Rated 3.9 out of 5Â by 86
Rated 5 out of 5Â by Koni Best Customer Service
I can't tell you how refreshing it was to call Moen and get exceptional customer service. Our kitchen faucet is 14 years old and the lift for the handle broke and Moen gave us the option of parts or a small fee for a completely new faucet. That is why you have Moen throughout your entire house and it is worth it! The products are beautiful, durable, and you can't beat the warranty and the service.
June 23, 2014
Rated 5 out of 5Â by j.w. Moen Kitchen Faucet Replacement
I just wanted to let you know that I received the replacement kitchen faucet (Model # 7560C) less than two weeks ago, and that I had a professional plumber do the installation.
The installation and operation of the new faucet was, and continues to be problem-free.
Thank you very much. Your name represents high quality and outstanding customer service.
April 2, 2014
Rated 3 out of 5Â by metco Rusted out and no place to go
7 years ago building my house i chose all Moen products in my three baths and the kitchen. This kitchen faucet was not my better choice. Mounted on granite this faucet began to give trouble right away when i noticed that making the pull out hose retract didn't go real smooth. and about a year ago when the whole thing began to get a loose feel about it. The loose feel was caused by a ring under the head and on top of the granite was rusting out. this "washer" is now totally disintegrated and the head is loose and warbles. After 6 years it began breaking down. I expected more from a Moen! I am now in the hunt for a replacement.
December 1, 2013
Rated 5 out of 5Â by Massachusetts Amazing customer service!
I had a problem with a 6-year-old faucet from Moen. There was no question; they were going to support their product. My faucet was no longer being manufactured, so they immediately shipped out an upgraded model. Installation was painless and the faucet works great. I recently called about adding a feature and, again, customer service was extraordinary. If you want a faucet that works with great support if it develops a problem, buy Moen. They stand behind their products.
February 26, 2014
Rated 5 out of 5Â by Willie fantastic customer service
This is the 2nd time I have called Moen's customer service and both times were fantastic. Friendly, courtious help. Double checked my findings so the proper replacement part was sent. I will always purchase Moen products , please keep up the good work.
March 10, 2014