Rated 3.2 out of 5 by 19
Rated 4.0 out of 5.0 by CARO like the enclosed blinds
THere are some issues with how well the blinds function will be able to better tell after JeldWen comes out in another 2 1/2 weeks to do whatever it is they are going to do to make everything "right".
February 4, 2014
Rated 2.0 out of 5.0 by SorryJohn Factory Damaged Door Installed - Still Waiting...Waiting...Waiting
See the attached pictures, then make your decision.
How I wanted to give Jeld-Wen products and their Customer Service good reviews but finally had to say something because of so many Jeld-Wen customer service errors and phone calls required to get things right with their products (which is still in progress!).
Through Home Depot, we had 4 of our doors replaced with Jeld-Wen products. Home Depot's 3rd party door installer installed the Jeld-Wen slider with tilt and we opted to include Jeld-Wen's disappearing screen which is a factory add-on. The door was ordered and not a shelf product. After the installation (!), the installer tells us the screws on the disappearing screen, as well as the floor lock were stripped at the factory. As a Home Depot installer, he is not permitted to fix or make any alterations to the door. His company must notify Home Depot who must notify Jeld-Wen to send a Jeld-Wen representative.
The misinformed installer tells us Jeld-Wen will contact us and send someone out within 36 hours. After 6 days with no contact from Jeld-Wen, I contact Home Depot who eventually has a Jeld-Wen scheduler call me. The next available date Jeld-Wen can send someone to fix the NEW door is 23 days AFTER the original installation. We are waiting for that date to arrive.
Our visiting company last weekend commented that the slider looked like a returned product that was installed. Poor workmanship at the factory combined with slow unresponsive customer service on this slider, as well as the "Perfect Fit" experience (don't get me started!) on the other Jeld-Wen doors we had installed ... Just say, you have been warned!
July 8, 2013
Rated 1.0 out of 5.0 by jwinters low quality and unable to get replacement door
door broke during installation and the vendor wanted as much as a new door to replace the glass. All in one unit is a bad plan. also the screen door is flimsy and does not have rollers.
June 24, 2015
Rated 2.0 out of 5.0 by Adam would not recommend
I have had this door for over a year and had the jeld wen technician out several times did not slide properly and blinds closed better on one side than the other after three door changes door slides and seals good but always bugs me that blinds look different on each side i just got sick of calling to complain
March 14, 2015
Rated 1.0 out of 5.0 by HOMEDEPOTFAN IMPULSE BUY BEWARE DO SOME RESEARCH.
FOR THE PRICE IT IS WHAT IT IS. THE FRAME OF THE DOOR IS VERY WEAK SO INSTALLATION IS A CHALLENGE. IT HAS GUTTER TYPE TRACK UNDER THE ROLLING PANEL AND THESE TEND TO FILL UP WITH WATER ONCE THE DRAIN HOLES BECOME PLUGGED, THE GLASS OF THE STATIONARY PANEL IS GLUED TO THE FRAME, (NOT IN ITS OWN PANEL), SO IF THE GLASS FAILS IT WONT BE A SIMPLE PANEL CHANGE AND WILL NEED TO BE REMOVED PROFESSIONALLY . THE BLINDS SOMETIMES FALL DOWN IF THE MAGNET LOOSES ITS GRIP. THE FIRST TIME IT HAPPENED I THOUGHT IT WAS BROKE. THE DOOR FRAME IS NOT AS THICK AS A 2 X 4 WALL SO WOOD WILL HAVE TO BE ADDED TO THE FRAME SIDE AND TOP AND THE FLOORING WILL HAVE A 2" GAP THAT WILL ALSO NEED TO BE FILLED IN.
February 23, 2012
Rated 1.0 out of 5.0 by lsanger It wasn't as good as it sounded
we got the sliding doors installed, by a reputable installer, and the door doesn't shut easily - just before it gets to be all the way shut, you have to give it a good yank. Secondly, the slider for the shades broke the first time we tried to put the shades back up to make sure they worked. The whole door moves back and forth in its track. We are not talking just a little bit either. The whole idea of shades inside the window sounded really good but in this case, the product just doesn't perform as it should and I really recommend against buying it.
August 16, 2013
Rated 3.0 out of 5.0 by ericG71 Nice looking door with drawbacks...
This is a very nice looking door and the internal blind system is awesome. Unfortunately the doors and track are not the highest quality and it shows.
We had master craftsmen install this door. It was replacing an old Anderson door that had grown faulty. Because you can't remove the doors off of the track, made this installation harder. Very heavy to maneuver.
The vinyl frame is a little flimsy and even after shimming and getting the track to align perfectly, it seems as though the doors still were not lining up correctly. Took a lot of adjusting and the weather guard between the doors inhibits proper closing. We sometimes have to close the door two times to get it to catch. Otherwise an attractive door for the price.
July 9, 2011
Rated 1.0 out of 5.0 by Lyngal Jeldwen Runaround
Sliding glass doors; problems since 2001. Leaking in basement and track fills up with water. Been tossed back and forth between masonary, brick spray sealants, point tuck, calking, patching basement wall cracks and Jeldwen. Contractors say it is a window problem, Jeldwen says sliding glass doors are fine that it's an installation problem. Unresolved since 2001 and I still have leaks!
June 2, 2014