Rated 1.9 out of 5 by 7
Rated 4.0 out of 5.0 by Cheryl Test Results Were Quick
Simply instructions, simple mailing (did not use FedX), enclosed check, received email that they received, and a subsequent email with my full report. Can't get much better than that.
April 12, 2016
Rated 1.0 out of 5.0 by Andie Expired
The radon capsule expired before we purchased the product! The expiration date is attached to the radon capsule which is enclosed inside the box. There is no expiration date on the outside. I called the company and left several messages with no response. I finally got through to an operator and insisted on talking to someone in the "Radon Department." I was advised that they would not be able to perform the test once it has expired and suggested I return it to Home Depot. Why is Home Depot even doing business with a company like this?
August 21, 2015
Rated 1.0 out of 5.0 by OneAngryDude Failure to complete process
ProLab never completed my test. I mailed in the sample with all proper documentation. The send an email of acceptance but never send me the results. I have requested the results numerous times and only hear silence from them.
HomeDepot should re-examine their relationship with a vendor of the poor quality.
August 5, 2015
Rated 1.0 out of 5.0 by User Not reliable
As with others, vials sent as directed, receipt acknowledged, and results never provided. Expected better from Home Depot.
August 7, 2015
Rated 1.0 out of 5.0 by Noradonresults Don't waste your time and money!
Be glad you checked the reviews before purchasing this product! I checked them after purchasing the kit, saw many people had issue with the company not receiving the vials in time to run the test. I wrongly assumed this was user error, people not mailing in time. Wrong! I performed the test per the instructions exactly, mailed it in their prepaid mailer within 12 hours of concluding the test. They didn't receive it for over 10 days according to the company and surprise, surprise it was "to old to test" just like all the other reviewers said. I am still working to get a refund, they wanted to mail me new test vials so I could waste more time repeating the test and sending it, the company rep I spoke to outright told me the problem is the prepaid envelope is "bulk mail" as they are too cheap to spend the money on postage that gets it there on time. They would much rather waste YOUR time. Go with another company besides prolab!
April 11, 2014
Rated 1.0 out of 5.0 by John Prolab radon test kit
The gotcha is the fee for Prolab's analysis. You pay for the kit but they don't process until you send a check for the processing and then it's only posted on website versus contacting you. Call in and the people answering the phone are not pleasant (i.e. they don't want calls).
May 19, 2014
Rated 4.0 out of 5.0 by cwill01 Good product for the money
Reliable and study, and would recommend this product to anyone wanting to add this to their home.
April 1, 2014