Rated 4.1 out of 5 by 118
Rated 1.0 out of 5.0 by DCJC RETURNED: Horrible packaging, dented parts unsecured in box
This review is based on how product arrived; was never assembled. Opened the large, heavy box and found parts (some wrapped, some not), floating free/unsecured in the box, along with white foam wrap, which must have been taped around something at one time, now stuffed in the box, unused. Upon further investigation and some assembly, many of the larger pieces were, in fact, dented or damaged. The base (filled with sand and heavy) was NOT wrapped/protected and flipped upside down in the box. Thought it was dirty, turned out full of scratches and dent. propane heat element has large dent, so can only assume there is internal damage as well. Not sure who was responsible... Manufacturer for poor packaging... Home Depot: perhaps this was a returned item and put back on the shelf as is... and/or UPS' handling? Either way, if your box looks like my pics, don't waste your time, return ASAP. HD Cust Srv took care of return, but did not offer expedited shipping, etc. so we went with Amazon (Prime) instead. Better C/S.
April 20, 2015
Rated 5.0 out of 5.0 by mbcguys the tilt/focused heat function works great
The product does require assembly, has good directions so if you follow them you will be fine, takes about 30 minutes to unbox and fully assemble.
Heater works terrific, we really like the tilt function, you send all of the heat to where you want it, instead of just radiating in all directions. Seems to be of good quality, and sure takes the chill out of a winter evening in the desert.
February 10, 2013
Rated 5.0 out of 5.0 by Caulkman Fantastic heater
Bought this heater for my carport (man cave) so I could watch tv when it was cold outside. It has worked great. Just enough that my wife even comes out to watch with me. The directional hood is a fantastic feature. You can direct the heat right where you want it. Would highly recommend.
February 18, 2014
Rated 4.0 out of 5.0 by DM This thing kicks out heat!
This patio heater really works great and kicks out plenty of heat! The movable reflector really helps as we have the heater along the edge of the deck and helps spread the heat to everyone who is sitting on the deck. We have REALLY enjoyed having this for the cool nights to extend the time we spend on the deck.
Pros: Heat focusing deflector really works (not a gimmick), easy to light, holds the flame in moderate wind, kicks out a lot of heat, fairly straightforward to assemble (if you follow the directions), includes a heavy duty cover (for the top portion).
Cons: I'm 6' 2" and have trouble reaching the zipper to put the cover on/off...anyone shorter will have to stand on a chair/ladder to take the cover off/on.
Last...I would have given the quality 5 stars but there was shipping damage (I had the product shipped directly to my home) to the base edges in two places (see picture below) and a few other bent areas that needed to be straightened during assembly. In fact, the first shipment was damaged in transit and UPS sent it back to the factory and I needed to "re-buy" the heater so I could get the second one. The packaging from the manufacturer is NOT designed for general shipping as the base is VERY heavy there is very little in the packaging design to keep that much mass from moving and eventually protruding out of the box. I decided to live with the damage on the base because I don't think the manufacturer would be able to ship another one without it getting damaged. And besides...most people aren't looking at the base.
June 12, 2015
Rated 1.0 out of 5.0 by FFF Update to my Nov 4, 2015 Review...I give up!
After installing the new thermocouple, the heater started as designed...TWO TIMES ONLY! Attempted to use it again this evening and it wouldn't start. Same problem...pilot lights but then goes out after preheating the thermocouple in 55F weather and releasing the burner dial. Tried over 20 min. and never a main flame. The unit goes to the dump this week. I just want a reliable heater that starts consistently and throws off a decent amount of heat.
November 15, 2015
Rated 3.0 out of 5.0 by maggiel Tilt top is a GREAT feature
overall quality good ?? Has a major problem with its elect. starter. We have had 4 of them with the same starting problem . When you try to start it, after being unused for a long period of time , it will ignite ,but when you release the starter button it will shut the gas off. I was able to overcome the problem a couple of times by holding the elect. starter button in for a VERY long period of time. In two other instances I had to return the units to Home Depot. We own 4 of these units because they are the only ones on the market (that I am aware of) with the tilt top ,to direct the heat,( which is wonderful feature!) If Home Depot did not stand behind this product I would not purchase another one.
November 22, 2014
Rated 1.0 out of 5.0 by Fred Worst service ever. I still don't know if the product will work.
This product was ordered in early June. After several calls to Home Depot to supply missing parts, I finally got the last one in Mid August. I would never order on-line from Home depot again! It took at least 8 phone calls to get the parts left out of the original shipment. I hope the product works. I will never again order on-line from Home Depot. Buyer Beware!
August 14, 2015
Rated 5.0 out of 5.0 by MKoms Gets the job done
So far this product delivers as expected and having the movable heat shield to direct the heat is great! I have been able to enjoy a cigar in 25 degree weather with just a sweatshirt and this at full blast. Some wind will have an impact not only on the heat but also potentially in the flame going out, which is a good safety feature.
December 10, 2014