Rated 3.0 out of 5 by 8
Rated 1.0 out of 5.0 by LoveToGarden So dissapointed
We had trouble attaching our hose to the outlet on the reel. It would only catch a couple of threads, resulting in heavy leaking. Putting in two washers fixed the leaking. The second day, the reel fell off of the arm. Actually, it shot off of the arm with such force that it bent the reel. We reassembled it and again, two days later it fell off of the arm. We haven't attempted to wrestle it back together again, because we don't see that it won't continue to do the same thing again and again. We think the idea is great, and the few times we were able to use it, it was really nice that it swiveled wherever we wanted to go, and we also appreciated that we could wind up the hose up without having to bend over. (We are elderly.) But the design appears to need work. It cost a lot of money and is not usable, and we can't with good conscience recommend it.
July 6, 2016
Rated 4.0 out of 5.0 by WateryouCrazy 2nd Time a Charm?
After a poorly-packaged and broken first delivery, the replacement I ordered appears good. Where the first hose reel was delivered in only its ripped-open store package (big cutout window so that you (and the mailman) can see the product), this time the Hose Reel was delivered double-boxed - the store box inside a bigger shipment box. This time the store package remained stapled shut and the hose reel remained undamaged.
The first go around weakened my confidence in the commitment to quality, but otherwise things appear good. I won't know how water-tight the swivel connection is for a while, but right now it looks good and works perfectly. The design, should it not break, is exactly what I need.
November 20, 2014
Rated 2.0 out of 5.0 by TurningLeafMaintenance Not up to the task, catastrophic failure first day.
I installed this over the weekend and it broke on Monday.
The istallation was made onto the side of my maintenance trailer, and the first time I hit a bump the entire reel broke off where the pipe meets the square tubing of the base. If the materials were stronger this would not have happened. Granted I was using on a moving vehicle, but what happens if you mount it in your garden and you go to pull 200 foot of hose off of it. I don't think it would stand up to the abuse. Too bad, I really liked the swivel, but if it can't survive even 1 day?...
June 11, 2012
Rated 1.0 out of 5.0 by Upset missing piece
the box showed up with nothing more than a single piece of packaging tape which didn't hold the box together. The box had holes in it and was completely open on one side. Needless to say there was a crucial piece missing. UPS picked it back up a week later and I haven't heard anything since. Worst online purchase ever!
July 22, 2014
Rated 2.0 out of 5.0 by Marshland Needs improvement
Dislike that you need to put this in concrete. Would be better if a longer post could be driven into the ground. Without concrete, the post is not stable. Water seemed to leak from the fittings inside the exposed post. When I removed it from the ground, the hole was saturated with water and it had not rained for days. It leaked.
July 30, 2013
Rated 5.0 out of 5.0 by Monkushead Great over all performance and quality
Hose reel was easy to assemble. I am very pleased with the quality of construction and ease of use. The swivle and lock feature, plus the mounting feature, is what sets it apart from other products.
August 14, 2012
Rated 4.0 out of 5.0 by Nurselee Average
No step by step installation instructions, you have to guess what goes where.
August 6, 2013
Rated 5.0 out of 5.0 by Donna Excellent
Easy to assemble, easy to install, great to use. Does everything you always wanted a hose reel to do. Now everyone in my neighborhood wants one!
May 19, 2012