Rated 1.5 out of 5 by 2
Rated 1.0 out of 5.0 by Yellowbrickroad Not even good for a paperweight!
I had the same experience as the other consumer post. The pump stopped working. I have purchased hand soap for 99 cents at the grocery store, and after the soap was gone, I used it for my dog shampoo. It's been 6 years of refilling and using it over and over and that dispenser is still working. Kohler has come up with a very aesthetically beautiful dispenser - that just doesn't work!
Their Customer Service is slow to respond. This is not worth $80.00 - I wouldn't take it for free! What's the use if it won't dispense the soap? And Kohler seems to be very aware of this!
There is a very thick glass base - which in the manufacturing process was not leveled when the glass was in it's liquid form, so it solidified unevenly. When you put in the soap or lotion, it is at a conspicuous angle - like it should have been discarded as a "second" or defective piece.
March 27, 2016
Rated 2.0 out of 5.0 by BBMMSS Soap Dispenseer Review
This product was beautiful to look at and heavy; however, the pump stem failed to pop back up to its original position after soap was dispensed. I only had it for 2 months. I had to keep pulling the pump stem back up in order to dispense soap again. I called Kohler and Customer Service told me to thin out the soap. That did not resolve the problem as the soap wasn't thick to begin with nor did it have any clogging tiny beads in the mix. My expectations were high for spending $84.00 as should anyone elses who spends that much on this particular soap pump. I again contacted Kohler and they said to return to the store. Really? Why not send a new pump part? I cannot understand their logic here. This was a Kohler problem, not a store problem. I wash my hands more than 10 times a day and this became quite annoying to have to keep pulling the pump back up. I returned as I saved the box, receipt and all paperwork. Would not recommend this product now.
January 3, 2016