Rated 3.7 out of 5 by 114
Rated 3.0 out of 5.0 by Kensco69 Moen Extensa
The Moen Extensa faucet is an excellent product. I was doing fine with the assembly until Step 15 of 16. When I attached the spray wand to the Pullout Hose, water sprayed out of the base of the spray wand. I checked the Step 14 drawing and saw they showed an O-ring below the debris screen. There was no O-ring with the new faucet. I tried tightening the wand more; no change. I tried less torque; no change. Luckily the old faucet was a Moen Extensa Model 7560 also. I checked the old Pullout Hose, it didn't have an O-ring either, so maybe the O-ring isn't the problem. I used the old Extensa Pullout Hose and all the other new parts and the new Extensa works great. I plan to call Moen and find out whether that "missing" O-ring is my problem, or whether I'm doing something else wrong.
September 8, 2016
Rated 5.0 out of 5.0 by Poppa Looks good and works well.
The faucet moves freely through the complete range of movement. The water flow switches easily from stream to spray.
October 11, 2016
Rated 5.0 out of 5.0 by dubliner dude dubliner Moener
Amazing products, Most impressive world class Life time warranty support. The one and only unique support that I have ever seen anywhere in any industry in the world. Keep up the solid great work.
August 26, 2016
Rated 5.0 out of 5.0 by William High Quality Replacement
The assembly was complete with all items necessary for installation. The installation took approximately 1 hour including removal of the old Moen faucet. There are some improvements in this product which are obvious from the old product removed and includes a life time warranty.
July 27, 2016
Rated 3.0 out of 5.0 by MisterP Nice product, not worth the extra money
This product installs very easily. it's a "good" product, but not a great one. I used this MOEN faucet to replace an older model. This newer model is much more plastic than the previous, which was heavier and made from metal. I'll be interested in the longevity of this faucet. It works fine and looks nice, now.
For another comparison, I installed another lower-angled MOEN faucet, that didn't meet our expectations, (the angle was too low). I returned and and purchased this model. The first one cost $125. This one was well over $350, and it didn't see any difference, except for the angle.
As I said, I'm curious how this faucet will hold up.
May 3, 2016
Rated 5.0 out of 5.0 by jwh321 Excellent product and service
We bought this faucet in 2003. It has performed perfectly till last week when it developed a small leak in one of its hoses (after 13 years of use in my Italian wife's kitchen -- think heavy duty). I called Moen parts department and a replacement hose was on its way. The two-day service works. Unfortunately, when I went to install the hose, one of the copper supply tubes broke off from the main faucet. I carefully disassembled it to see if I could solder things back together but found that to be impossible. I called Moen back seeking another replacement part - and I was prepared to pay for it. I was told that the faucet had been improved and that original parts were no longer available. BUT, they quickly told me that a complete new IMPROVED faucet was on it way. Wow. Just WOW. The original lasted over 13 years. How long must they be thinking that the improved version will last? Well done, Moen. Thanks.
BTW, the young woman I talked to in the parts dept. was excellent -- give her a raise in salary, please.
September 2, 2016
Rated 2.0 out of 5.0 by Mark Two out of Three Leaked
Given that this is a very expensive faucet I was truly disappointed. I bought one from HD. It leaked like a sieve...not a slow leak. I bought a second. Same problem.
So I got on the phone with Moen and they sent me #3. That one worked.
They appear to be leaking from the internal plastic valve assembly. I believe it's leaking from the hand sprayer hose where it connects to an internal mixing tank. It's not something that can be taken apart and fixed.
I sense is it's a manufacturing defect. The fact that they switched to a cheaper from the old copper feed lines may have something to do with it.
There's also less pressure from the faucet...probably due to a flow restricter in the line.
April 22, 2016
Rated 1.0 out of 5.0 by MarkB Leaks like a sieve.
A couple people told me that manufacturers make versions specially for the big stores. They said the ones companies sell to plumbing supply companies are different i.e. better. I passed that off as one of those urban legend things but now I am not so sure. I bought two of these from Home Depot. They both leaked like crazy immediately after installing them. After spending a lot of time on the phone with Moen, they sent me another one. That one worked like a charm. My previous faucet was a Moen so I know how they go together. The two from Home Depot were both leaking at the mixing chamber inside the main housing. I was able to return one but the other I had thrown away all the packaging thinking what could possibly go wrong? Because neither of the two I bought from HD worked I don't see how I can give anything other than a one.
May 24, 2016