Rated 2.9 out of 5 by 8
Rated 1.0 out of 5.0 by Fustrated Nothing but problems!!!
This water heater has been a nightmare. We have followed all instructions and it will not ignite. Changed pressure regulators, got a dedicated tank for water heater, and it keeps giving an E2 code. checked trouble shooting guide and it was no help. I can't even find a plumber to come and look at it in North Dakota! Not sure what to do next. We have been messing with this thing for 2 weeks and have had no hot water. I need a phone number of someone to help. I give up. I will have to return it I guess!
March 3, 2015
Rated 1.0 out of 5.0 by SLF Good at first but didn't last
Product worked good for a short period of time then stopped working. Called the company and emailed them several times but they have the worst customer service ever. Made promises they did not keep. Was told there is only 1 person to handle all the calls and emails. Finally, Home Depot came through and just replaced the product. That was a relief since we went over 2 weeks without hot water! Do not buy this product.
March 16, 2016
Rated 4.0 out of 5.0 by Danny Works good
installed unit about 30 days ago At first had E2 reading and found out fast its cause I had the temperature to low raised it up and works great now
October 23, 2015
Rated 2.0 out of 5.0 by Cheeto Bad experience
We will be returning this water heater because it almost always give an error code of E2. There is no air in the lines and the gas pressure is good. The heater comes on and starts to work, then E2 comes on. Now, we can turn the hot water off, then back on again & it works fine. After spending almost $300 for a service man to put regulators on, it still give an error code of E2. Maybe we got the only bad one in the bunch, I don't know. Customer service offered to replace it, but we are changing brands.
January 20, 2015
Rated 5.0 out of 5.0 by zeke Simple install and great service!
I installed this heater in a camper last year. The owner failed to drain before winter. He called to let me know it was leaking last week. I guess the hard freeze caused the problem. I was able to replace a 49 cent O-ring in the flow sensor in less than an hour. Most human errors cost a lot more than that!
April 14, 2015
Rated 1.0 out of 5.0 by AdvancetecServicesLLC Failed in less than 30 days
Unfortunately I am having to return this product on the 28th day I started getting error code E2 and tried everything the manufacturer rep told me to try...very disappointed since I have wasted an additional 150.00 just to run new venting and additional pressure valves etc. Wish the manufacturer would at least comp that
February 2, 2015
Rated 4.0 out of 5.0 by GentleBen1 waterheater
the water heater was easy to install, the use I have for it is in my barn. I love that it is not running all the time wasting energy. an space.
September 24, 2014
Rated 5.0 out of 5.0 by Holly Great purchase!
This water heater does everything we wanted and more. Really like the limitless hot water provided by the unit. We are looking forward to a reduction in our energy bill due to the fact that the tank less heater does not reheat the water multiple times per day.
July 22, 2014