Rated 4.2 out of 5Â by 11
Rated 4 out of 5Â by Ginger Great Result
This tile arrived with only one cracked piece. A little research revealed the problems onyx can produce such as delicate tile and curling after installation. To resolve these issues I back buttered each piece with PC 11 and let them cure for at least a week while I prepared the backboard. Only one piece cracked during installation and no pieces broke during cutting. There was some variation in tile thickness but every piece was square. I used CBP marble and granite-white which has proven itself on several projects. As on all projects preparation is very important. I used a very thin space of about 1/32 and used no grout. Edges were sealed with sandless grout caulk. The cooperation of MSI with Home Depot has allows the average DIY to obtain good stone products at a reasonable price which results in a high end project at an affordable price as long as you have the determination to get it done and delivery is free! I definitely recommed this product but preparation is key
November 29, 2013
Rated 2 out of 5Â by ATVK Gorgeous Look....TERRIBLE QUALITY AND CUSTOMER SERVICE
I'll start with the good. This tile is beautiful. The colors are eye catching and definitely makes a statement. This was a purchase for our fireplace. We needed 20 tiles, so we ordered just that. Our tile guy said that if a tile or two was cracked it wouldn't be a problem. Now the bad. Out of 20 tiles, 10 were cracked, some very extreme. I called Home Depot and because we were over their 60 day policy they wouldn't do a thing about it. They told me that the person that handed me the delivery should have had me open the boxes right then and there. They didn't, and to stay safe, I decided to keep the tiles in their boxes unopened. Yes, the tiles are individually wrapped, but they are individually wrapped in PLASTIC, and stacked on top of each other. No cushion between each tile. Thankfully we had a remarkable tile guy that was able to epoxy these tiles, lay the ones that were severely cracked into less noticeable corners, but we basically bought a case of damaged tiles. I would NOT recommend to buy these tiles through Home Depot unless you plan on doing a cracked mosaic look. I am very disappointed in the customer service, but am glad there is another home improvement store right down the road that will get the remainder of our business.
July 24, 2014
Rated 1 out of 5Â by Pfg1 The onyx is beautiful to look at, but thickness varies making it impossible to install properly.
Thicknesss varies not only between pieces but within each individual piece, making it impossible to install a flat floor or even a flat wall. My contractor decided to tear out the entire installation and start over. Quality control is terrible at the quarry from which this material is mined.
March 25, 2014
Rated 5 out of 5Â by CandM We Are Thrilled With Our Choice of This Polished Onyx Tile
This tile is even more beautiful in person than it appears in the online picture. The tile we received was even nicer than the sample we saw in our local store. Each piece was so different from the others in the shipment. We think this gave us many options. We had most of it cut into 2"x2" pieces for accent in our kitchen back splash. Some pieces we used in larger sections. However, it could easily be used in the full 12"x12" pieces, just the way it is delivered.
As others have stated here, each piece was individually wrapped in plastic and all of it was protected by substantial packing material and arrived in excellent condition...and it was delivered to the store within a few days.
We are absolutely thrilled with the way this onyx looks mixed in with our other back splash tiles...very happy with our choice!
August 10, 2012
Rated 5 out of 5Â by ginger very pleased so far
Ordered 40 ft of this tile for surround wall of vanity. The order was delivered quickly to the local store at no cost! Each reinforced tile is individually wraped in plastic and each box is very tightly packed in foam within another box. Only one tile had a cracked corner which I promptly glued with epoxy. The photo does not do justice. This stone tile is gorgeous. I'll update this review after installation.
August 28, 2013