Rated 3.5 out of 5 by 8
Rated 4.0 out of 5.0 by TheInstallersWife Love It..But
The finished product looks great but the installation tested my husband (who does has the skill set of "Mike Holmes").. At times the instructions or the reason for doing something in that particular order weren't clear.
There are 2 things that bother me about this shower. First the pan doesn't have much, if any, slope on it so the water drains away slowly and 2nd some water collects in the slot between the outside of the glass and the outer edge of the pan lip. I can see this becoming a cleaning problem.
We would recommend this product but only to those who are highly talented or if a professional was going to do the install.
May 14, 2014
Rated 4.0 out of 5.0 by fitzb Better than I expected
After reading the previous reviews I was concerned buying the unit but it was the right size for our basement bathroom.
It's important to level the base and even when level, it drains slowly. But for us it's not a frequently used shower, so no issues.
Installation wasn't an issue but the instructions in english are poorly written. I would say they are correct and I was able to figure them out after reading each topic several times. They could be written more clearly. They are obviously translated from another language.
All in all the unit is solid, looks nice and is functional.
December 26, 2012
Rated 4.0 out of 5.0 by Rascally 3 yrs now
Bought it in Dec 2010. Bottom hinge is now leaking oil. Called customer service. The tech guy was very professional and helpful, will send me a hinge free of charge as the shower has a 10yr warranty. Only complaint would be that the door needs to be adjusted every few months since the glass it very heavy (thick; which is good) because I get a gap at the bottom then again it might be because of the hinge.
Also, don't hang clothes to dry on the curved cross bar at the top, your chrome will start to bubble after 3 yrs.
September 19, 2013
Rated 4.0 out of 5.0 by CMMLE Nice, but requires extra studding in walls
We like the shower, but were caught off guard by the recommendation to reinforce the wall studs (this information we found after we opened the package and read the instructions). We just finished and now trust that the really heavy glass walls will be well supported. (We decided not to put the mortar under the shower base, as the instructions suggest. And we left the stryofoam in the base.) This shower is REALLY heavy.
January 6, 2014
Rated 5.0 out of 5.0 by PrairieGuy Quality & Service
I installed one 5 years ago and the entire family loved it - so decided to install another when I did a reno upstairs. Again, it was easy to install and performs wonderfully. The kit was missing a part - when I called MAAX they were very courteous and shipped a replacement part immediately.
I highly recommend the shower for quality, appearance and ease of installation - and MAAX for superb service.
March 6, 2013
Rated 4.0 out of 5.0 by brianinport MAAX Urbano shower
We've just completed the installation of the shower. The product seems to do the job well, not much in the way of water escaping where it shouldn't. The installation however was a bit challenging - the installation manual is a good example of how NOT to write an installation guide. Challenge #1 was with the shower base, which the manual showed being installed using mortar. However the shower base comes with a polystyrene block installed under the base. Should the block be removed? Was it just there for shipping? Or is it an integral part of the design? A search of various websites gave conflicting answers (so we're not the first to face this question). Calling the MAAX 1-800 line was disappointing - no answer after many minutes wait. Challenge#2 was installing the glass protectors that fit into the base clamps, and ensuring the glass is tight against the side wall, but moving the glass to the side caused the protectors to move away from the base clamps. Took several attempts to get it roughly right (and that glass is HEAVY).
November 14, 2013
Rated 2.0 out of 5.0 by mills Parts / Instructions
The parts are not numbered on the packaging which makes it very difficult to match up the items in the instruction booklet. When I could not find a part, I called the toll free number for assistance and was told that the part was not really necessary. However, when we finished putting the shower together the door would not close because of the missing part. ... this was extremely frustrating.
July 19, 2011
Rated 1.0 out of 5.0 by maxxs the base too flat
The base too flat, after shower water not going down the drain. Any suggestions how to fix it
September 28, 2012