Rated 3.4 out of 5 by 30
Rated 5.0 out of 5.0 by Scott nice product
This was a matching item for our bathroom and really ties the bathroom together. Easy install
June 21, 2016
Rated 4.0 out of 5.0 by fbear It works
I bought this holder before reading the reviews. Those scared me. I am a 72 year old woman, not terribly tool using-efficient. But since several reviewers reported no trouble, I decided to go for it. I was mounting on the side of a cabinet & used the dry wall inserts, as recommended by Kohler. These were my only problem (as I said not too tool friendly). I used the template, my picture hanging laser level, marked carefully, drilled the holes, finally got the plates/screws in, placed the holder on as instructed, and it works perfectly. Don't overthink, or pre-analyze it. As another reviewer said - just follow the instructions. There is nothing wrong with the design.
November 17, 2015
Rated 5.0 out of 5.0 by NYCxistensE You need a little handiness to make it work
I threw away the horrible hardware that came with this as I do most things. You need to use the screw in anchors which work perfectly. Once you do this this holder works flawlessly. I love it. If you have a little know how ignore the rest of these comments> this is a beautiful piece of bathroom hardware.
January 8, 2016
Rated 4.0 out of 5.0 by cebanks924 Be careful when installing
This holder looks great, I love the design, however my husband swears that the template they include is about a half-inch off, so beware when installing! It was a tricky one. Also probably the biggest toilet paper holder I've ever seen!
January 24, 2016
Rated 5.0 out of 5.0 by Reggie Classic Look
I was about to return it to Home Depot ( I work as a associate at Plumbing - Kitchen & Bath department at Home Depot in Portland- OR Airport Store, I sell this product to customers, even I asked my colleague who is Certified plumber DAN to show how it works ) First when I tried to install it, still I had hard time figuring it out. So went over customer review about this product to look for a video, still unable to figure things out.
I just installed all given screws and accessories. IT WORKED THE WAY IT DESIGNED. No manufacturing or design flaw. We got to believe in KOHLER. Great Product , great design, fancy looking, Elegant in Style. My wife and I love it.
July 1, 2015
Rated 4.0 out of 5.0 by femmedemaison NICE, BUT...
I had read reviews on this item (Home Depot and elsewhere) and I was ready for a challenge installing it. And a challenge is exactly what I got. I found the directions sketchy and confusing, but I figured it out in a couple of hours. I like it, but it was a pain to install.
November 19, 2015
Rated 1.0 out of 5.0 by Al Horrible Horrible Horrible
The swing arm is not flush with the wall. It comes apart and falls off with a few swings. Poor quality and design and now I have a bunch of holes in my freshly refinished bathroom. Returned it to the store.
August 2, 2015
Rated 2.0 out of 5.0 by Pumba Common issue with difficulty swiveling the arm
I too had difficult pivoting the arm to change the roll. After a few uses it loosened enough to pivot though it still feels forced and like it could break. However, in watching closely, the bracket on the wall is secure, so.... In spite of the somewhat snide comment from hd116 about its ease of use and people just not knowing how, the mere fact that EVERY comment is regarding the same issue, I suggest that maybe there IS a design flaw. Pretty and sleek might not be enough. This is in my guest bathroom so won't need changed often. If it was in the master or the kids', I would not take it back to Home Depot to have the screw loosened as suggested; rather, I would take it back for a refund.
October 13, 2014