Rated 3.2 out of 5 by 15
Rated 2.0 out of 5.0 by SierraB recurring issue with the handle breaking off
Just as several others have mentioned, after a couple of years of use the handle started to flip off the base. Now every time I turn on the faucet the handle ends up in the sink or in my hands. The plastic parts inside just break. I was happy with the faucet until this happened - it is easy to pull out and handles smoothly - unlike the cheap faucet I had before which would stick when I tried to use the pull out feature.
March 2, 2016
Rated 4.0 out of 5.0 by WestsideBill Works as good as it looks
I installed this faucet approximately two years ago, and it has been working perfectly since that time. My only beef with it is that the counter-balance weight used to retract the spray handle regularly gets tied up in my under sink shut off valves, making the spray handle difficult to pull out (need to shake it, to get it "unstuck").
Over the past month or so, things started to stiffen up, and it was incredibly difficult to rotate the faucet from side to side. After fooling around with things for a while, I ended up calling Koehler hoping they had a suggestion on how to free things up. I explained the issue I was having, and the (very friendly) lady that I spoke with, asked a few questions..."where I purchased it from" (HD), and "how long ago did I install it". After answering her questions, she asked me for my address, and immediately said that she was going to ship me an entirely new fixture! Four days later (today), the new in the box faucet arrived via FedEx.
Bottom line, the product worked very well, and when I did encounter an issue 2+ years after installation, Kohler's absolutely fabulous customer support came through more than I could have ever hoped, Great product...great company...can't go wrong.
May 25, 2013
Rated 3.0 out of 5.0 by DDS Great Customer Service
After about a year the handle started coming loose so every few months I need to tighten it. The button that changes the stream to a spray fell off while using the disposal. It won't stay on now so I called Kohler Customer Service and they are sending me a new button under warranty even after 4 years. The faucet isn't great but the customer service is.
October 2, 2015
Rated 1.0 out of 5.0 by mclar70 BEWARE! Handle comes off!
Bought this faucet in Jul 2012. Was easy to install and loved it up until two days ago when, without warning, the handle came right off, revealing cheap plastic parts inside the valve stem adapter. Not only that, when the handle fell off it put a nice dent in the base plate. Called Kohler and requested two valve stem adapters (one for back up if this happens again as I don't want to be waiting 10 days and using a semi-functioning faucet) as well as a replacement base plate. Customer service is good but doesn't make up for the poor quality of this product. Don't think it's unreasonable to expect a $250 faucet to last longer than 14 months but I guess my expectations are just too high. Ironically, the Kohler website boasts 'A single level of quality regardless of price'. If that's the case, they've got some problems. . . which unfortunately become our problems. Bottom line: DO NOT BUY!!
September 19, 2013
Rated 4.0 out of 5.0 by kevinci Great with some minor caveats
Faucet looks great and handles just as well. The flowrate is adequate and not too powerful. You can pre-set the max heat. The handle stays where you want it and "remembers" your last temperature setting (ie. it is easy to isolate the rotation and elevation motions of the handle).
Be careful however. If you installing this yourself you will likely need to purchase a 1/2" female to 3/8" male adaptor for the H/C water feeds. No where on the box does it warn you of this. The counterweight (used to help autoretract the pull-out spray) would be better designed like Moen's, which itself clamps onto the tube (instead of relying on one-use plastic tie that comes with this model). Finally, the pull out spray retracts into a loose circular housing, which is undesirable becase it doesn't quite sit as firmly and as still as I'd expect. A snugger-fitting, non-circular opening would be my preference.
December 29, 2010
Rated 3.0 out of 5.0 by mdimmitt Kohler Faucet
We purchased this faucet in August 2007 when we remodeled our kitchen. It looks nice and worked well until recently. The toggle button on the head which switches it from a spray to a steady stream popped off on one side. I can pop it back in place but it never has operated the same and is falling off more and more.
The reason I said I would recommend this product is because of the customer service from Kohler. I called them direct and they are sending out a replacement head in 5-7 days.
October 16, 2008
Rated 1.0 out of 5.0 by MidwestDad Dissapointed
Decided to spend more than budgeted because it's a Kohler, but about 12 months after install, the lever that controls the water gets loose and wobbles and I have to use a small screw driver to tighten it about every 3 weeks. We're very careful with the handle, but it's now and ongoing problem. Unfortunately I'm going to have to shell out another $200 to buy something I don't have to worry about.
March 23, 2013
Rated 4.0 out of 5.0 by happy Loving it so far
We've had this kitchen faucet for about a month and really love it. It's bigger than our last one and higher (but not huge like some other). So now our water pitcher fits under the faucet, making it easy to refill. It looks great, and easily switches from regular to spray without having to pull out the handle -- but if you need to pull out the handle, it's easy to pull out and put back.
April 23, 2013