Rated 4.2 out of 5 by 28
Rated 5.0 out of 5.0 by Karin One word.... FABULOUS!
Totally love this unit... Strong and sleek looking:) Very happy with my purchase!
June 15, 2016
Rated 5.0 out of 5.0 by JanJer Garage storage 9pc set
Except for a wrong piece del'vd (was exchanged for correct one) and Fed Ex rough handling of stainless steel counter top (that also had to be replaced and reordered) and new one had some dings and dents also, but we needed to be done with this project. It's a great looking addition to our newly painted and epoxy floor garage. Also the top cabinets open real conveniently upward.
May 31, 2016
Rated 5.0 out of 5.0 by Thomas Great cabinets
Delivered on time and everything that I expected it to be. Deliverary driver sat the containers in my garage for me. These are pretty hefty cabinets. I did the install myself and it was relatively simple. It took me a little longer due to some custom framing that I had to do because I didn't have a wall that was a flat continuous 156" As some others have said, it would save lots of time with another person. The cabinets were packaged great although one wall cabinet had a small dent in the door. The door actually came off another but I was able to reinstall it. One tip, be sure to remove the plugs in the holes where the cabinets are to be bolted together whether you connect them or not. Failure to do this will leave a gap.
April 7, 2015
Rated 2.0 out of 5.0 by Oscy Could be great, but needs to improve quality
I really wish I could give this product 5-stars. It has so much potential. However, as so many have mentioned in the reviews, I too experienced numerous issues with build quality. One of the locker cabinets was completely dented -- doors, inside frame, and all edges were badly damaged. One of the bottom cabinets were also heavily damaged. When I called Home Depot, they had no issues replacing the parts, but informed me that it would take up to 3 weeks to "process," followed by another 1-2 weeks to ship. Are you kidding me? What can possibly take so long to process in today's day in age?
The quality issues didn't end there. As I installed the feet, moved the individual units in place in the garage, and hung up the wall units, I noticed they all had at least some minor dent or damage. Furthermore, not all of the edges line up perfectly, making doors on the cabinets look slightly crooked. Nowhere is this more apparent than in the wall shelves where they visually look like they aren't level as a result (I have confirmed with a level that they are in fact perfectly straight). You also see this with the locker doors, where the handles don't line up as a result of these uneven doors.
The pictures and video make this seem like a strong, tough, durable product made of STEEL. That couldn't be further from the truth and the "heavy-gauge steel" used is closer to flimsy aluminum sheets welded together with the minimum amount of material possible. They mention that the Performance Plus line features steel that is 65% thicker than the regular Performance series. I'd hate to see the stability / durability of those. The doors and drawers (everything you see in black or blue in the photos) are in fact decently sturdy, but the actual frame and structure (the silver part) is poorly constructed with cheaper materials.
Had I not already taken my whole garage apart in preparation for the arrival of this unit, I would have returned it. It may sound like nitpicking, but for the price, I really expected this to be a better quality product. In fact, that, at the end of the day, is my biggest complaint with this product -- it's honestly overpriced for the overall quality. I found it on sale ($550 off regular price) and when I complained to HD I got a $350 refund. Even at $900 off retail price, I still think I paid too much.
See photos of the issues attached. Note that Home Depot only allows me to upload 6 photos. I have plenty others I would have liked to upload.
A few pros:
- It was very well packaged, arriving secure on several pallets. Delivery company was great.
- Home Depot customer service was excellent. They agreed to expedite my return and I got my replacement unit within 10 days.
- It looks pretty. The exterior is shiny, and glossy, and from far away looks really cool. If that's all you care about, then this might be for you.
- The shelves are surprisingly strong and well-constructed. The individual cabinets and lockers alone are wobbly. Once the shelves get put in, the unit is sturdier.
- The metal top is also pretty sturdy. You can't tell from the images, but it is a thick piece of wood butcher block (about 1.5" thick) wrapped in sheet metal.
September 6, 2015
Rated 1.0 out of 5.0 by troup Don't Buy Total nightmare!!!!
Horrible experience! First I did not set it up right away I had epoxy floors put in A/C really gonna be a great garage. Excited to get my cabinets in finally I started unpacking them, every cabinet was damaged in shipping in some way. I called Home Depot they said it had been more than 3 months so I was on my own with the manufacturer.. Stop here and call the manufacturer I'll wait... Yep you could not get anyone on the phone... send them and email I'll wait... really no response now imagine if you had a return problem. So I figure i will have to live with the dents and scratches. OK, as I set up the units 2 units have manufacturing defects in the slots that hold the shelves up but you say there is a lifetime warranty great so call them..... send them and email through the warranty department... call Home Depot have them call and get contact info and a special claim number ad that to a new email... NOTHING.. OH NICE STAINLESS STEEL TOP 2 months later the cheap thin metal laminate that is not even laminated to the wood work top crinkles and bubbles. PLEASE unless you love buyers remorse and anger every-time and new problem arises like a shock going out on the pop up door wall cabinet that come down on your head... DO NOT BUY!!!! had to buy new shocks from ebay to fix brand new cabinets BTW total trash!
April 27, 2016
Rated 3.0 out of 5.0 by Breeze Nice looking but has a few flaws.
I arranged the cabinets with both tall cabinets next to each other so a vice could be mounted on the base cabinet at the open end. When I installed the door handles I noticed they were about 3 inches higher on one cabinet. I switched one door on each cabinet so the handles would be staggered. It looks OK that way. Probably would not have been noticed if I put one tall cabinet on each end. Two of the base cabinets had welds broken and dents at the bottom. Not really too noticeable. Several scratches in the paint on the sides of the base cabinets, can't be seen after installation. I would have returned these cabinets if I had paid the full price but they were on sale so I guess I got what I paid for.
These cabinets are not too bad for the price. Fairly heavy gauge metal makes them sturdy enough.
January 12, 2016
Rated 4.0 out of 5.0 by johnb Solidly built
Solid product, heavy gauge sheet metal. Most of the holes for the mounting feet had paint, weld splatter or something else making feet installation cumbersome. I ran a clearance tap and it was OK but that step should not be necessary. Interesting, IF you were to use the tall cabinets as a locker, the lock would not work as the lock latches onto a shelf. I won't be using it as a locker, so not a problem for me. With the holidays, haven't completed installation, but one cabinet appears out of square although level on ground, we shall see.
Be forewarned, this came on a pallet with other cabinets inside the large storage cabinet. Not a one person job to move. Unlike others who have commented on damage, other than the one twisted unit, which may straighten out once I have shelves installed, no damage. Speaking of shelves, looks like that may be a 2 person job, one to install while the other pushes the sheet metal back in to engage the tabs
December 8, 2015
Rated 5.0 out of 5.0 by JY1977 Better than expected!!!!
Like many reviews regarding the NewAge products I too had a minor issue. I was missing 2 large handles for the locker cabinets and the hydraulic lifts in one of the overhead cabinets would not open are well as the other two. Home Depot was great, one phone call and replacement parts we there in days. Buy with confidence if there are issues they will be taken care of at no cost to you.
The cabinets themselves are extremely sturdy and will hold everything you can put in them. Compared to anything similar I have owned in the past, these are by far a better product. I highly recommend this product. If your on the fence about ordering don't be.
June 7, 2015