Rated 3.9 out of 5 by 18
Rated 2.0 out of 5.0 by HappyShopper Lockstate has the worst customer service
The remote control wasn't working and I called Lockstate's customer service to ask to send a new remote, The rep didn't believe my handyman who talked to him on the phone and made him redo all the steps to prove that the remote wasn't working indeed. He then requested the receipt to be sent to him, which I did but without reading my email completely claimed that he couldn't accept that receipt.
Anyway, 4 days later the remote wasn't sent to me and I followed up with an e-mail requesting status, but got no response yet.
I wouldn't recommend the product based on their customer dis(service)
August 19, 2015
Rated 5.0 out of 5.0 by RedBo I could not survive without this lock
I am a paraplegic confined to a wheelchair and this lock has been a life saver for me. I have a Nurse 3 times a week and a CNA in the am and pm it has made my life easy, no more key's to lose. The quality is excellent and there was no trouble with the instulation, my handyman had it in in 10min, even I could put it in, I can be in bed and use the remote to lock/un lock the door, get the extra remote's. Has held up to the weather here in South West Florida, with our famous downpoors. I have already told friends and family and the Nurse's that it would be great with children.
March 29, 2014
Rated 5.0 out of 5.0 by Rowdy Originally very skeptical about this purchase, but it is more than worth it.
I was very nervous about this because the manufacturer is not 1 of the more commonly known but couldn't be happier with it now. The remote is such a plus and really makes it easy to answer the door.
There were a few cons but they were easily overcome with planning. The first was there are no matching handles or knobs available. So I had to compare the colors online to match another manufacturer. I used Kwikset with Smartkey for the handle which allowed me to immidiately re-key the handle to the deadbolt keyway. Terrific feature by Kwikset.
The instructions should be reworked. They are very small first of all, but also not very easy matching the illustrations with the list of instructions. A little patience needed but once it's done it really is great.
Just remember to have AA batteries, cost me a late-night trip to the corner store.
October 14, 2012
Rated 4.0 out of 5.0 by me1234567 like it
Good lock. Was very easy to install. User friendly
October 15, 2013
Rated 5.0 out of 5.0 by Charles Very convenient for the elderly (and everyone else)
I bought this lock for my aging parent. She can now unlock the door from the next room without having to climb into her wheel chair when company arrives. She thinks this is wonderful! The fob looks and works like the remote I have for my car.
The Silver is very nice- so nice I bought one for my house! Now my kids use codes (no more lost keys!). Installation was fast and instructions were easy to follow. I like how I can give a 1 time code to my neighbor in case of emergency when we are away. We love this lock!
June 6, 2012
Rated 5.0 out of 5.0 by rocky Great product !
Purchased this deadbolt for my mother whom, due to arthritic problems, had trouble going up and down the stairs to lock and unlock her door. This lock gave her, her independence back. She is able to lock and unlock her door herself. Would recommend and buy this product again. Great product.
October 7, 2014
Rated 4.0 out of 5.0 by Barb Liberation from fumbling for a key!
Product does just what it is supposed to do. My only disappointment is that the remote only works from 5-6 feet away, not what they promised. Even tried changing the battery in the remote thinking maybe it had been on the shelf for a while. But the distance doesn't change.
May 20, 2014
Rated 4.0 out of 5.0 by Winranger Great Lock. Limited operational life.
Got this lock for my disabled brother. The remote works a full 30ft line of site. Care takers have the code to get in. This lock worked flawlessly for 8 months then suddenly failed. We can still use the key but that defeats the purpose of this lock. I will get another one to replace it. Hope it last longer. It is the only remote operated lock I could find. The others need WiFi and a subscription and a monthly fee. This is a wonderful lock and met all our needs in this special situation.
January 20, 2014