Rated 4.5 out of 5 by 805
Rated 1.0 out of 5.0 by Dissatisfied Worst Washer in the history of washing machines
I have yet to figure out why this is called a True balance. It restarts itself repeatedly any time it is off balance (which is constant). Ever since I've owned it, it takes me an entire day to wash one load. Not kidding. We've had an LG tech come out to "update the software" and it did absolutely nothing. When Home Depot delivered it, they leveled it. We continue to check that it's level. It sits perfectly level yet every single load we wash (no matter how small) always makes it unbalanced. In the 2 years that we've owned it, our water and electric bills have been through the roof because of the insane wash time. This washer is a complete waste of money and a joke of a washing machine. Buyer beware.
March 22, 2016
Rated 1.0 out of 5.0 by Trifollower Infamous UE error
LG blamed my floor, the clothes, me. Can't use tub clean since it throws the UE imbalance code. Wastes water trying to rebalance. Can't run an empty spin cycle test because it can't get above 300rpm. Takes hours to wash clothes due to trying to rebalance during rinse and spin cycles.
There is a service bulletin for this issue to upgrade the software or replace the main board. Plus additional steps in the bulletin to fix this issue. LG know there is an issue but you're hosed if you are out of warranty. First and last LG product I will own.
Oh industry trick manufactures change model numbers so reviews get refreshed. This issue covered at least 4-5 models per the service bulletin.
July 12, 2016
Rated 2.0 out of 5.0 by MaryP LG WT4870CW - LESS than 3 YEARS OLD Problems
I thought this was the best machine ever, and then first it was UE problems (Uneven), nothing was uneven, just the washers computer mind, I worked through that issue and it worked about a month or two and now its OE (drainage issues) hose are not clogged etc, because eventually it drains while its off, once again just the computer mind of the machine is wacky. I am SO disappointed with this machine, I will never buy another LG product, I expect washers to last a little longer than this. DON'T buy Smart Washers they are not very smart! BEWARE of these washers.
June 13, 2016
Rated 1.0 out of 5.0 by teed off in NJ 2015 LG top load washer review
had 3 machines in 49 years - with agitators - ALL GE's - never an issue (besides getting loud after 20 yrs or so). Purchased the LG top loader in 2015, we have yet to have a clean load of laundry. Same household, less people (empty nest). Was fooled by the "noise reduction", although it plays a song before and after the hour and a half session.
I did a test with a lint filled towel folded in a square, came out in same shape, llnt included.
Now after going to laundromat for blankets, etc., i remember how real machines and clean laundry used to be.
BTW, not just complaining - will find out about possible repairs, maybe i have a dud.
April 3, 2016
Rated 1.0 out of 5.0 by TedNH Terrible- works <10% of the time....LG=Errors
Had this for over a year--have tried everything possible to make it work...small loads, big loads, low speed spin, high..9/10 get an UE error...it takes hours to work. DO NOT WASTE YOUR TIME. Other LG, front loader, also have at home is great. This one, though, WT4870CW is a code for disaster.
June 11, 2016
Rated 3.0 out of 5.0 by mikejc good features, hard to keep balanced
Like a lot of the features except for the many, many times it gets out of balance. I follow all their recommendations and it still gets out of balance way too often.
The manual and the site give different directions on best way to balance the machine. Not helpful.
June 6, 2016
Rated 1.0 out of 5.0 by TimmyZ worst appliance I've ever purchased
learn to love your error codes because you'll see them a LOT! UE, OE?, FE?????
Large capacity washer that you can only was a few garments at a time so ours is running pretty much all day long. You can put two dishrags in there and you'll get an unbalanced load. Horrible
April 27, 2016
Rated 1.0 out of 5.0 by Irritated Customer Avoid at all costs
This is definitely NOT an efficient washing machine and I'm frustrated every time laundry needs washed. It errors out every single load. I load the washer according to the manual and have followed the troubleshooting information provided to address the errors. Out of desperation I contacted the home improvement store (still under warranty). The repairman ran diagnostics on the machine and said it's "working according to the manufacturer's specifications" and was informed there was noting that could be done.
It is very annoying that it takes an entire afternoon (several hours) to just get a load to finish...only to then carry the very heavy load in 2 separate laundry baskets to hang the clothes on the clothesline. The load I hung up today was dripping wet because the washer doesn't effectively spin out the excess water. If I could assign a negative score to this washer I would.
April 18, 2016