Rated 3.6 out of 5 by 12
Rated 1.0 out of 5.0 by John Failed Mechanic Design, although product looks good.
Lesson Learned: Do NOT trust the online rating, not accurate. If you want to buy a door, go to the real store to check and feel the real product and talk to real people.
Pro: Product looks good with good material used.
Con: Failed mechanical design. The door is VERY difficult to slide unless special angle or force applied. From this point, this is a FAILED product no matter how good it looks. I think the designer or QA of the manufacture is not doing a good job (this issue should be found and stopped at QA stage) and surprised Home Depot purchasing department not find out the issue either.
The top gap of the moving door to the frame is TOO big, 7/8" (see attached photo). If cheap/light materials used, you will NOT feel this failed design. But this door is using good material and is HEAVY, so you feel good until you operate it. Because it is heavy, you have to apply some force to the door handle to open the door, but due the gap is TOO big and without good assistant sliding guidance, the friction of the frame will make your hand LIFT the moving door a little bit therefore the door is NOT horizontal anymore. You will NOT able to open the door easily and you have to use brutal force to force it sliding. This is a NEW door, as an engineering product manager, I can predict this door will DIE very shortly. (The same gap of Anderson door is less than 1/4", see attached photo, go figuring out). That is why this door is a failed mechanical design and should be recalled to re-manufacture.
Other customers complaining the leaking, not sure this gap contributed or not, I guess it does.
To make things even worse, this product is ONLINE Only. So you have NO chance to know this big hidden failure until the door delivered to you. Remember I mentioned this door is heavy, so without help you have no way to handle it yourself.
Because this is online (www.homedepot.com)order, you can NOT return it once delivered and opened.
Passing this failure to (online) customer is really NOT fair. I can pay restocking fee but I cannot take the whole cost. "homedepot.com" please help to send this feedback to manufacture to fix the failure and stop selling such failed product online to bring trouble to customers and ruin HomeDepot reputation.
I am still working with homedepot.com trying to get my issue resolved. I do NOT want this ill designed product. Sliding Door is mechanical design, good and bad just a few inches away. A door barely or NOT sliding can be called sliding door?
March 12, 2016
Rated 1.0 out of 5.0 by windtzu I Regret this Purchase...
I'll keep it simple.
The door looks great and installed easily, working with my carpenter.
Now for the warts...
The door constantly leaks. Water pools in the bottom track. Yes, the door was properly installed-flashed.
When the glass heats up in the summer, the door "swells" that's only way I can explain it, and it becomes stiff-hard to open and close.
A minor point, but still relevant - nickel hardware fails quickly - three years.
Compared to better quality doors, Anderson, Pella, this door doesn't slide as well even when it is working properly.
Given this isn't something that can be popped in and out easily, I'd recommend spending more money on a quality door.
December 20, 2015
Rated 5.0 out of 5.0 by Matt Nice Door
Overall I am very pleased with this door. I saw this door on homedepot.com and went to look at it in the store where it was on display for $1200. Salesman couldn't explain why it was so much cheaper online (50% off) but couldn't sell it for the same price either... I went with the online price with free shipping! Door came well secured and shrink wrapped on a pallet, free of blemishes, scuffs or scratches. Directions were fairly easy to follow. Installation was typical of any ordinary door or window. Once installed, door slides, latches and locks quietly and with little effort.
November 4, 2014
Rated 1.0 out of 5.0 by RJ209 Beware
I had this set of sliding doors installed almost exactly 1 year ago (Purchased 2/17/14 installed March 2014). So far I've had to replace the locking mechanism TWICE. And it's on its way to THREE times. There is also a small gap at the bottom left where the door meets the frame, letting in extremely cold air at the moment. Extremely unsatisfied with this purchase, actually came to see if it's under any type of warranty and realized I could write a review and possibly save another buyer from making this mistake.
February 13, 2015
Rated 2.0 out of 5.0 by mommy3 Was hoping for no drafts and didnt get that!
We replaced a contractors grade door that was leaking air and water. After doing massive cut out of rotten wood and installing flashing to ensure this door wouldnt leak my husband installed it with the help of a friend. The door went in easy enough. But after it was installed I noticed that along the track on the top and the bottom the door does leak air! Im greatly disappointed! Ordered a door that I thought would be more air tight to keep drafts our and feel that I got close to the same thing I just removed. If you are looking for an air tight door that doesnt have drafts dont pick this one! Spend the extra money!
November 13, 2013
Rated 4.0 out of 5.0 by DanT1 Nice door
I ordered this sliding door from Home Depot website since it was not available at stores. It was shipped fast, free to the store of my seleccion. I have to mention that it was very well secure and protected. Really nice door with top of the line hardware.
September 16, 2014
Rated 4.0 out of 5.0 by JJhammerfist good door for the money with a few concerns get what you pay for!
Bought this door to replace 15 years old Anderson French doors. I love the composite and the fact that the doors don't swing into my kitchen like the french doors did. You have to be care-full when adjusting the door latch and strike and I'd recommend using longer screws on the strike and screw it into the door jamb.
The recommended screen door is just a very poor design no supports and it tends to bow out in the center and the rollers are just garbage the handle is not very deep leaving very little to hold on to when opening and closing the door. The screen door is just a very poor one needless to say the least.
It's been a year after the install and now the flush mount dead bolt lock will not work. I removed the two screws that hold it into place and the spring inside is broken which just jambs the lever preventing any movement to lock or unlock the dead bolt. With a pair of needle nose and a small flat head screwdriver I was able to remove the broken spring. We can lock the dead bolt etc but now the lever just flaps in the wind and feels like it's going to fall off. I'll contact the manufacturer yet again and see about a replacement dead bolt lock. So far it's been a month with no reply!!!!!!!!!!!!!!!!!!!!!
Really wish a better screen door would work as well but I've added a composite brace in the middle of the screen door to help with .
November 10, 2014
Rated 5.0 out of 5.0 by Aaron Good Solid Door for the Money
We have 3 kids that have put this door through it motions constantly over the past few months since it was installed and it appears to be holding up very well. For the money, this door feels very solid and works very well. The only issue that I found were the 3 inch installation screws that came with the door stripped very easily. I would invest in a higher quality stainless steel screw for installation. Otherwise, I am very pleased with this purchase.
October 29, 2012