Rated 3.2 out of 5 by 11
Rated 5.0 out of 5.0 by CTn2p great buy
easy to install and key. great price
December 8, 2015
Rated 4.0 out of 5.0 by Fixer74 Search for missing part
After searching all the local stores in north Austin Texas I was reminded that the deadbolt might be found in the online store. After searching the large selection the right part was discovered and shipped to my local store. Thanks for having the right part.
December 8, 2015
Rated 4.0 out of 5.0 by Jim pretty good lock system
I like the new smart key rekey system, but it was a little tricky. I had to replace 2 double cylinder dead bolts and 2 doorknob locks, total 6 new locks to be rekeyed. One did not take, and there is no luck in taking the bad one to a locksmith to be fixed. Apparently they cannot be rekeyed. I wound up getting a second unit and was successful in making it work. Be sure to follow the instructions and insert the new key fully into the lock.
November 8, 2015
Rated 1.0 out of 5.0 by Jeff Product delivered that didn't work, quality is minimal.
I ordered 3 of these deadbolts. The first one I went to install did not work, found that both sides of the double-cylinder came that are not keyed the same. Someone must have messed with the box or something...so now it has to go back. The quality is minimal. The materials are very lightweight and do not appear to have the quality I expected. I haven't tried to rekey to get all sets linked together. After the issue with the first one, I haven't proceeded with the task yet.
July 21, 2015
Rated 2.0 out of 5.0 by jbonbelair first issue in 40 some years
What happened Kwikset, you changed the design? bigger cylinder screws with the same cylinder hole as old which is not the right size. The screw won't fit in the cylinder. The nice people at Lowes looked at it to and thought either the wrong screws or the wrong cylinder went into the package.
I am not abandoning Kwitset but this was a surprise.
Open the box before you purchase and look and see if the screws go through the cylinder before you buy.
May 1, 2016
Rated 5.0 out of 5.0 by Van vuong Great priducts
I am glad to have this product and if I had problem they replace other one free and I am glad [This review was collected as part of a promotion.]
April 23, 2016
Rated 2.0 out of 5.0 by jmoore Short lifespan
I use the Smart Key knobs and deadbolts at my facility. The rekey option makes it very easy to change as needed. However, the latches wear out very fast at the handle turning mechanism point of contact. The deadbolts do not hold up well, the keyway starts floating, and sometimes the keys will get stuck or the keyway will not return to the starting position. I contacted customer service for warranty or repair and was told they do not warrant the product in a commercial setting and do not do repairs on their own locks. Very disappointing. [This review was collected as part of a promotion.]
February 22, 2016
Rated 1.0 out of 5.0 by MFE Poor quality - horrible instructions
Where are steps 8 through 11 for a 2 1/4 inch door!!! Not in the box, not on your website! if you do not include them - do not refer to them in your instructions!
March 27, 2016