Rated 4.3 out of 5 by 138
Rated 1.0 out of 5.0 by Kelz Similar to other reviews - our handle also fell apart. Kwikset customer service is non-existant
Even if this lock feels secure, PLEASE READ BELOW, it is very easy to break this lock!!!!!
We purchased this lock set on July 8, 2016. It was easy to install... and this was by far not our first installation of a lock set, we know we did this "correctly".
On July 25, 2016 (roughly 2 weeks after installation) my wife arrived home from work to have her key spin 360 deg in the door handle lock. Deadbolt was functioning properly; however, the handle was not able to be opened. My wife is not a big lady and was able to break into our own house with a metal bbq grill brush from our patio to "break" the door handle (only 3 firm hits) and then a grocery store membership card to spring the door catch.
We contacted kwikset support and held for over 40 min with no answer, so the next day my wife submitted a case online. Two days later someone replied back and said "sorry we can send you a new one".
Given the fact that this handle broke in two weeks AND how easy it was to "break into" our own home there is no way we would want another one. We have asked for a refund twice.
We caution you before buying Kwikset products!
July 29, 2016
Rated 5.0 out of 5.0 by Debra Love them!
Such quality and easy enough that I replaced all of my old door knobs myself (a woman with no carpentry experience) what I would have paid to have them installed paid for all 8 door knobs! Also love the ability to re-key yourself.......Highly recommended!
October 4, 2016
Rated 5.0 out of 5.0 by Tim quick and easy install
The lock pieces all fit together nicely and the Smart Key system is really great. If you ever need to rekey it take just seconds per lock.
September 27, 2016
Rated 5.0 out of 5.0 by 38spec Smart key is so easy to install
I was a little nervous with rekeying the new locks to my keys but man it was no problem. Everything fit perfectly.
September 13, 2016
Rated 4.0 out of 5.0 by Roger Kwikset
Overall a pretty good lock. Replaced another manufacturer with this lock. Be warned that your old key from your previous set might not work with the kwik key function in this set. The deadbolt is an inch long. Overall construction is good. There is a little play on the handle but it is just a pass through so no big deal. The reason for one star off is that is does not come with a deadbolt sleeve for the door, only a plate.
August 30, 2016
Rated 5.0 out of 5.0 by Willyfufu1 A Great Item to Buy
The product was very easy to use. I had no problem changing the lock to another key. Just make sure you read the instructions.
September 7, 2016
Rated 3.0 out of 5.0 by Tom02 deadbolt latch mechanism is package w handles
The product is fine. I felt that for the higher price it should have been packaged appropriatelty. The deadbolt latch is packaged with the handle. The directions are confusing too. I almost gave up and returned it
August 16, 2016
Rated 5.0 out of 5.0 by Rochelle My new garage doorset
Beautiful and very secure, love it. I hate these reviews that make you add text to fulfill a certain number of characters.
August 9, 2016