Rated 4.7 out of 5 by 20
Rated 5.0 out of 5.0 by HGTVFAN All the Garage Opener Bells and Whistles
My old opener was really old. I was glad to be able to upgrade to this brand new one. I remember trying to replace an opener years ago and the memory was not good. So I hired a pro this time. They could not fit me in for over a week. It was worth it. It took him 2 hours and he had to call Marantec twice for answers to questions that were not typical of other openers and not addressed in the instructions. They guided him right away. Very good cust. svc.
I like that this opener is very quiet. You only hear my door squeal, which I never noticed because my old opener was so noisy. It also has LED lights and a backup battery pack. It comes with 2 remotes and keypad for outside.
July 28, 2014
Rated 4.0 out of 5.0 by rxbrown Replaced M4770 with this.
Got this to replace an 8 year old marantec M4770 that was malfunctioning.
Took a bit of re=engineering because the mounts have changed considerably from the M4770.
The 380 mounts are only on rail, the M4770 mounts were on the unit itself.
In other words the 380 hangs off the end without direct support.
The header mount for the rail has also changed, so basically buying from
the same mfg did not save me any time. Had to do a clean install anyways.
Did not like the two piece rail, it bends significantly more than the old 1 piece rail
and is of lighter construction. Also not a fan of the cheap LED lights on the unit.
I got the LED expansion kit which doubles the LED strips on each side and the lighting is nowhere near the old 60w x2 bubs.
The LEDs are cheap and blue tinged, not pure white light as you would have with cree or
similar LED's. The opener is quiet, my wife believes it is better than the old M4770.
The 380 has a small LED display which the 4770 did not. The 380 also comes with battery
backup in the unit, the 4770 did not. I have a very heavy wood sectional door and this unit handles
it just fine. The 380 requires a stop in the rail that is screwed permanently into place, the 4770 did not. The rail from the 4770 can be used with this unit according to marantec support, but you must use the stop regardless. The openers, wireless stationary keypad and wired controls are all interchangeable with M4770 315mhz, so programming and setup was a breeze and now I have spares in case I need them.
January 20, 2015
Rated 5.0 out of 5.0 by trogo Very Good Quality with Lots of Features
The garage door opener in my house is a cheap contractor grade, noisy chain driven unit that somehow lasted 25 years. I decided to replace it with the Synergy Model 380, which comes with two remotes, an indoor wall controller, and an outside keypad for easy access. After using the Synergy 380 for several days, I am very impressed with this garage door opener. Further discussion of features and quality are provided below.
The Synergy 380 is designed and manufactured in Germany, and will operate doors up to 8 feet high. It comes with a high quality, whisper quiet DC Motor (1.1 Hp), and is a belt driven system. It has LED lighting (500 lumens) that can also be activated without operating the unit. Installation is somewhat complex, however, the instructions are very well written and includes plenty of figures and details. The wireless outside keypad is very useful, and the two remotes are designed for carrying on a keychain. It also comes with a battery backup system, which allow the door to operate during a power outage.
The only problem I discovered involves piecing together the two rails during installation. I was unable to line up the two rails and slide the sleeve over the joint with the belt under tension. I ended up having to remove the belt tensioning bolt to line up the two rails, and had to file off burs off the rail edges from trying to do it as per the instructions.
Overall I am very please with the Synergy 380 Garage Door Opener. If you are in the market for a top-tier garage door opener, this is a very good choice!!
July 27, 2014
Rated 5.0 out of 5.0 by astonman Well Made with all the Bell and Whistles
My house came with a Genie chain drive opener which has given me more than a few problems over the years so I eagerly jumped at the chance to upgrade. The Marantec Synergy 380 Belt Drive Garage Door Opener is a top of the line feature rich residential garage door opener. It arrived nicely packaged and undamaged.
I've done numerous projects around my home but never installed a garage door opener. Seeing all the parts was a little intimidating but thankfully Marantec includes a complete installation guide. The Synergy 380 is for use on sectional garage doors but since garages vary in size, there are a few different install scenarios covered in the guide. I read it at least three times and took measurements before diving in. The install was not that hard but make sure you have the necessary tools. It was a little easier for me because I was able to place the new rail in the same place as the old one. I was also able to use the mounting brackets from my old opener.
The Synergy 380 is a fair amount more expensive than the top models of other brands but there are a number of things that set it apart from the rest. First, the 1.1 HP motor will handle just about any residential garage door out there. Second, the LCD display takes the guess work out of programming the unit. Next, the LED lighting saves energy (although it is a little bluish) and produces less heat. The keyless entry unit has illuminated keys and is the nicest I've seen of any brand. One of the best features are the small remotes that can be placed in the car or on a key chain. I've never liked keeping garage remotes on my car visor. All someone has to do is get into your car to then get into your garage. Placing the remote on the key ring is an excellent idea. Let's not forget the battery backup. Marantec's battery fits seamlessly into the unit. This is something that may go unused for months but when the time comes it's worth its weight in gold.
The Synergy 380 has worked like a charm since I programmed it. It is without a doubt much quieter that my old chain drive opener. While doing the install I did have a problem getting the motor head to fit on the rail. I contacted Marantec via email and received a reply within five minutes (yes five minutes). They also had the part I needed out to me that same day. The Synergy 380 is a well made product with an excellent warranty but it's nice to have exceptional customer service there if you need it.
July 29, 2014
Rated 5.0 out of 5.0 by BoxerBestFriend Perfect!
Great door opener! Replaced our old noisy one the builder installed in 1998. This is quiet, has variable speeds you can program (not only for the normal travel, but for the soft close and the end of travel) and all the accessories included for remote operation. This was a little tricky on the install since we never tried to install one previously. Make sure the emergency release dock is in the correct position while installing or it will get caught in the track near the operator. Not good! But once we got that taken care of, it works great. and has an easy programmable display. Our neighbor spent over $700 to have an opener installed that is almost identical. We saved about half that amount. We also called the customer service number a few times. They pretty much deal with installers, but asked if we purchased the opener at Home Depot and were happy to help.
November 25, 2015
Rated 5.0 out of 5.0 by Schooner Honey-Do Award Winner
When your wife's garage door doesn't work anymore, this opener will make you a super-hero. It is amazingly quiet and more than strong enough to open insulated, double-car garage doors. Great safety features and nice add-on equipment such as outdoor keypad opener.
It does take more time to install than what the manufacturer suggests, but that is fairly common. In other reviews, some have complained that it is too slow. This is true to a point. It has a very even draw when it is opening which is slower than other openers, but it doesn't bounce around and cause unnecessary vibration etc. which in my book means less wear and tear on equipment and hangers.
Biggest recommendation is to order the extra light kit. It's easy to install and really brightens things up.
August 6, 2015
Rated 5.0 out of 5.0 by Andyrew love it
This is the second one I purchased.One for myself,now one for my parents. I also installed one for my daughter and son in law they received as a house warming gift.Everyone should have a Marantec door operator,just not everyone knows it yet! Spread the word
It's easy to install,easier to setup,and programming the additional remotes' by far the easiest.
I can't say enough positive things to do it justice,just get one for yourself !
August 25, 2015
Rated 5.0 out of 5.0 by Petrolhead Quiet, smooth, beautiful and modern looking opener
I'm a car fanatic so my garage is an important place for me. I wanted not just a quiet, well-built opener but one with looks and engineering I'd be proud to show off. The Marantec Synergy 380 has delivered!
The product was intelligently packaged and designed for intuitive assembly. The pre-assembled/tensioned rail worked superbly well. Installation went smoothly but took twice as long as I budgeted for it; mainly this was because of simple but time-consuming activities like removing the old opener and stapling down the sensor guide wires. The instructions were clearly laid out but I wish had calibrated me better to how long the job would take (I expect this is not unique to the Synergy 380 but would be similar with any make). I probably spent 12 hours in total over 3 days, counting removal of old opener and finishing touches like painting bolt heads outside the garage door and programming remotes.
Performance is very impressive: very quiet and smooth, no vibration. I purchased the backup battery which failed to open the door during a power outage simulation I ran, but that might have been due to battery not reaching full charge.
One minor part was missing from the package: a small plastic lens to relay the battery's status indicator light through the housing. Marantec Customer Service very responsively sent me the part in a jiffy bag, so full marks there.
Overall, I'm delighted with it, and the envy of the neighborhood of underpowered Chamberlains and LiftMasters!
November 4, 2015