Rated 4.2 out of 5 by 109
Rated 1.0 out of 5.0 by DCJC RETURNED: Horrible packaging, dented parts unsecured in box
This review is based on how product arrived; was never assembled. Opened the large, heavy box and found parts (some wrapped, some not), floating free/unsecured in the box, along with white foam wrap, which must have been taped around something at one time, now stuffed in the box, unused. Upon further investigation and some assembly, many of the larger pieces were, in fact, dented or damaged. The base (filled with sand and heavy) was NOT wrapped/protected and flipped upside down in the box. Thought it was dirty, turned out full of scratches and dent. propane heat element has large dent, so can only assume there is internal damage as well. Not sure who was responsible... Manufacturer for poor packaging... Home Depot: perhaps this was a returned item and put back on the shelf as is... and/or UPS' handling? Either way, if your box looks like my pics, don't waste your time, return ASAP. HD Cust Srv took care of return, but did not offer expedited shipping, etc. so we went with Amazon (Prime) instead. Better C/S.
April 20, 2015
Rated 5.0 out of 5.0 by Caulkman Fantastic heater
Bought this heater for my carport (man cave) so I could watch tv when it was cold outside. It has worked great. Just enough that my wife even comes out to watch with me. The directional hood is a fantastic feature. You can direct the heat right where you want it. Would highly recommend.
February 18, 2014
Rated 5.0 out of 5.0 by mbcguys the tilt/focused heat function works great
The product does require assembly, has good directions so if you follow them you will be fine, takes about 30 minutes to unbox and fully assemble.
Heater works terrific, we really like the tilt function, you send all of the heat to where you want it, instead of just radiating in all directions. Seems to be of good quality, and sure takes the chill out of a winter evening in the desert.
February 10, 2013
Rated 5.0 out of 5.0 by RichT Very Pleased.
This product was very easy to put together and only requires 2 sockets. With a little help from my father in law, we put it together in less than an hour. Very easy to understand directions and everything fit together easily. So far this seems like a very quality product.
I am using my unit on a 10x12 covered deck with the heater towards the back open area. I am focusing the heat towards the closed in area and it works really well in 45-55 degree weather. Sitting directly under it is really nice while sitting about 6-8 feet away keeps the space tolerable.
December 22, 2014
Rated 3.0 out of 5.0 by maggiel Tilt top is a GREAT feature
overall quality good ?? Has a major problem with its elect. starter. We have had 4 of them with the same starting problem . When you try to start it, after being unused for a long period of time , it will ignite ,but when you release the starter button it will shut the gas off. I was able to overcome the problem a couple of times by holding the elect. starter button in for a VERY long period of time. In two other instances I had to return the units to Home Depot. We own 4 of these units because they are the only ones on the market (that I am aware of) with the tilt top ,to direct the heat,( which is wonderful feature!) If Home Depot did not stand behind this product I would not purchase another one.
November 22, 2014
Rated 5.0 out of 5.0 by LDS3 Awesome! Tilt feature a Must!
This heater is fantastic! My husband & I have been wanting a patio heater for quite some time, but I'm so glad we waited as this is the 1st and only one I have seen that tilts which makes a HUGE difference. I didn't know if the tilt feature would really make that much of a difference, but now I can say it DOES! It really directs the heat so much better than if it is just in the straight up and down position. I love that you don't have to be standing or sitting directly under it to get the warmth (turning into a "hothead" like with those that don't tilt ). We can sit at our patio table and have the heat directed right at us, warming us down to our toes almost. The other night I went in the house for a cocktail :) and when I went back out, my seat cushion was actually warm (who doesn't love warm buns :D ) The top has 3 notches, 1 for the straight up and down position, then 2 more for tilting it up to different levels. Also, we don't have to crank it up to high, tilting the top puts out a lot of heat at low/medium which saves on propane. I gave it 4 stars on quality as the door doesn't seem to "fit" perfectly, it's a little crooked, but not so bad that I would return the unit. It seems to be quite sturdy. The base is very heavy (think like 80 lbs or something) and we live in a rural area where we get some pretty high winds...so far it's stayed in place in a corner of our deck. It also comes with a cover (just for the top part) which is kind of a pain to get on, but it is nice that it was included. The 2 wheels on the bottom make it easy enough for me to move by myself. We have been using this heater quite frequently and now I know I would never get one that doesn't tilt to direct the heat. Even my 72 year old Mother who gets cold quickly and my 9 year old Beagle who prefers the couch if it's below 60 degrees were warm and cozy sitting by it on a very chilly night . My mother kept saying "Wow, I can't believe how much heat that puts out".
Home Depot had the best price, shipped it quickly, and we received it in less than a week. I think this is one of the best purchases I've made in a long time. BTW, my husband and son put it together in under an hour.
November 4, 2014
Rated 2.0 out of 5.0 by Kevblues Had some problems
We had 2 main problems with our heater, First it would not work when it got really cold outside below 40 degrees. It would not stay lit. As soon as it warmed up outside, it would start right up with no problems. Very frustrating. Also the second problem was the top of the unit started rusting within 3 months and we had it covered...note that it probably rusted faster for us because of the salty air where we live.
November 27, 2014
Rated 5.0 out of 5.0 by MKoms Gets the job done
So far this product delivers as expected and having the movable heat shield to direct the heat is great! I have been able to enjoy a cigar in 25 degree weather with just a sweatshirt and this at full blast. Some wind will have an impact not only on the heat but also potentially in the flame going out, which is a good safety feature.
December 10, 2014