Rated 2.8 out of 5 by 9
Rated 2.0 out of 5.0 by PhilShoes all drawers broke before its two years old
The fridge has very good space, great lighting and looks good. unfortunately, all three of the drawers in the frig side have broken in the last year. all have broken where the drawer front meets the body of the drawer. these are not cheap to replace. Kitchaid refuses to help since i just had a one year warranty. because of this I would not buy this again
September 20, 2016
Rated 5.0 out of 5.0 by miss1underfoot very pretty
I like the way the shelves go all the way to the wall, nice drawers and good lighting.
July 27, 2016
Rated 5.0 out of 5.0 by Pjkvair Great refrigerator!
The layout is so well planned ,the refrigerator holds more than my old one and it is the exact same size. The icemaker is never ending and I like the self dimming light.The price was good and the quality is great!
July 26, 2016
Rated 1.0 out of 5.0 by bonbon711 Hate it
What a disappointment. I could write a book about the problems with Kitcheaid. They did finally replace one unit after 5 service calls but the replacement is no better. Consumer reports had touted this refrigerator so I figuired it was a good one. Do yourself a favor and buy another brand. I would purchase a more expensive brand with better customer service!
June 22, 2016
Rated 1.0 out of 5.0 by jenhoptx Go Ahead and Buy the SubZero
In December of 2006 remodeled our kitchen and installed a beautiful Kitchen Aid side-by-side build in refrigerator (model #kssc48qms 02). We decided to save about $2,500 by going with the the KA Architect Series. It was a big mistake. Read on to learn about how this Kitchen Aid could end up costing you more to own over the course of its lifetime:
Our Kitchen Aid built in worked well until 2011 when it began to make an strange noise and we had to have the main control board replaced (kitchen aid replacement part was used). The repair man reported that it was very unusual to have to replace that part- especially in a built-in appliance only 5 years old.
In 2015 we began to have problems with our ice maker. It would work and then stop working for about a month. By May of 2015 the system stopped cooling and we had to call Kitchen Aid who sent us to a certified service provider. We had to have the entire sealed system replaced. Kitchen Aide's warranty covered the parts and we paid $1,514 for the service. Within a week our ice maker died completely. The Kitchen Aid repair person came back and and quoted us $500 to replace the ice maker and the eye. We opted to wait as we had just spent $1,500 on the sealed system.
In June of 2016 we had the same certified repair company out to fix the ice maker (which had been left in the off position for a year). We paid $500 for a new ice maker and valve switch. The valve switch had been burned out. The ice maker cycled once, tech left. No ice was ever made. Two weeks later (today) we added the IE to the list of expenses- to no avail. After several more hours and time on the phone with Kitchen Aid directly, it appears that the original issue with the control board in 2011 seems to be the culprit. Only now- since Kitchen Aid has fixed the known problem of a bad control board for our model - and no longer makes the piece we need- instead of just replacing the original small control board (again) I will have to pay to have the entire control board replaced to the tune of $700 or so for the part and who knows what for the service charge. We are out of warranty – and so far it doesn’t look like Kitchen Aid will help us to at least cover the cost of second replacement control board.
I will also add that we originally paid over $8,000 for the built in fridge. Now that we have the unit built in we are between a rock and a hard place as it will cost us over $10,000 now to replace this 10 year old machine. Even though we are now close to $2,600 in total repair costs (bringing the grand total cost to $10,600) we still do not have a working unit and it still makes more sense to keep trying to fix it than replace it. Surely high-end built in appliances are expected to last more than 10 years without needing to be completely rebuilt, right?
July 5, 2016
Rated 1.0 out of 5.0 by CincyMark Disappointed
We purchased this refrigerator in May of 2013 for a custom built house built that we had built. We looked at all of the brands and selected Kitchen Aid for all of our kitchen appliances because we liked the stainless steel appearance, and they seemed high quality. After about 18 months, the ice maker suddenly started leaking a large amount of water onto our hard wood floors. Luckily, my wife was at home at the time, and I was on my way home. My wife had to keep mopping up the water so our wood floor would not be ruined, until I was able to come home and figure out how to turn off the icemaker, which did stop the leak. I then tried to pull out the refrigerator from the wall to turn off the water behind the unit. Unfortunately this unit really isn’t made with functional wheels/rollers underneath There are leveling legs in the front of the unit, but even with those all the way retracted, the weight of the unit is still not on the rollers enough to move it. So I had to give up on shutting off the water, and just went ahead and called a service man. The service man came out, and ended up having to replace the entire ice maker unit, costing $297 in parts and labor. He also noticed that some plastic cams on the bottom hinges that help the doors close have broken, but he did not have those parts, and that would cost extra including another service call to get them replaced. I am very disappointed to have to pay that much money on an appliance that is only a few months out of warranty. I contacted Kitchen Aid via e-mail and their response was that there was no way they could have known the ice maker would fail and that I should have paid extra for an extended warranty. I feel like if they did any reliability testing at all or had any contact with their customers using their appliances, they could have/ should have known that their ice maker could fail and leak with normal use. So, I would not recommend any appliance from Kitchen Aid, as they only seem to care about their appliances while they are still under their warranty.
May 30, 2015
Rated 5.0 out of 5.0 by Homeowner 13 years and counting
Installed during a whole house remodel 13 years ago and still going strong. Never any problems or concerns.
March 5, 2015
Rated 1.0 out of 5.0 by sheener Do Not Buy
Good news- big
Bad News - freezer door sweats (replaced 3 times and still does it)
Ice maker replaced in less than 2 years
Not what you would expect from Kitchenaid, especially at this price point
October 9, 2014