Rated 4.1 out of 5Â by 8
Rated 5 out of 5Â by BnBS1234567 Yes! We saved money, got a great product, and excellent service!
After 10 years our Beam Serenity hose no longer started the canister in the garage... which meant trekking out to the garage every time we needed to vacuum... flipping the manual switch, and rushing back in to pick up whatever mess we had, and then running back to the garage to shut it off.
With three kids and three dogs, we weren't getting the vacuuming done that we needed to.
We googled a replacement hose from the manufacturer... but they changed their name and the replacement was looking close to $500.... before shipping, if we ordered the right one.
Enter Home Depot.
We called, spoke to plumbers, electricians, and lots of different people at the service desk, and even the assistant manager. We learned that central vac systems are not standard... so chose the NuTone hose with new wall inlets to match the hose, a new wand and hard surface tool. For about $250 we moved forward, assured by every member of the Home Depot team that we could return everything.
We came home, and, on a whim, plugged the new hose into the existing wall inlet and... it worked!
Even the power head plugged in and worked. We only needed to return the wall inlets.
Along with this good luck came some errors on my part. I accidentally ordered 2 of the flat surface tools, and needed to swap-out the online wand for the one in the store, resulting in two calls to the online helpdesk and additional follow up with the Home Depot in Wilbraham, Mass. Home Depot service was masterful and forgiving all at the same time. Nothing was a problem, I even received a follow up call at home to confirm our card had been credited (thank you, Leslie Parks!).
All this on a holiday weekend.
We are very happy with the incredible service and support from the people working for Home Depot.
July 5, 2014
Rated 5 out of 5Â by Wiiiindy Good product - as if you had a choice
If you are looking for a replacement for your old hose for a Nutone built-in vac, this is it. The handle of our old one broke after several years of use. This replacement has been redesigned to eliminate the flaw in the original design that led to the break. It should last much longer.
Pros: Tough (though not indestructible); long enough to reach everywhere (assuming good design when installed); handle is more comfortable than our original.
Cons: The hose can be crushed or pinched if you store it carelessly or drop something heavy on it, even though it is reinforced; the optional beater brush has a separate plug you must insert each time you use it. They should have just used a powered plug-in similar to plugging the main hose into the wall.
December 16, 2010
Rated 5 out of 5Â by BJR1 This hose works well and was $100 cheaper than purchasing from the manufacturer.
The product was a replacement for a 10 year old vacuum hose that had a short in it. New hose was a perfect fit and cost $100 less through HD compared to mfg price.
August 6, 2013
Rated 2 out of 5Â by michiganmom Incorrect size
Love the nutone central vac, however, this hose is only 25 feet long (not the 30 feet it's marked), so had to take it back to the store.
November 20, 2012
Rated 5 out of 5Â by richard Works and was shipped as advertised.
The original Nutone 30 ft hose lasted only 3 years before the electrical connector assembly in the end that connects to the wall malfunctioned. This one has a new design so hopefully it will last a lot longer before its electrical componets malfunction. Home Depot quickly shipped the product that was ordered and provided tracking info. Based on this experience, I would shop online again from HD.
February 8, 2012