Rated 1.0 out of 5 by 4
Rated 1.0 out of 5.0 by Betts Terrible Countertop do not buy!
We purchased our HiMac solid surfaced on 3/2016 from Home Depot within a month it showed surface scratches all over and looks terrible not worth the $2800 we paid. LG warranty denied said doesn't cover scratches! Tried buffing out as LG states on their website and that left ugly marks discoloration. Can't get any resolution. Home Depot and Lowes should quit carrying their product. I'm furious!
August 19, 2016
Rated 1.0 out of 5.0 by Kevin Low quality, High price
Product advertised to be non porous so stains don't penetrate. Within a short time after purchase, ordinary tap water stained our countertops permanently. We made a warranty claim. LG reluctantly sent a repair man out to look. He tried getting the tap water stains off with acetone and denatured alcohol with no success. He concluded the entire top would need to be sanded and buffed $400-$500. LG denied our warranty claim saying we didn't maintain the top according to their guidelines. Their guidelines say it can be wiped clean with ordinary household cleaners like "Mr. Clean". LG doesn't stand by their product.
August 29, 2013
Rated 1.0 out of 5.0 by HiMacsHater Hi-Macs from LG Hausys
Do not purchase Hi-Macs for your home. We have been disappointed in it from day one. It scratches very easily. We have been very careful not to sit any thing on it and to not slide anything across it and it still looks terrible. I know I can have a professional come out and sand it down. It just does not seem worth the effort knowing that it will be scratched up from normal everyday use within a few weeks. So disappointing. I wish I had known this before I made the mistake of purchasing Hi-Macs from LG Hausys
December 30, 2015
Rated 1.0 out of 5.0 by Gunth LG doesn't honor Warranty
Ordered an LG Solid Surface Countertop for new home in 2007. In the first year countertop cracked. Because it was during the housing bubble, the contractor that installed it went out of business. We were finishing our basement and we found that LG Warranties their countertops. We sent in to have our countertop either repaired or replaced. LG sent out a technician. Technician stated it was because of heat that it cracked. I sent in pictures that it was over a Dishwasher. They asked if there was a heat support. I pulled out the dishwasher and told them there was. They still denied the warranty. I would strongly recommend you don't purchase an LG Solid Surface Countertop.
August 12, 2014