had put more consideration into the other review about the shelf. The shelf is in fact NOT attached to the door. And my door happened to show up without the shelf at all. After multiple phone calls and three weeks later, I am in possession of the STYROFOAM ("heavy duty") shelf but now, after two more phone calls, I have to wait for JeldWen to send me the "adhesive strip" that is used to attach the shelf.
I agree with the previous reviewer - save your money and get the door without the shelf. Or, alternately, you can special order the fiberglass version on which the shelf is attached. It will take a little longer and cost a little more but worth it if you really want the shelf look.
June 18, 2014
Rated 4.0 out of 5.0 by LAinNOLA Beautiful door, but shelf installation lacking
This door is wonderful. Very nice addition to my house. The only downside was the shelf was not attached and directions were not included. What appears to be double sided tape is on the door however was not protected so it was not sticky. Other than the one downside I am enjoying this door.
November 4, 2014
Rated 5.0 out of 5.0 by MrBacklash Love these doors
Installed 2 of these doors in a 90 year old house i'm remodeling. They look authentic.
January 31, 2013
Rated 2.0 out of 5.0 by KCNY Poor craftsmanship
I ordered this door with the craftsman shelf and Jeld-Wen sent the door without the shelf to the installer (installation arranged through HD). Instead of sending a new door, they sent a cheap plastic shelf that gets TAPED onto the door. It is NOT a steel shelf that is manufactured/welded onto the door. Of course, nowhere in the description does it tell you this. This cheap shelf costs $182 more than the same door without it. Save yourself the money and skip the shelf.
August 20, 2013
Rated 5.0 out of 5.0 by raincate verry convenient to order this door online and pick up a week or so later...
it was very easy, ordering a new front door online and just picking it up when it came in. we love our new door !
May 27, 2014