Rated 4.5 out of 5 by 571
Rated 5.0 out of 5.0 by bigbearmom Love My New Washer!
I did a LOT of research before ordering. I looked at a similar washer by another maker but it had quite a few negative comments. So far I love my washer. I did all my bedding using the steam cycle. No problem with the big loads. Also it plays a cute little tune at the end. Not a big deal, but if you have to do laundry you might as well get a smile from it. I like the magnetic door feature that keeps the door ajar. The installation team was on time, efficient and polite. Only negative is that when putting this in the shopping cart it says you must buy hoses. The hoses are actually included, so the only way you NEED to buy hoses is if you want the braided steel ones instead of rubber.
April 16, 2013
Rated 5.0 out of 5.0 by David No regrets!
So far so good and I have washed just about everything using this machine including pillows, down comforter, sleeping bags and shower curtain. The performance exceeds expectations, the clothes are coming out much cleaner than the old agitator machine I replaced it with and it is not eating holes in my clothes!
Consumer Reports rated this machine highly and lists LG as needing fewer repairs than their competitors. I love the different features, especially the steam cycle which got thick mechanical grease out of white clothing! I really didn't think that would come out. The whites are much whiter than they were before.
I was really reluctant to go to a front loader but I really do love it. I'm a little worried about future repair work that may be needed on these newer, high efficiency machines but I'll just have to wait and see. That being said the craftsmanship is good, it was not cheaply made. No problem with foul odors getting trapped in the washer either. I really spent a long time deciding on a machine and am very picky but I really don't have anything bad to say about it so far.
October 16, 2013
Rated 3.0 out of 5.0 by judahmom One major problem
The picture below explains it all. It is very frustrating. I called LG, and their suggestion was to have an appliance repair company come out to look at it. I don't see how that is something that can be fixed. To me, this is a manufacturer problem. The rubber gasket is way too big and catches small pieces of clothing, like small socks. They end up soaking wet, not clean and have to be rewashed. I tried loading all the small items first, then put all the other laundry on top, hoping it would fix the problem. Unfortunately, it didn't work and 2 socks still ended up trapped. I never had this happen w/ my previous front loading washer. It's extremely frustrating to spend $1,000 and have this issue. I haven't had a problem with anything else so far.
February 7, 2014
Rated 5.0 out of 5.0 by Nvjen A tip or two
This is our first front loader, and we have done plenty of research before committing. The fact that the door and seal must be wiped dry is necessary for all front loaders we checked out. So I keep a flour sack style towel hung on a small adhesive hook on the side of the washer to wipe it down after I use it. This is not unlike clearing the lint from the dryer, no big deal. Definitely use the magnet which keeps the door open just enough for the air flow.
The spin is impressive, and there is just a short vibration when it ramps up and slows down. The washer is not on concrete, so maybe that would make it quieter. Overall the washer is much, much quieter than the top loader we had. I like that you can do quicker washes if you want, but the extended wash options are awesome. Huge drum for huge loads!
Also, should you stack the washer and dryer, keep in mind your height may require a step stool. I am 5'6" and I noted that a couple inches shorter might make it difficult to reach all the way in the back of the dryer. You will need a step stool to fill the steam reservoir for the dryer.
I can't rate the washer in some areas yet as we have had it just a couple days. I admit I am still fascinated by the wash process.
Otherwise the rest of the reviews pretty much cover it. I am more than pleased so far, and it that changes I will update this review.
November 26, 2012
Rated 4.0 out of 5.0 by Beard5 Great Washer, Developed leak after 13 months Of heavy use.
This is a very good washer but I recommend the extended service plan. This one started leaking at 13 months. Not every time but when it does leak it dumps large amounts of soapy of water on the floor. The issue seems to be the flexiable drain line which develops holes over time. Google "LG Washer Leaking" and you will see many people with this issue and even a video of the repair on You Tube. The good news is the part can be replaced and only cost about 15 dollars but it is not easy to get access to. Overall we are happy with the washer and still recommend it.
October 20, 2013
Rated 5.0 out of 5.0 by mrgeek Well-designed washer
The LG WM3470HWA washer is a thoughtfully designed machine. It is loaded with features, but they are relatively easy to use. The machine looks great (for a washer). It would look even better in the metallic gray color, but we opted for white to save $100 (and the machine is hidden in a cabinet anyway). This is certainly not an inexpensive machine, but we feel we are getting what we paid for. We are especially pleased with how quiet the high-speed spin cycle is. One word of advice: the turbo wash really bangs the plumbing. Put water hammer arresters on the hot and cold lines to eliminate that problem.
February 13, 2013
Rated 1.0 out of 5.0 by madwasher Leaky Mess
Purchased this washer in July and has never worked right. One out of every three or four washes there is a mysterious leak from the bottom of machine. It also does not drain properly, whether it leaks that load or not. I have to re-rinse & spin 60% of the loads. LG is no help, they keep sending out the repairman. He is trying but with no avail to fix it. This will be his fifth visit. I think they are trying to string us along until warrantee runs out. This machine was a total waste of money!
April 8, 2014
Rated 5.0 out of 5.0 by LarsBogart I'm extremely happy with this washer
I bought this washer a few days ago. I absolutely LOVE it. It's quiet (except for some vibration and "jet engine" noises when the spin cycle is getting revved up, which is a common issue with ALL front loaders which spin 1200 RPM or faster) when washing and rinsing - I can literally hardly hear it at all, and it's right outside my bedroom door in the hallway.
I did a TON of research and settled on this washer as the best compromise of price (in my case around $800 - more on that later), capacity, features, and "Brand Reliability." LG scores well with reliability, although there are some horror stories about some of their top-load washers (see the videos on the #1 ranked video web site - search "LG washer exploding".) Samsung and LG are about head-to-head in reliability and features, although in technology, Samsung might be a bit ahead - they have a washer now with an 8" touch screen which handles all functions and is wi-fi enabled. But it's also about $300-$500 more expensive than this LG WM3470HWA washer.
This is one of the top-rated models according to a well-known consumer testing agency, as well as on this Home depot website. It also scores well on other websites which sell a lot of appliances - you can search for the results yourself.
The washing experience is great. Tons of options when it comes to choosing what cycles to use for which clothes. The 4.0 cubic feet rating means it can wash a LOT of clothes in one load. It has the TurboWash feature which can get a load finished in about 25 minutes, if the soil level is not too bad and you are in a hurry. The 1200 RPM spin speed means many clothes come out virtually DRY. Polyester polo shirts? Practically dry. I washed a thin blanket and it went straight from the washer right onto my bed - just slightly damp.
You want to be cautious if you have this on a second-level-or-higher wooden floor, as the spin cycle can get noisy for people below. There are rubber "vibration reduction feet" you can buy on this website and others if you need them. On a lower-level concrete floor, you'll be fine.
One other common issue with this washer seems to be "water hammer" problems. With older plumbing, or higher water pressure than normal, this washer might cause your pipes to "bang" or make noises when it fires its internal water jets during the wash cycle. This can be easily solved with $20 worth of "water hammer arrestors" which can be purchased at most hardware stores, and also here on the Home Depot website. I bought myself a pair of them, since my apartment complex is "older" and I just wanted to make sure this problem did not bother either myself or the neighbors. So far, I have heard NO pipe sounds with the arrestors installed. They go on at the back of the washer, between the water hose and the washer. You can do a web search and find all this information.
I did buy a 5-yr extended warranty to cover myself in case of problems, but the warranty offered by Home Depot was very inexpensive. The motor is warrantied by LG for 10 years, the stainless steel tub for lifetime, and all else for 1 year.
I was tempted to only give this washer 4 stars because of the potential for water hammer noise and the fact that it might not be perfect for laundry rooms on the second floor or above which have wooden floors. But as far as performance and how much I love it, 5 stars for sure and I could not shortchange it !!!
One other possibly helpful note: If you order this online and pay with PayPal, the Home Depot ordering system MIGHT have a glitch. It did with mine. I had to call in and place the order with an agent, and pay with another payment method on the phone, in order to get the order to go through. Big plus for me, however: because Home Depot's system messed up my order and I missed my desired delivery date, they gave me a decent discount on my order. This was above the call of normal customer service, and I am thankful to them for their cooperation and understanding. They earned my respect and my future business with one intelligent customer service decision. Kudos !!
May 11, 2013