Rated 4.5 out of 5Â by 36
Rated 5 out of 5Â by WallyD Great stove with great features.
Got the stove about 6 weeks ago and loved it from the start. The interior is bright in color and easy to see that is clean. We love the convection oven which is new to us. Cooks fast and evenly. The stove alarm is a nice sound compared to a typical buzzing noise. I'm convinced we made the right decision and hope it last longer than our last Kenmore did.
April 28, 2014
Rated 5 out of 5Â by Brenda Love the range! A few bumps in the road in getting everything set up, however
First of all, the delivery and setup of the range was excellent. Very professional and thorough.
PERFORMANCE: So far, I love the digital controls, the dual element burners, warming drawer and warming burner and the hidden oven element. As with any new appliance, there are a few adjustments: that beautiful blue/purple oven seems to take a long time to preheat, although it is nice to see the progress on the digital display. The burners cook hotter than my old stove, although they too seem to take longer to heat initially.
If you have never had a glass cooktop, take note -- I have had to get a few new pots and pans since my Revere copper pans were not all flat bottoms - although they appeared to be. The large pot I use to cook spaghetti started shaking violently as the water got to the boiling point. (I am told there is such an animal as an induction plate which you can use between the glass top and the pot but have not tried that.) Just check your pans as they show in the instructions.
If I had it to do it again, I would get the upgrade to the dual-burner element (for griddles) and the fast boil element. However, for the price, this does everything I need plus some!
CUSTOMER SERIVCE: In-store service was good. Shipping and delivery great -- knew exactly when to expect them. Installation was very professional and thorough.
When I called the number provided by the installation professional ...it went to LG, not Home Depot. so the information below relates more to the LG customer service.
(1) The installation was in the late afternoon, so the available light was poor. The next day when the kitchen was fully sunlit, I noticed two small dents in the oven door. I called the number provided (went directly to LG). They offered to have someone replace the door (my choice) or provide me with a $250 credit for the damage. They called within 5 days as they promised and provided the name of a local repair person who is supposed to call me within 48 hours. I have no reason to believe that won't happen. They were very responsive, although 5 days to find a repairman puzzled me. Apparently Home Depot does not get involved in that aspect.
They did have to call back once more to get the serial number. I had registered the appliance the week before and was surprised that they did not have that information already at their disposal.
(2) I went online and registered the products within 48 hour of receiving them. During the second registration, I noticed that the calendar pull down box used to insert purchase date was set up differently than I was used to...I then realized I had entered the wrong year on the first registration! My fault, but hoping that CS could help. They said they have no way to change or delete the registration. I will have to go online and register the appliance again and then just ignore any communication about the "faulty" registration. Although I fully admit the error was my fault, it is hard to believe they do not have to ensure that the information is fully correct since my warranty will depend on those dates.
ALL IN ALL... I am enjoying my LG appliances and would recommend them. Customer service is good, although not quite 5 stars for the above reasons.
August 11, 2014
Rated 1 out of 5Â by Elise DIed after two weeks
I bought this for a recent kitchen remodel. It was great from the start, and loved all its features. It cooked, baked and broiled well, it looks nice, etc. One night after about two weeks, however, I noticed that the two burners were not reaching high heat, and the oven was not pre-heating past 150 degrees. I turned off the oven so that I could restart the pre-heating, which turned everything on the range off, including the digital time display. Touching buttons resulted in nothing - it was completely dead. I am waiting for LG maintenance to come out and diagnose the problem, but whatever it may be, I cannot be happy about a range that up and dies after only two weeks.
October 14, 2014
Rated 1 out of 5 Worked for 1 year exactly
We were happy to get this high-end appearing machine, but after one year, the oven does no longer work. We hardly bake, but when we do, we want it to work.
Calling tech support did not help as there is something wrong with the unit.
We also noticed when we got the unit installed, that the bottom drawer is crooked, but yet it is not damaged, so it came from the factory this way.
The burners are also weird, the are totally hot or not, so many of our pans are burnt at the bottom. There is not medium or low heat, it is full hot or off. This is how these things work and I guess they save money or large resistors and parts to graduate the heat. They just put a timer on/off. Water take forever to boil and when it does it explodes all over the top of the stove. It certainly takes more than a year to get used to it.
Glass top? The minute there is something and it get hot, whatever is on will permanently leave a stain on the glass, even if we clean it daily.
Oven color is nice. Buttons are hard to press and register. Not smart when you have other pots boiling that you have to reach over.
Go for a lesser model with less features and the gradual heat burners would be my next range.
October 9, 2014
Rated 5 out of 5Â by Chuck LG 6.3 cu ft. is a very large oven
This unit is excellent - if there were one element that I would change would be the burner arrangement. The warmer burner seems to be lost as a function - I would have rather seen a longer center burner that you could utitlize a square pan for eggs and bacon much like the gas ranges now have.
September 16, 2014