Rated 4.4 out of 5 by 25
Rated 5.0 out of 5.0 by Gumboss Easy installation, Smartkey technology works well.
I purchased to replace a failing doorknob. Installation was easy and the Smartkey technology was a snap to use allowing me to use previous key. I would gladly purchase a Kwikset knob again in the future.
November 11, 2014
Rated 5.0 out of 5.0 by LosRubios Easy install with innovative Kwikset re-key feature
We got this handle set to add to upgrade our old back door handles. Probably the easiest DIY job I've had to do in a while and was pretty much a straight swap out that took 15 minutes. We really liked the re-key capability of this lock which allowed us to reset the lock tumblers to match our front door lock so we only need one key for our front and rear door locks. Very simple instructions to follow to re-set the lock to match the Kwikset key you want to use and the set comes with the special tool to allow the lock set to be reset. The rubbed bronze finish is also very attractive with a gently textured finish. Perhaps the best feature was the fact that they supply two strike plate covers with a choice of either rounded edges or squared edges which meant no additional chiseling when installing the replacement lock mechanism as it fit the holes and recesses that were already in the door. Great product which is easy to install.
June 3, 2013
Rated 5.0 out of 5.0 by LD34 Excellent Product
Instructions were easily understandable and installation was easy and quick. Excellent product quality.
May 30, 2015
Rated 2.0 out of 5.0 by jcannon Worst installation instructions - EVER
The product is of good quality, but. The installation instructions were the worst of any product I have ever purchased (PERIOD). It took me 3 trips back to the store and over 3 hours to reverse engineer the product with someone who knows door knobs to figure out what it does. If I ever need to take it off, I will probably have to replace the door.
Knowing what I know now, I would tell people to NOT buy this product until the instructions are fixed ... and since there is no way to know when that is done, I was urge caution.
November 4, 2014
Rated 4.0 out of 5.0 by Zoomie Nice, clean looking door handle and lock
Looks good,easy to install, good price. Very pleased.
December 9, 2014
Rated 5.0 out of 5.0 by Judson Easy Upgrade
The old lock on my garage door was just a push-button lock with no key slot, so it couldn't be unlocked from the exterior. Nothing worse than going to open the door with an armful of groceries only to discovered it was locked & as such, you had to traipse around to the front door.
The best part about this lock is that it can be rekeyed to match your existing keys, so it will open with the same key as your other doors.
Installation was straight forward and quick. One of the tabs on the bracket was bent out of shape so I had to use pliers to fix it, but nothing major. The directions were explained well & rekeying the lock was very simple. The finish is nice & the lock feels sturdy once installed.
Overall, nice looking, easy upgrade!
October 8, 2013
Rated 3.0 out of 5.0 by Dick Good product
Easy to install and great product. I would recommem the product to a friend
August 19, 2014
Rated 2.0 out of 5.0 by backyarder1 Unhappy with product and with Kwikset customer support.
I bought a door knob from Home Depot. When I tried to install it, it would not lie flat against the door. I tried to call Kwikset customer support and was on hold for a long time so I emailed customer support. They told me that certain models have bumps on then that keep them from lying flat against the door, but it shouldn't be a problem. I once again tried to install the knob. The knob was so loose, that it wobbled in the door. To me, this IS a problem. I called customer support again and after waiting on hold for a long time, I got a representative who was absolutely no help at all. He could not tell me whether any other kwikset models would be more likely to lie flat against the door or whether I need to just go to another brand. He told me to return to Home Depot and see if I could tell which knobs had bumps on them. The knobs are not packaged in any way that would allow you to see anything PLUS I don't even see any bumps on this knob. Hopefully, Home Depot will allow me to return it.
May 15, 2014