Rated 3.1 out of 5 by 17
Rated 4.0 out of 5.0 by WestsideBill Works as good as it looks
I installed this faucet approximately two years ago, and it has been working perfectly since that time. My only beef with it is that the counter-balance weight used to retract the spray handle regularly gets tied up in my under sink shut off valves, making the spray handle difficult to pull out (need to shake it, to get it "unstuck").
Over the past month or so, things started to stiffen up, and it was incredibly difficult to rotate the faucet from side to side. After fooling around with things for a while, I ended up calling Koehler hoping they had a suggestion on how to free things up. I explained the issue I was having, and the (very friendly) lady that I spoke with, asked a few questions..."where I purchased it from" (HD), and "how long ago did I install it". After answering her questions, she asked me for my address, and immediately said that she was going to ship me an entirely new fixture! Four days later (today), the new in the box faucet arrived via FedEx.
Bottom line, the product worked very well, and when I did encounter an issue 2+ years after installation, Kohler's absolutely fabulous customer support came through more than I could have ever hoped, Great product...great company...can't go wrong.
May 25, 2013
Rated 3.0 out of 5.0 by DDS Great Customer Service
After about a year the handle started coming loose so every few months I need to tighten it. The button that changes the stream to a spray fell off while using the disposal. It won't stay on now so I called Kohler Customer Service and they are sending me a new button under warranty even after 4 years. The faucet isn't great but the customer service is.
October 2, 2015
Rated 2.0 out of 5.0 by SierraB recurring issue with the handle breaking off
Just as several others have mentioned, after a couple of years of use the handle started to flip off the base. Now every time I turn on the faucet the handle ends up in the sink or in my hands. The plastic parts inside just break. I was happy with the faucet until this happened - it is easy to pull out and handles smoothly - unlike the cheap faucet I had before which would stick when I tried to use the pull out feature.
March 2, 2016
Rated 3.0 out of 5.0 by mdimmitt Kohler Faucet
We purchased this faucet in August 2007 when we remodeled our kitchen. It looks nice and worked well until recently. The toggle button on the head which switches it from a spray to a steady stream popped off on one side. I can pop it back in place but it never has operated the same and is falling off more and more.
The reason I said I would recommend this product is because of the customer service from Kohler. I called them direct and they are sending out a replacement head in 5-7 days.
October 16, 2008
Rated 1.0 out of 5.0 by MidwestDad Dissapointed
Decided to spend more than budgeted because it's a Kohler, but about 12 months after install, the lever that controls the water gets loose and wobbles and I have to use a small screw driver to tighten it about every 3 weeks. We're very careful with the handle, but it's now and ongoing problem. Unfortunately I'm going to have to shell out another $200 to buy something I don't have to worry about.
March 23, 2013
Rated 4.0 out of 5.0 by happy Loving it so far
We've had this kitchen faucet for about a month and really love it. It's bigger than our last one and higher (but not huge like some other). So now our water pitcher fits under the faucet, making it easy to refill. It looks great, and easily switches from regular to spray without having to pull out the handle -- but if you need to pull out the handle, it's easy to pull out and put back.
April 23, 2013
Rated 5.0 out of 5.0 by john very satisfied
I WAS SUPPRISED HOW EASY THE FAUCET WAS TO INSTALL.
March 4, 2014
Rated 1.0 out of 5.0 by Mitt We purchased 2 of these about a year ago. Now one of them has a broken handle assembly.
We are replacing one of two because the handle assembly broke.after less than a year. One more chance and then we will change brands.
January 28, 2014