Rated 2.4 out of 5 by 8
Rated 1.0 out of 5.0 by jkmcilwaine lever arm dysfunctional
We purchased this about a year ago and have experienced progressive deterioration of the lever arm and handle assembly. the arm is made of plastic and the handle is made of metal. the design has a plastic/metal interface that is adjustable and over time this started slipping and is now not functional for the plastic has degraded and the arm can't lift the plunger in the toilet tank.
One can't go to your local hardware store and get a replacement arm or interchange parts from other lever assemblies for the sizes are not compatible. it appears that other Moen toilet handles have similar designs thus i would not recommend any Moen products that have the same design.
February 22, 2014
Rated 1.0 out of 5.0 by Baldeagle Disappointed
I believe the the tank handle system is very poorly designed with plastic parts that don't hold up to any kind of normal usage. I have tried numerous time to set the lever for the flapper pull. Since the holding device is plastic it never holds up to usage without slipping out of position. I have purchased facets and numerous other moen sage accessories for my bathroom and have been very satisfied, however, this item is a piece of junk.
October 27, 2013
Rated 1.0 out of 5.0 by Swezfamily Breaks way too easy
I have 4 toilets with this level and after normal use, half have broken off at the handles interface with the stem after about 3-4 years of use.
July 5, 2014
Rated 1.0 out of 5.0 by gordonsowner Handle broken
Bought this to match all bathroom fixtures. But as others have posted, the handle has broken after less than 5 years of occasional use. It appears that the connection inside the toilet has been stripped. This is a ridiculously short life span for an item like this. Have had quality issues with the faucet as well. At this point, I'm steering clear of Moen products. Quality just isn't there anymore.
July 27, 2013
Rated 2.0 out of 5.0 by Boo1959 Cheap Metal...Handle Breaks after 12 months
Product looks great and matches all of my other accessories. After a year of use the handle snaps off at the neck going into the ball
October 5, 2013
Rated 5.0 out of 5.0 by DoradoDon Greatly improved item.
Easy 10 minute installation.
Looks GREAT !
Customer service is best of most any industry.
July 2, 2013
Rated 5.0 out of 5.0 by gEARZ Nice Handle
I bought this to match the the other Sage products I bought and it works great and looks nice.
April 19, 2013
Rated 3.0 out of 5.0 by piper1 design flaw
Like the look of this toilet handle but as others have posted the handle broke off with use. Had been on for approximately 2 years. Of course the warrenty is useless. Who saves a receipt for a toilet handle?
December 10, 2011