Rated 3.2 out of 5 by 55
Rated 1.0 out of 5.0 by Peter Many problems over the years
When we built our home in 2007 we upgraded to Moen throughout the house, with the Aberdeen in the kitchen. All faucets have been great, except the Aberdeen. It leaks, drips and the wand already broke once. At the time I was unaware that the faucet was under warranty, so I ordered a replacement wand for $70. This weekend I went into Home Depot yesterday to buy a new faucet, but the helpful clerk told me that Moen has a good warranty department and I should call them before I spend $400+ to buy another faucet.
So that's what I will do. I will call them Monday and update this review subsequently. Thank you Home Deport clerk for providing helpful advice rather than just selling a new faucet!
August 24, 2014
Rated 5.0 out of 5.0 by Bunco Lucky find
Our house is only 6 years old but within two months the faucet hose leaked and the faucet was loose. We thought this was a Moen, but we could not find any brand name on it or on any paperwork left with the house. We had a plumber check it over and he thought he could fix it but it turned out no, for the 150.00 repair visit. Luckily this was a match so the install went well for my husband, he did it in less than 30 minutes. This one has Moen stamped on two areas. All is working well and the warranty has been registered with Moen. We were hoping for a lifetime warranty on the original but could not prove the maker of the faucet. They say a Moen is for life so we spent more to get that coverage. Thank goodness for the internet so we could find the correct replacement that fits. We also checked a local supplier and saved over 150.00 at Home Depot for the same faucet.
January 7, 2015
Rated 5.0 out of 5.0 by BillP Works great so far
Bought this to replace an older (2006 vintage) version of the same model which had started to leak around the sprayer. This version appears to be more solid than the original, so hopefully it will last longer. The quality is good, but it is more expensive than I would have liked for a relatively standard kitchen faucet.
October 15, 2013
Rated 4.0 out of 5.0 by JLac Moen faucet
Like the way the faucet pull-down spout automatically retracts when released.
November 19, 2013
Rated 5.0 out of 5.0 by Suz Wonderful product and crazy good service
After 13 years of hard use our Aberdeen faucet developed a leak which plumbers said could not be repaired. Have always loved the elegant look of this faucet so I was sad to think I'd have to find a replacement.
We tried Moen's lifetime warranty, thinking we'd have to go through all kinds of hoops. But Moen really does stand behind their promise of lifetime!
We called the support line, explained our situation and for a minimal shipping and handling fee received a whole new faucet kit in 2 days!!!!
I will forever be a lifetime Moen user.
January 15, 2016
Rated 1.0 out of 5.0 by JimS Cheapy- leaky leaky
Poor design, quality and materials. Plastic components on the faucet handle have cracked and are causing leaks. Second time in 4 years with average use I had to replace insert cartridge and associated threaded plastic parts.Very difficult to determine and find correct replacement parts. Pull down nozzle head already hanging limp and does not retract correctly. Metal surface treatment corroding and chipping off. I really expected more than a nice looking faucet unit.
May 6, 2014
Rated 4.0 out of 5.0 by Darkstar Buy it for life motto
The faucet is as they say, very easy to install, easier than any faucet I have ever seen or installed in 20 years. The faucet itself works great, with the pause button you can get things done you normally have to stop to to do,
The part I ike best is their promise of "When you buy a Moen, you buy it for life!" which has turned out to be so true. I've had a couple parts go bad over time as expected, made one simple call, gave them the information needed, they sent out replacement parts right away. I'll only buy Moen faucets after this.
October 22, 2009
Rated 5.0 out of 5.0 by PoppyJam Moen and this faucet rock
I had this faucet installed for about 7 years when the handle loosened and it became stiff to adjust the water. This is a life time warranty faucet, so I called Moen and they sent out replacement parts, plus tools so you don't have to go out and buy a basin wrench. All free. The instructions were pictures and were abysmal, but I called Moen back and they helped me over the phone. The stiffness was it needed a new cartridge (also sent by Moen.)
Bottom line is this is a beautiful faucet. I love the pull-down spray, the high arch to get pots under, and Moen backs up their products and has friendly, capable people working their customer service line.
October 21, 2013