Rated 4.4 out of 5 by 5
Rated 4.0 out of 5.0 by a1i50n would be perfect if not for missing parts and shaky Moen customer service
The spout is HEAVY and looks like excellent quality. I purchased this to update the ugly 90s trim that was in our master bath and it was a super easy, fast install despite the instructions being fairly unclear pictures with virtually no text. It was missing the packet if silicone lubricant and the roll pin on the spout and I had hit and miss customer service from Moen. Overall still a good looking faucet, excellent quality, and simple install, but not worth the headache if I could have gotten away with using a different manufacturer for the trim. Before I made my purchase, I'd called Moen to make sure it'd fit my existing valve, as it's all tiled in and there was no way I'd tear it out. The gentleman was incredibly helpful and emailed me a compatibility guide...the guide however showed that if I had vertical splines on the valve stems that it would fit and there would be nothing more to buy, even with the splines only extending the first 1/2" or so of the valve stems, but this was unfortunately not the case. I called back and the lady explained to me that I just needed to cut them, but they were so long I'd have needed to cut all the splines off to get them to fit, and then they wouldn't work and what came with the trim kit didn't have the tab on them to turn the valves...? She said she'd overnight me the stem kit I needed at no charge, but of course with it being a weekend, it'd go out Monday and I'd have it by Tuesday. After I got off the phone I figured I'd at least install the spout, and that's when I discovered the roll pin missing. Called back and the lady said they'd have to send a whole new spout! She finally did find a kit with just the pin and some set screws in it, but told me I'd have to wait 2 weeks to get it or pay for the expedited shipping myself...I told her about the stems they were overnighting and asked if they could include it with that and she said no, but then offered to send it 2 day shipping at no charge instead. Jeez. The following Friday morning I realized I hadn't received the stems and called again, this time getting some disgruntled woman who kept telling me she had no record of my initial call regarding the stems....FIVE times, and that it wasn't something they'd have agreed to send me at no charge...turns out they're only $10...I'd have just bought them myself if I'd known they were so cheap. I told her I'd even asked the previous woman to have someone look into revising their compatibility guide, to which she just repeated "sorry, there's no record of that" with attitude. I was about to tell her I didn't appreciate her insinuation that I was lying when she said they'd just send me some as a courtesy, even though (once again) there was no record of my previous call. Finally got the stems and the 15 minute install that took nearly 3 weeks looks great!
June 27, 2015
Rated 3.0 out of 5.0 by Verified Reviewer the product is OK ,but cost more than expected
I find it really annoying that a complete package is not sold. You have to order the trim kit and valve seperately and it makes it harder to figure out what the total cost was especially when you are doing more than one project at a time.
December 6, 2011
Rated 5.0 out of 5.0 by mustanggirl Beautiful and Outstanding Quality
I replaced the chrome faucet and acrylic knobs on my roman bathtub with this faucet trim kit, It was the icing on the cake it is beautiful and outstanding quality looks beautiful with the granite on the counter tops and tile floors. Loved it so much ordered the shower trim kit then the remodel will be completely done also order the tub shower kit for the second bathroom. Moen was a huge help in helping to make sure it would work on my existing valve. If you are unsure when replacing a Moen trim kit call them, I also emailed pictures to them they were extremely helpful.
June 11, 2011
Rated 5.0 out of 5.0 by momxfour Beautiful Faucet!
Very anxious about purchasing this faucet sight unseen. However with free shipping & the ability to return the product to the store if we were unhappy there really was no down side. We received the faucet very quickly and were extremely relieved...it is beautiful! High quality, beautiful finish and easy to install since we were upgrading from a builder grade Moen faucet. Would definitely recommend this product to others.
May 1, 2011
Rated 5.0 out of 5.0 by easydoesit vestige lav faucet
Easy to install, all vestige items matched color Oil Rubbed Bronze is what I used. Heavy well constructed.
August 3, 2010