Rated 3.1 out of 5 by 46
Rated 5.0 out of 5.0 by Suz Wonderful product and crazy good service
After 13 years of hard use our Aberdeen faucet developed a leak which plumbers said could not be repaired. Have always loved the elegant look of this faucet so I was sad to think I'd have to find a replacement.
We tried Moen's lifetime warranty, thinking we'd have to go through all kinds of hoops. But Moen really does stand behind their promise of lifetime!
We called the support line, explained our situation and for a minimal shipping and handling fee received a whole new faucet kit in 2 days!!!!
I will forever be a lifetime Moen user.
January 15, 2016
Rated 5.0 out of 5.0 by PoppyJam Moen and this faucet rock
I had this faucet installed for about 7 years when the handle loosened and it became stiff to adjust the water. This is a life time warranty faucet, so I called Moen and they sent out replacement parts, plus tools so you don't have to go out and buy a basin wrench. All free. The instructions were pictures and were abysmal, but I called Moen back and they helped me over the phone. The stiffness was it needed a new cartridge (also sent by Moen.)
Bottom line is this is a beautiful faucet. I love the pull-down spray, the high arch to get pots under, and Moen backs up their products and has friendly, capable people working their customer service line.
October 21, 2013
Rated 1.0 out of 5.0 by Randy Lots of problems
We built a home with Moen Aberdeen fixtures throughout the home. 2 Kitchen, 4 Shower, 3 Tub, 6 Bathroom sink.
I have had minor problems with the Bathroom Sink fixtures, buth nothing I couldn't fix. I'm ok with them.
However, the Kitchen fixtures are not good at all. Low flow has developed, the end of one came off and is lost, they come loose and fall apart, the single handle unit twists around, the double handle units twist around. I like the pullout feature, but the quality is really poor. In two new homes built the last 15 years, these are easily the worst faucets I've used from a quality standpoint.
I do like how they look, and I like the pullout spout.
July 30, 2010
Rated 2.0 out of 5.0 by JinTX Love it, but not built to last
After using this faucet for 5 years, there are several issues that I am having to address. The sprayer wand is worn out and leaks around the buttons, and it doesn't fully retract back into the spout anymore because the housing has physically slipped. Additionally, the little plastic piece in the valve that many of the other reviewers have complained about has also broken on me, rendering it useless until a replacement arrives. I'm going to go ahead and keep this faucet because I can purchase the repair parts for less money than a whole new faucet, but if I had it to do over again, I would find a model that is more durable.
June 20, 2011
Rated 2.0 out of 5.0 by restyle40 Leaks after 4 years
We built a new home 4 years ago, and this was one of my wife's favorite purchases. We recommended this to several friends. It was expensive, but we felt it was worth the cost. We were very disappointed when it started leaking a month ago. We got a replacement cartridge that didn't fix the problem. There is a small, plastic piece that is broken. We haven't been able to find the piece in our area. We thought this faucet would "last a lifetime" or 10 years minimum without problems. We have a small household, so I wouldn't recommend this for a household that has many people and high useage. Waiting to see if Moen can help us soon.
September 12, 2011
Rated 1.0 out of 5.0 by Scott1234 Terrible quality construction and parts
This is a beautiful looking faucet, and it works beautifully as well - for a while. I'm about to take it apart again to tighten up all the cheap plastic parts that seem to come lose every year (we've had it in for 5 years).
In those five years, we've also had the cartridge fail twice, and it started to drip. On both occasions, Moen sent one out under the warranty, but I'm sick of fixing this thing.
I can add that none of these problems are related to the installation; you don't touch any of the internals of the lever mechanism during installation. It is just poor engineering and/or poor quality manufacturing and materials.
February 13, 2011
Rated 2.0 out of 5.0 by Jimmie J Failed after 5 short years of minimal use.
Single handle no longer shuts water off completely. You have to wiggle it around until water eventually will shut off. Faucet is only 5 years old and used in a vacation home setting WITHOUT daily use. Guess the "buy it for life" did not apply to this faucet if it failed this fast.
It is a beautiful style but will be replaced with another brand. Love the look, but overall quality and reliability is what matters the most.
February 26, 2015
Rated 5.0 out of 5.0 by beautifulcoder Excellent product
I've owned this product for over five years and I'm super happy with it. After five years, it began to drip because of a leak. I contacted Moen and had the replacement cartridge shipped. It took a little while to replace the old and worn out pieces. I'm not a plumber nor consider myself much of a handyman. The instructions were clear and required simple tools to do the job. Overall, this is great product.
February 23, 2015