Rated 3.1 out of 5 by 8
Rated 1.0 out of 5.0 by PR Magnet that raises blind failed in less than two months.
July 5th's review is exactly what just happened to us a week ago. It lasted 7 weeks from install. Our warranty with the store has expired, since we weren't able to install as soon as we'd liked. Today I will call Jeld-Wen. The warranty appears to cover the product for 10 years, but I wish we could just replace it with a door without the internal louvers. This was a "new" install vs a replacement, so it's been stuccoed in. Hopefully they will be able to remove the window from the frame; it's not the slider side, unfortunately.
Also, you really need to know the right/left side opening issue. The picture online shows the wrong installation. We ordered it based on the picture, not knowing what side of the wall the installation referred to. HD said they have no control over the web site and it happens all the time.
October 12, 2015
Rated 1.0 out of 5.0 by Andy poor quality
I purchased this door and had it professionally installed on the back of my garage. I would estimate it gets used about 10% of what a normal patio door attached to a house does, which is to say it doesn’t get a lot of action. We picked the door with the blinds internal so you couldn’t see into the garage all the time. The door is beautiful and when it functioned it was great.
After a little over 2 years (mind you this was 2 years of minimal use) the blinds on one panel stopped going all the way up or down – we were stuck somewhere in the middle. If I had to guess I’d say this blind was moved up and down maybe 50 times in the two years we had it and most of that was during the first few weeks when it was a novel thing – otherwise it was in the full down position all the time. I called jeld-wen and they said it would need to be replaced but it was out of warranty so it would be $200+. If it failed in full down I could probably live with it but halfway just looked stupid.
Then to make things even worse my young son broke the glass on the other door (not the one with the broken blinds). He simultaneously hit the door with his pool squirt gun as he was closing it a little aggressively so we aren’t sure if it was the hard slide to the stop or banging it with the plastic toy but the result was an amazing piece of glass that was completely fractured and ready to fall out. Thankfully the safety glass did its job and didn’t explode out – It just fractured. Later I pushed it out so no little kids hit it. This one is $500 + to replace and have installed. Put the two things together and it is basically a brand new door.
Given the issues we had I’m not prepared to spend that money on a product I don’t trust so we are going with a different brand. I can’t imagine if this was a regular use door like on a house to the back yard. We barely ever used it and it still failed in just 2 years.
November 12, 2015
Rated 4.0 out of 5.0 by Stahl20 Better then Pella
Brought the door home. Had my contractor install it since he was doing the roof. It took about 5 hours to remove the old one and replace the new. The door looks great has a nice tight seal, a solid slide,the jam has an extra strong locking latch.The blinds are perfect. There was one issue the blinds in the slider did not match the stationary door. Called Home Depot. They brought out a different door popped out the slider and installed the new one the same day. Three things I will point out are; make sure you get a screen, I had to steal one off another door in the store. Make sure the blinds match. When viewing the door from in the house looking out side if you grab the handle with your right hand from the inside and it slides right it's a right hand door. All in all my contractor said its twice the door then Pella. Costumer service was great at Home Depot.
July 12, 2015
Rated 4.0 out of 5.0 by pdxbookworm Easy Install but some issues
we installed this door over the weekend and we lucky that it fit well inside our existing frame and sit in really well. we have been playing with the lock and slider all day. we can't get it to slide well and lock at the same time. it's almost like the door doesn't line up with the pre-installed lock piece. and the bottom corner of the sliding door doesn't fit inside, there is a sliver of sunlight peaking through right now. so there is a lot of fine tuning to be had tonight so that we can get it to lock! Maybe it's just ours, but it is kind of annoying. but it looks so nice and high end. and the clean white look without hanging exterior blinds looks so high end.
March 3, 2014
Rated 2.0 out of 5.0 by disappointedcustomer very disappointing
we've only had our door for a few weeks and the magnetic system that controls the blind has failed. we can no longer raise or lower one side of the door's blinds. very disappointing! I won't buy this type again. Beware!
July 5, 2015
Rated 5.0 out of 5.0 by RCRC As Expected
Comes with the screen, which many don't. The blinds move nicely and the doors open smoothly. No issues.
October 21, 2014
Rated 3.0 out of 5.0 by johnny36 The blinds break easy
At the store the blinds were working but when I install the door I went to check the blind and it would not go all the way down. Very disappointing !
October 15, 2013
Rated 5.0 out of 5.0 by dbclc A great replacement door. Solid and has all the features you need
the door has been very good. It is well insulated and the interior shades work very well
June 11, 2013