Rated 4.0 out of 5 by 102
Rated 5.0 out of 5.0 by PD712 Love the space/organization
Installed 9/30/12. We love the layout and space within the refrigerator and freezer. Previously we had a side by side. Some have complained about the amount of ice produced. We've had no problem with that. What we did have a problem with is the ice melting and refreezing into a clump. This has been fixed promptly under warranty (they had to replace the circuit board). The repair people told me this is a known issue with the refrigerators. I had seen that others had made similar comments about this item but hoped LG had fixed it by now if they are aware of it. Apparently not! Overall we are very happy with this purchase.
January 3, 2013
Rated 1.0 out of 5.0 by tiredofLG Constant errors F1-
for being the largest refrigerator on the market you can't use all the space. After several error codes and calls back to LG customer service, I am constantly told to turn it off for 4 hours. I do not block any of it's multiple air vents with anything- something I learned after telling customer service I was tired of unplugging it every time it had an error. The ice maker in door leaks water down the inside of the door when it has an error. The ice maker itself is slow and doesn't keep up when you have guests. even when you make ice in advance and put it in the accessory bin in the freezer. after 4 visits from LG Factory techs and multiple calls to Customer service, I wish LG would take this piece back and refund my money. WORST refrigerator EVER!!! DO NOT BUY IT!!!
March 10, 2012
Rated 1.0 out of 5.0 by Disgusted DO NOT BUY
I purchased this refrigerator in September 2011 and finally in November 2011 after two failed deliveries LG delivered one with no damage to freezer door. After two weeks it started making noise intermittently and freezer builds up frost on top two shelves. Ice cubes melt and refreeze into a lump and will not dispense. Service repair arrived after two weeks and it was not making any noise, they left stating there was nothing they could do until it breaks down. December I received an ERROR CODE “IF” (ICE FAN) on the door menu. After three weeks the parts arrived and were replaced. After approximately three weeks it started making noise intermittently again. Last week Error Code “IF” returned. At the present time 03/22/12 I am again awaiting for the same parts to arrive.
If you purchase a LG product in the Milford, PA area please be advised at this time LG only has one repair company servicing this area. They are only available one day a week (Thursday), if your fridge breaks down on a Friday good luck.
March 22, 2012
Rated 1.0 out of 5.0 by jjm2010 Brand new, still not fixed.
This LG fridge seems to have some quality issues. LG Service has been out three times already. The Milk has froze over only once (fridge set to 35 deg f., scary but I actually really like cold milk on my cereal. One time the water dispenser would not shut off, small adjustment by the repair man and it is satisfactory, although still has slight trouble when starting the water dispenser. It works properly approximately 97% of the time now, good enough for me.
The ice maker has had trouble, it has been replaced once with a new one. That worked fine for a while and then the same problem, ice maker clogs up. On the third LG service trip the fridge was diagnosed with a faulty coil (condenser?) and that has been on order for over one month. The malfunction causes frost to form in the freezer. I haven't seen frost in a freezer since I was a kid. Also the store bought Ice that I keep in the Freezer has been thawed and refroze into a solid brick! I guess I need Karate lessons before I make a morning protein shake. The freezer is set at Zero degrees F. I think that should keep ice frozen (I got an A in HS chemistry) right?
So I'm still waiting to get the part to get to the LG repairman, gotta make another call, again. It's not like I live in Kazakhstan, I'm in one of the largest metropolitan area's in the US. Glad I bough the extended warranty (I hope). If a warranty fails in the woods in my fridge really broken...... Yes!!!! Just ask my Frost encapsulated Steaks.
I hope it's fixed soon, because it really is a Very nice fridge. And their seems to be many people that have no trouble with it. maybe I got a bad one. FrostyinFenix, Gee..... Mail me a coupon for a free gallon of paint.
August 1, 2012
Rated 1.0 out of 5.0 by ctpackerfan worst customer service. Don't waste your time or money
This product failed just short of 1 year of service! Numerous phone calls to LG, and FINALLY someone came out to repair. Replaced "motherboard", but refrigerator STILL didn't work. Once again, on the phone TRYING to get a response. LG was NO help, and wouldn't return our calls...and we even spoke with a supervisor! Finally filed a complaint with the BBB, AND Home Depot. HD was AWESOME!!! Wendy (Lisbon, CT store) was so helpful, she called LG to see what the problem was. The store's manager even sent us a temp. 'fridge! We had been without a refrigerator for over 3 weeks! I wanted my money back, plus cash for loss of food. But, LG is sending us a new refrigerator. If it weren't for the employees of Home Depot, we would STILL be trying to rectify this problem. I will NEVER buy anything from LG again. I hope this helps some people with their decision.
October 13, 2013
Rated 5.0 out of 5.0 by ugogirl 30.7 cu. ft. French Door Refrigerator in White, ENERGY STAR
We "LOVE" this refrigerator! To start the double doors of the refrigerator opens the unit wide open so you can see everything in the refrigerator. In the past we would purchase fresh veggies and not get to them eat them before they went bad...NO MORE! The vegetable bins and the large pull out tray is wonderful. The pullout tray is so versatile. The fresh air feature keeps the veggies fresh. Also the layout at all levels is marvelous you can see what you have in the refrigerator. The freezer and it three tray are so useful..so large. I have a bad back and one feature I love is that the handle is and an easy release handle that assist you in opening the freezer. Most other brands do not have this feature making it a backbreaking ordeal to open the lower freezer. .The lighting inside the frig lets you see everything you have in the unit. The outside water is terrific as one can easily refill water bottles. The larger size also allows you to fill large containers. It is amazing this refrigerator on how useful it is....I highly recommend this refrigerator to someone looking to purchase a new one. We purchased a larger unit but even if you purchase a smaller unit with with the same features, I promise you too will love it too.
January 14, 2014
Rated 1.0 out of 5.0 by Vivi Poor . Quality issues. Features look good,energh ok,cost ok
Poor Quality; The quality of the Paint on the doors of the white LG 31 cu ft refrigerator is very bad. 23rd day in my house I decided to put my appointment cards on the door, it instantly became scrached, using a magnet. My old one, a 1996 GE has no marks. Looks like the top coat of paint is missing on my very expensive refrigerator. The LG service deportment really stinks. I waited all day, for them, not to come. Such disrespect. Not happy, what will it look like in a year.
September 4, 2012
Rated 5.0 out of 5.0 by TesTes French Door Refrigerator
It is really spacious and well lit inside. a lot of storage on the inside of the door
September 16, 2014