Rated 4.4 out of 5 by 80
Rated 4.0 out of 5.0 by mami Wrong screws for all 4 sets I bought
I love how these sets look and they seem to work well. However, none of the 4 sets I bought had the right size screws for the deadbolt. The box says it fits doors 1 1/4" deep, but the screws stopped about 1/4" short of going through. I called the 1-800 # listed in the directions and emailed photos. The company overnighted 4 sets of longer screws that arrived early the next morning. Customer service did the best they could, but I'll never get back the day it cost my construction crew nor the night of sleep I lost in a house with 4 unlockable doors. If I knew then what I know now, I'd do a test-install of the lock on my door before knocking out walls and installing the door.
August 9, 2013
Rated 4.0 out of 5.0 by wyliegirl great warranty
This is a very good handleset lock from Kwikset and it comes with a Lifetime Warranty (but it may take a few weeks to get a replacement). There is an internal part or two that should be made out of better material, as it can break after a few years of use. The first one (original 1990) lasted about 20 years, but the second one only lasted about 4 years, but Kwikset is replacing it for free. The finish is really good and I like that I can rekey it by myself. My door is kinda stiff to open, which may have led to the early malfunction. I ordered this lock before I learned that Kwikset would replace my lock, which was good since it took them almost a month to get the replacement sent out and I needed a lock on my door! This is a good lock and looks amazing on my door.
March 26, 2015
Rated 5.0 out of 5.0 by ARRANTHA ARLINGTON ANTIQUE BRASS DOUBLE CYLINDER HANDLESET
LOVE, LOVE, LOVE this product!! It feels really heavy duty, bonus is it is a SMART KEY lock!! Extra security!! Neighbor who has installed many door knob/locks found this to be very challenging!! Of course, didn't read directions until he finally had to. He liked it so well, he's going to buy one for his wife!
Very elegant in style as well.
April 21, 2013
Rated 1.0 out of 5.0 by Theunsecure Be careful!
After 6-7 years with it installed by professionals, yesterday a friend visited and when the door handle lever was pushed to open the entire upper portion of the handle device came apart. Two long screws from inside the house that keep the outside handle secure kept getting loose (not because the door) with the door traffic. Nothing broke, it just came apart. Shocking!
March 13, 2016
Rated 5.0 out of 5.0 by Kevin Double bolt
Worked great just as I thought it would. Shipped to my home promptly
November 3, 2015
Rated 1.0 out of 5.0 by Joe770 missing parts/wrong part sent
I purchased this lock a month ago. I realized that a part was missing and called Kwikset. A ticket for my order was not issued until two weeks after I called. When the part finally arrived, it was for a metal door not the wood door that I have.
July 18, 2016
Rated 5.0 out of 5.0 by BMW Great product and support
We selected the Arlington hand set for the front door of our new home over 10 years ago. The lock set performed most efficiently with the exception of the polished brass finish which deteriorated with exposure to natural elements over time. On explaining our problem to the service rep we were offered a new replacement with the improved smart key feature. The new set was a breeze to install and re- key. Thank you Kwiikset for a fine product and exceptional service. In our throw away planned obsolescent society we live in you are a welcome relief in standing behind your product. [This review was collected as part of a promotion.]
April 28, 2016
Rated 5.0 out of 5.0 by Ron 1 Great product..Greater customer service
I bought this lock 6-7 years ago..always worked great, then it malfunctioned.. I called sus timer service, she sent a email to my I pad..I took a picture of the problem..3 seconds later , she had a the solution and 4 days later, I had the replacement part installed..That's a great customer service on a great product.. [This review was collected as part of a promotion.]
May 18, 2016