Rated 4.0 out of 5 by 13
Rated 5.0 out of 5.0 by James Execellent
I purchased four door locks. Easy to purchase, shipped quickly, excellent product, easy to install, great warranties from both manufacturer (Kwikset) and retailer (Home Depot).
I really appreciate them backing the product because I recently had a terrible experience purchasing an Emtek product (terrible warranty) from a different retailer (no returns, just exchanges and credits).
Thank You Home Depot. You have won a new customer.
August 9, 2016
Rated 5.0 out of 5.0 by CatUt Great product
It was easy to install and the smartkey feature worked very well. It was great to not to have to take my locks to a locksmith to get them all keyed to the same key.
April 8, 2015
Rated 5.0 out of 5.0 by HappyinScottsdale You can feel the craftsmanship and build quality
Installed two months ago and was amazed with how easy they were to install (my 12 yr old installed a few and I had not previously seen him use a tool) and the weight, craftsmanship and build quality are amazing [This review was collected as part of a promotion.]
July 3, 2016
Rated 5.0 out of 5.0 by EGibs Stylish and user friendly
Very easy to install and great looking. Smartkey is wonderful feature. Have had "Society Brass" version of these lever sets in my home for more than 10 years and find them durable and trouble free. That's why I'm buying this model for another house. Levers are a great "age-in-place" feature.
December 10, 2014
Rated 1.0 out of 5.0 by nwpd402 Poor Quality... Big Disappointment.
I had to replace all exterior handlesets due to deterioration of the finish. Submitted a warranty claim, which Kwikset honored. When replacements arrived, there was an obvious difference in quality. The handles were narrower, the mechanism was obviously less substantial than the handles sets replaced. Smart key feature is ingenious, but lock cylinder is too loose feeling... Tolerances too great... Easily infiltrated. [This review was collected as part of a promotion.]
May 27, 2016
Rated 4.0 out of 5.0 by Michael7195 Couldn't expect anything more!
I have these Pembroke lever handles throughout my home and have owned them product for approximately 10 to 12 years. The product has served its purpose and has lasted the test of time in terms of style and design.
I did however have an issue with this product on two main doors, my garage entrance and my patio french doors. I'll admit, both of which see the most traffic in my home.The levers, when pushed down to open wouldn't spring back up, they remained "limp", making them difficult and very frustrating to operate. Also, the levers on the exterior of the patio doors which of course are exposed to the elements lost their finish at first, discoloured then began to peel off.
At this point I decided to give Kwikset a call. Fortunately for me, I learned that Kwikset offers a lifetime warranty on its products. That was a big relief for me as my family lives on a pretty tight budget. Kwikset was able to send me out replacements for the defective items (I was on the hook for the shipping costs which were very reasonable). I am pretty handy and was able to change them out myself.
If I was in the market for door hardware I would definitely consider purchasing Kwikset. [This review was collected as part of a promotion.]
April 6, 2016
Rated 5.0 out of 5.0 by Detroitdoityourself Recommend Buy
Easy to install. was a little leary you had to attach the handle with a set screw but it was easy to attach and is solid.
August 10, 2014
Rated 4.0 out of 5.0 by jaabies Tarnished when exposed to elements. Warranty +++.
I outfitted our house with these locks in 2002. They've lasted all this time. We did have some tarnish issues with about four or five of them that were exposed to the elements and a mechanical issue with one. I took pictures and emailed them to the warranty department and they were replaced. [This review was collected as part of a promotion.]
February 8, 2016