Rated 4.3 out of 5Â by 252
Rated 4 out of 5Â by 3Teenagers Counter-depth - sort of
The fridge is only "counter depth" if it can be placed truly flush against the wall. Since the instructions specifically state it must have a 2" clearance in the back (and the plug/outlet behind the fridge helps accommodate this by forcing it away from the wall anyway), the refrigerator body (not including the depth of the doors) sticks out 4" from my counter instead of the 6" of my previous fridge. Also, the doors and handles jut out so far that no "passing" room was gained in the entrance to my narrow galley kitchen by buying this refrigerator. In fact, with the depth of the handles considered into the calculation, this fridge sticks out further into the room than my old one did. The only room gained was while the fridge doors are opened. The French doors (or even a side-by-side), while opened, allows for slightly more "passing" room than my previous standard 2-door, top-freezer refrigerator.
Aside from that failed purpose of widening the entryway of my galley kitchen (which was the main reason for paying the $1,000 extra to get a "counter depth" fridge), the refrigerator works well. It definitely keeps foods fresher longer. The filter makes the water taste so good that my kids actually drink it and finally stay away from the bottled water I buy for my clients. The space inside the fridge is severely limited, though. The shelves are at least 6" shallower than the shelves on the regular depth floor model. This was to be expected anyway, but one aspect makes this TOO shallow: The center of the back wall of fridge juts into the shelving space, making it very difficult to slide items over when putting in more groceries.
Once something is near or touching the back of the fridge, it has to be moved forward toward you before it can be moved toward the center of the fridge. This sometimes means rearranging the contents of the fridge (even when it's not very full) in order to simply move an item over. If you have a gallon of milk in the back, you can't move it towards the center to gain more room next to it - the milk must be moved forward to accommodate the wide back-wall protuberance which runs down the center of the fridge like a spine. When moving the milk in front of this spine, you lose a lot of storage space. The only remaining space in front of the gallon of milk once it's in front of this large center protrusion are small items which fit nicely in the small door pockets anyway. Therefore, this space is completely lost. The center bracket bars which are mounted to this wide spine and which allow for the adjustments of the shelves on both sides of the fridge limits this moving/storage room even more.
As for the door pockets, the large pocket on the right door is great for a gallon of milk, however they have divided the space so that the milk fits BEHIND other small items (or just the flimsy plastic divider if you don't put anything in front of the milk). This is just wasted space and breakage waiting to happen. A full gallon of milk is pretty heavy for my kids and I to have to lift over and carefully insert behind a thin piece of plastic (and heaven forbid if there's a tall ketchup bottle placed in the "convenient" divided area in front of the milk). I guess this slot is for soda-pop cans, but put in anything taller than that and you've effectively blocked your easy access to the milk, whether it's a heavy full gallon or not. Removing this plastic divider enables the milk and other items to slide all over the too-deep shelf when opening & closing the door.
Speaking of opening & closing the doors, they seal well, but they are very loud and slam when they close. Any items in the doors rattle very loudly at this harsh jarring, and so it echos throughout the house. I've even removed the small glass jars in the slots and used plastic items, and they still rattle so loudly as the doors slam shut that I can hear it at the other end of the house. For the first few weeks I had to run and check to see if my kids were taking out their anger by slamming the refrigerator doors (they weren't). The slamming noise even makes my guests jump when I'm closing the doors while they're nearby.
I have not noticed the compressor being too loud as others have mentioned. I only noticed it was loud when the fridge was first plugged in - it was loud for only about 36 hours and then quieted down once it was completely cooled and groceries were put in it. I can hear the compressor occasionally, but it's still quieter than my old fridge.
Finally, the icemaker seems to work fine. I have not yet noticed any melted/refrozen ice jams as reported by others, but it's still cool outside and not yet summer - the house is still cool and the ice isn't being used much, yet. I can hear the icemaker working, but mine does not make as loud a noise as other commenters mentioned when it dumps and refills the cube tray.
April 1, 2014
Rated 2 out of 5Â by HDcustomer Like the design but broke in 2 years and was unrepairable - replaced with Whirlpool
Was very nice design but broke in 2 years and was un-repairable [internal cooling system welding]. I had read that LG had reliability problems so we bought the 5 year warrantee [usually we don't] good thing. Repair man said it could have happened with any brand, but we switched brands because 1) LG is not one of the more reliable brands and 2) a few years ago LG had the best interior design [LED lighting etc.] now other brands have caught up and 3) Whirlpool makes most of it's stuff in the USA. If price and quality are close, I prefer to buy American. We were happy with the HD warrantee.
June 26, 2014
Rated 4 out of 5Â by JDHutton Very nice fridge
We remodeled our kitchen with all new LG appliances. This refrigerator replaced an old Apartment style refrigerator that came with the house. Unfortunately our kitchen itâs very wide so we have very limited space to put a modern refrigerator. Overall we love the fridge and for some it might be small due to being counter depth but for us coming from what we had this thing is huge. No major issues to complain about so far other than the ice maker freezes up every few weeks not allowing it to dispense ice. I have noticed that this only happens if it is not used for a prolonged time. Other than that...it cleans really well.
February 21, 2013
Rated 1 out of 5Â by Nick 14 months and off to the dump!
Long sad story. After 14 months of noise it finally quit all together.
Forget LG service, they torture you on the phone and take days to make a service visit.
Hundreds of dollars in repair costs. A week with no food or ice. We gave up and bought a GE.
Our very expensive lesson: Don't buy an LG!
June 14, 2014
Rated 4 out of 5Â by Diane Worked out perfectly, 4.5 stars
We purchased this counter depth model for a remodel, got it on sale so while more expensive than many regular size refig. it is well worth it & we're very happy with it. For a big family the refrig section would be a little small (we have another refrig in our garage) and the 3 veggie sections make it seem smaller. Freezer has plenty of room, love the deli tray, ice/water amazing and much improved over our first LG. Would buy again for sure.
January 20, 2013