Rated 3.4 out of 5 by 63
Rated 1.0 out of 5.0 by MarvR Bring back old head
I've been trying to use this razor for some time since I replaced the head. I've finally given up as it is just too uncomfortable. I doubt I'll be getting another Norelco Razor. Currently I'm back to a blade and shaving cream. Faster, easier, and far more comfortable. I was hoping that by now they would produce something better, but I just checked online and this is it.
August 22, 2016
Rated 1.0 out of 5.0 by PEP8296 RQ12+
THIS IS THE BIGGEST PIECE OF GARBAGE THE ORIGINAL HEAD CUTS THIS ONE RIPS NORELCO PLEASE GO BACH TO THE ORIGINAL HEAD FOR THE 1255X
August 9, 2016
Rated 1.0 out of 5.0 by ListenToYourCustomers Extremely disappointed by the lack of support behind Norelco own products
I love my 3D razor. I've been using it for 2 years.
The new replacement head doesn't provide the product performance I based my buying decision on at the time when I purchased the razor originally.
This is absolutely unacceptable!
Can you just bring the RQ12 back?
Sell the RQ12 next to the RQ12+ and you'll be able to see what the consumer wants.
These are the kind of decisions that make a company look horrible and lose customer loyalty.
Norelco you lost mine.
April 26, 2016
Rated 5.0 out of 5.0 by PeteandRepete Easy to replace and keeps the shaver working properly
I have replaced my shaver head every year. Now with the new RQ12+ shaver head I can do it much more infrequently and just replace the blades. This is an amazing improvement to an already great product and design. Over the many years I have owned my Philips Norelco SensoTouch3D 1250XCC unit it has allowing performed fo me.
March 30, 2016
Rated 5.0 out of 5.0 by Coyote put my old shaving head back on
I've had this shaver for 3 years. After the second year I had to try the RQ12+ shaving head. It was Ok, but now that I've had it for a year it is severly worn out. I put my old head on that I had previously used for a year, and it is far superior. I seem to recall when first tried the RQ12+ head it seemed to be on par with my one year old RQ12/52. Nothing beats the RQ12/52 if you have an extra days growth, it chews through the stubble no problem. The RQ12+ makes me 5 minutes late for work.
Battery life is starting to wane a little, now down to about a week.
Bring back the performance of the RQ12/52! Nothing else like it on the market.
December 18, 2015
Rated 3.0 out of 5.0 by GLigg2 Product was good...but
First time/last time user of Philips shaver. It worked well for the first year and now it is time to replace the head and I can't find a replacement head. I'm very discouraged about the prospects of using the newly designed replacement head after reading the unfavorable reviews...are you planning on bringing back the original head style???. Going back to competitor.
March 17, 2016
Rated 1.0 out of 5.0 by ALP1 Like the feel of the razor, and it holds a charge for a long time
The original cutting head was EXCELLENT, the replacement RQ-12+ DOES NOT last nearly as long, AND they are almost impossible to find in a store, I've NEVER been so dissatisfied with a product because of product support, I've used Norelco shavers for 30+ years, but NO more.
January 28, 2016
Rated 4.0 out of 5.0 by BeardNoBeard Begrudgingly admit it works quite well
I've been using a Sensotouch 3D with the original RQ12 blades for two years. Then I read that only the new RQ12+ blades are available and they are completely different. I saw all the bad reviews and was prepared to be disappointed. I've used the RQ12+ blades for about 10 days. At least for my beard, which is pretty tough, they are working at least as well as the original RQ12. It took a few days of use to adjust. I'd recommend giving it a try and buying from somewhere that offers a money-back guarantee if it doesn't work out.
November 23, 2015