Rated 4.1 out of 5 by 120
Rated 1.0 out of 5.0 by Shack Don't buy a ladder with gas cylinders!
In a previous residence I had an attic ladder with springs for over 15 years with no issues. I didn't bother to think about the difference between a gas cylinder and a spring when I purchased this ladder about a year ago. The cylinder failed and when I attempted to purchase a replacement cylinder I was quoted a price of over $50. I am replacing the whole ladder with one with springs.
July 18, 2016
Rated 3.0 out of 5.0 by ProjectPaul Overstated
Did not live up to the advertising
Not very sturdy considering the rating
July 19, 2016
Rated 3.0 out of 5.0 by Ben Good
Overall, we'll built BUT: 1- this model is supposed to be insulated, it's got a couple of cheap pieces of Styrofoam that fell off during install; 2- there is no seal between the hatch and the edge; 3- the ladder is actually longer than stated and needed to be cut for proper 'unfolding', really watch that measurement from where it's going to be mounted to the floor.
March 15, 2016
Rated 2.0 out of 5.0 by rjv156 Poor Warranty, broke after 1 1/2 years
I purchased these stairs to replace a set of old wooden ones. The install went fine with no problems. We use these stairs twice a year, once to take down the holiday decorations and the other time to put them away. Today I saw that the stairs came down by themselves. I took a look at it and it appears that the gas cylinders failed. The warranty on the stairs is 90 days from shipment. Which means the warranty was over probably even before I purchased the stairs. The manufacture date on my stairs is July 2011. Now it will cost me $60 for two new gas cylinders, I have no idea what shipping will be. I would not purchase these stairs again and would consider not purchasing anything from this company because of the poor warranty.
August 11, 2013
Rated 5.0 out of 5.0 by Denny Wish I would have installed it years ago!!!
This is a nice sturdy, smooth operating ladder without the weight and creaks and cracks of a wood ladder. I am so happy to have this ladder installed, after 14 years of lifting myself off the top of my 6’ stepladder like a gymnist on the parallel bars. I wish I would have done this years ago! I’ve climbed my share of wood attic ladders in the past, and I feel safer on this aluminum ladder than I ever did on any of the wood ones, easier operating too with the gas cylinders vs springs. Treat yourself to this ladder!
December 11, 2012
Rated 5.0 out of 5.0 by WS1877 This product works great for our needs
This product replaces a heavy ladder that my wife could not handle, we both enjoy the Louisville Ladder. It was an easy and quick install, no problems, and is very easy to use. We have already recommended this ladder to friends and relatives. We attached the yellow string so my wife could reach the ladder, and replace the white string with a removable handle for opening the ladder.
December 24, 2013
Rated 5.0 out of 5.0 by Bruce Well constructed, great value
This item had an excellent pricing for a quality item. Only issue I had was one of the gas slides was disconnected when the box was opened. I was able to depress and reconnect, not easy. Once installed it works great. Many neighbors have asked about this product but appears to now be unavailable, especially for the price I paid.
October 2, 2012
Rated 4.0 out of 5.0 by JayCS Great Ladder Bad Instructions
Good thing I was able to engineer the instillation w/o much help from the instructions. Never did find out where the shim I was to use later should have been used. Got to love it when you get extra parts for other projects.
PS. Installed it all by myself.
November 6, 2012