Rated 2.3 out of 5 by 12
Rated 1.0 out of 5.0 by Diane Toilet paper holder
It was junk I am returning it for a refund. Very flimsy
August 16, 2016
Rated 4.0 out of 5.0 by Bobo Nice looking t.p. holder, confusing install
Reading the reviews after installing, it appears everyone made the same mistake I did. You do NOT need to remove the phillips screw holding the swivel to the base. Just screw the entire assembly to the wall. Then tighten the visible element (the part that swings) to the intact, not-loosened base with the Allen wrench, and you are done.
In my install, the left (swiveling) side does sit very slightly off the wall. Imperfectly elegant. I'm sure after using it for a week, I'll stop noticing.
None of this install detail is at all clear in the instructions.
June 1, 2016
Rated 1.0 out of 5.0 by JBT Defective Willamette Toilet Paper Holder - Kohler
The screw that needs to be loosened (and no instructions for this step) is too tight. You cannot loosen or you will strip the screw. One other customer mentioned this as well. I am returning this item.
May 28, 2016
Rated 1.0 out of 5.0 by Cat71 Didn't like it
It didn't fit flush on one side. Kind of ugly. I had to leave holes in my cabinet because I rather have the holes then keep it. I threw it away.
June 2, 2016
Rated 4.0 out of 5.0 by Terp04 Not hard to install, but does have an install problem
I'm reading these reviews and in my opinion they are a little harsh. It's true this product comes with minimal instructions, but it comes with a template and minimal parts - I found installing it to be quite intuitive really. I didn't consult the instructions, or these reviews, until I found the rotating piece on mine was separating from the walls too much - as others have also complained.
The fix, once you realize what's happening, is extremely easy. The kit comes with a wrench to loosen and tighten the screws that hold the pieces to the wall. Unfortunately, the screw that holds the swivel piece in place either arrived stripped or strips during removal for install. The fix is easy if you have the tools: just find the next sized up allen wrench/hex key, and it tightens great. That's it. It looks nicer than a spring loaded holder and really is easy to install, except for that one issue.
April 24, 2016
Rated 1.0 out of 5.0 by JB Poorly Engineered
Like most of us I wanted the toilet paper holder to match the Kohler faucet that we purchased. I ignored the other reviews and am sorry I did! Take my advice and find another holder that is similar. Difficult to install, instructions were poor, and the swivel base on the left hand side wont sit flush.....it wobbles some. Stay away.
March 20, 2016
Rated 1.0 out of 5.0 by DIYer Looks good, but....
As mentioned by others, the instructions are all but worthless and, once you figure out that the allen screw needs to be removed and that the screw on the swivel plate needs to be loosened in order for the holder to pivot, you find out that the screw on the swivel plate is ridiculously tight and won't budge. Eventually the screw head sheared off completely while trying to loosen it - rendering the entire holder useless. Returned. Obviously, there is very, very poor QC on the manufacture of these as this seems to be a common issue. It's a shame, as this is a nice looking piece. I would avoid if I were you.
October 5, 2015
Rated 3.0 out of 5.0 by RetiredBee Works as designed.
Previous reviews cost me a lot of time researching out how to install this holder. Bottom line: I was able to easily install it as documented without any adjustments such as loosening the screw in the post that rotates. The base of the rotating post ended up not being flush to the wall, there is a space of about 1/16th of an inch because the entire post rotates, not just the horizontal bar that holds the rolls. Having the base of that post slightly off the wall keeps it from scoring the drywall when you rotate the post to change rolls.
I think my confusion caused by this design is that the rotating mechanism is stiff enough that you cannot test rotate it by hand before you install it. But once you install it as documented and the base plate is firmly screwed to the wall, you get enough leverage to easily rotate the post. I was concerned about this from reading the previous reviews, and I could not loosen the screw at the base of the post. So I tested it by installing the post on a scrap piece of 2x4 and found that it worked fine once it's firmly in place. I think anyone who successfully loosens the screw is introducing slop in the mechanism that may cause problems in the future.
I am still concerned that the design puts a lot of torque on the base plate of the post when you rotate it. Since that post is attached to drywall in my bathroom, I wonder if the drywall screws and their sockets will eventually work loose. But mine is in a guest bath where it's not going to get a lot of use, so mine should last for a while.
January 14, 2016