Rated 2.5 out of 5 by 14
Rated 4.0 out of 5.0 by AZTim Just do it.
I, like a lot of other buyers was confused by the working of the pivoting handle...even tried to loosen it and broke it off. Took it back and exchanged it then just put it on the wall and it works great. Seems like it will be too tight, but its not, try it.
October 3, 2016
Rated 4.0 out of 5.0 by Toilerpaperholder Toiletpaperholder
I recently purchased a Condo with fancy toilet paper holders that weren't practical. I enjoy this purchase because of it's ease of use and it's sleek appearance. It did take a few tries to get it lined up perfectly. It's much better than the L shape holder I had previously!
September 23, 2016
Rated 1.0 out of 5.0 by Diane Toilet paper holder
It was junk I am returning it for a refund. Very flimsy
August 16, 2016
Rated 4.0 out of 5.0 by Bobo Nice looking t.p. holder, confusing install
Reading the reviews after installing, it appears everyone made the same mistake I did. You do NOT need to remove the phillips screw holding the swivel to the base. Just screw the entire assembly to the wall. Then tighten the visible element (the part that swings) to the intact, not-loosened base with the Allen wrench, and you are done.
In my install, the left (swiveling) side does sit very slightly off the wall. Imperfectly elegant. I'm sure after using it for a week, I'll stop noticing.
None of this install detail is at all clear in the instructions.
June 1, 2016
Rated 1.0 out of 5.0 by Cat71 Didn't like it
It didn't fit flush on one side. Kind of ugly. I had to leave holes in my cabinet because I rather have the holes then keep it. I threw it away.
June 2, 2016
Rated 1.0 out of 5.0 by JBT Defective Willamette Toilet Paper Holder - Kohler
The screw that needs to be loosened (and no instructions for this step) is too tight. You cannot loosen or you will strip the screw. One other customer mentioned this as well. I am returning this item.
May 28, 2016
Rated 4.0 out of 5.0 by Terp04 Not hard to install, but does have an install problem
I'm reading these reviews and in my opinion they are a little harsh. It's true this product comes with minimal instructions, but it comes with a template and minimal parts - I found installing it to be quite intuitive really. I didn't consult the instructions, or these reviews, until I found the rotating piece on mine was separating from the walls too much - as others have also complained.
The fix, once you realize what's happening, is extremely easy. The kit comes with a wrench to loosen and tighten the screws that hold the pieces to the wall. Unfortunately, the screw that holds the swivel piece in place either arrived stripped or strips during removal for install. The fix is easy if you have the tools: just find the next sized up allen wrench/hex key, and it tightens great. That's it. It looks nicer than a spring loaded holder and really is easy to install, except for that one issue.
April 24, 2016
Rated 1.0 out of 5.0 by JB Poorly Engineered
Like most of us I wanted the toilet paper holder to match the Kohler faucet that we purchased. I ignored the other reviews and am sorry I did! Take my advice and find another holder that is similar. Difficult to install, instructions were poor, and the swivel base on the left hand side wont sit flush.....it wobbles some. Stay away.
March 20, 2016