Rated 3.4 out of 5 by 13
Rated 3.0 out of 5.0 by Mojojones Nice looks, but quality lacking
Purchased this unit for a kitchen remodel. While it was easy to install, We've noticed a few quality issues that leave it lacking. For example, the control panel doesn't fit as snugly as we would like against the host cabinet. So, when you press the panel to start the oven, the housing squeaks. Minor issue, but annoying for a new product. Also, we're only 5 months into its use and now one of the burners does not want to shut off after use. We have to cut the power to the unit to reset the control panel. We have a warranty request in, but no word yet on when it will be fixed.
December 29, 2012
Rated 5.0 out of 5.0 by MomOf3 Good Wall oven
I wanted to wait to write a review until I have had this product for a while. I am at the 10 month mark and absolutely LOVE this oven. I have had no problems. I will be doing the self cleaning today, hopefully no problems there or I will post an update. This wall oven is sleek, modern, very easy to clean, no big knobs to remove or clean around, wipes up easy. I've had no problems with sqeaks or loud noises. I love the fact the oven plays a song when its ready instead of beeping at you. You do hear the cooling fan when the oven is turning off but it isn't too loud and can still watch tv/relax. My ONLY complaint is be prepared to wait for this product. I waited 4 months after I ordered it because it was being built in Korea. We were building a house and it came in the week we moved in.
January 7, 2015
Rated 1.0 out of 5.0 by Alison Do Not Buy!!
If there was a way to give this item 0 stars, I would. If you value your money, do not buy this item!!
For starters, we were told by the installation guys to make sure and do the self clean before the end of the 1 year warranty, because it will cause the oven to go out. Well, sure enough, we did the self clean a month before the one year warranty ended and it went out. LG came out and fixed it and we thought we were in the clear. Well, a year later, in the middle of a cook cycle the oven went out again and wouldn't heat up. Apparently the thermostat went out. Calls to LG were unsuccessful, because it was out of warranty. The customer service was absolutely horrible! Needing to get the unit fixed quickly, I had it repaired on my own. The part was only $20, but it cost me $150 for labor. Again, I thought I was in the clear. Fast forward to today. In less than a year, the oven has gone out an additional three times!! Every time it is the thermostat going out. And every time I'm having to pay $20 for the part and $150 for labor. So in three years I have paid $680 in repair costs!! Customer service is an absolute joke. After all of the issues that I have had and the amount of hours I have spent on the phone with LG, the only thing they said they could offer was to pay for the parts. Really!?! I have paid almost $700 in repair costs, in addition to the $2000 I paid originally, and all you can offer is $20.
Again, if you value your money, do not buy this product. Read reviews on this board, the review on LG, and then look up LG and consumer affairs and look at the endless comments on their horrible costumer service and products.
I will not be wasting my money any more, and after 3 short years, will be opting to replace this worthless oven for one made by a more reputable brand.
November 19, 2013
Rated 5.0 out of 5.0 by bigstookie Great Product
I love all of the LG products. The ovens heat up much faster than our old oven. My wife can't wait for Thanksgiving.
August 29, 2014
Rated 1.0 out of 5.0 by RTS575186 FAN NOISE
Bought this unit and put it in the open wall space, turned it on and knew immediately that I had made a huge mistake in buying this oven. My wife and I looked at each other and our mouths wide open. The fan noise is almost like a practical joke its so loud. Not only can you not hear yourself think, you have to listen to this noise for over 55 minutes after you take something out of the oven. LG did not do their homework when it came to this product. This thing needs a whole remake.
Do not waste your hard earned money!!!
April 20, 2014
Rated 5.0 out of 5.0 by Michele999 This product is beautiful inside & out
I love my double oven. It heats up quickly & quietly, cooks evenly, is so pretty inside, came with a beautiful broiling pan to match it & then it cools down quickly & quietly. No complaints, just good stuff to say. Oh - and the sound of the timer is so pleasant :)
May 8, 2014
Rated 1.0 out of 5.0 by nvcarriere The product is not as good as people think...
This particular product is wonderful to look at but when I purchased my oven last year I thought as a new homebuyer I would enjoy the benefits of new appliances. I definitely wrong about that because I bought this appliance and till this date it has never worked. LG has sent out four repair people and it never would start due to the heating coil being broke and thus the repair men after several attempts had never been able to work. Very disappointed with LG and this appliance in particular.
May 25, 2013
Rated 5.0 out of 5.0 by Emily Perfect wall ovens!
Very easy to use and look fantastic! Even baking, roasting without any cool/hot spots! The oven windows are very easy to see through without opening the door to double check!
February 5, 2014