Rated 5.0 out of 5 by 2
Rated 5.0 out of 5.0 by Jimmy Great product - but beware of "white glove delivery"
This is one of several styles of Pegasus vanity tops that I have purchased for home renovations. The Blue Pearl tops are my favorites; pair them with a lighter-colored tile and coordinating accents (like a 3 or 4" accent strip of glass tile in a complimentary shade), and you're well on your way to having a "showplace" bathroom. Typically it's the single most expensive piece I put into a bath remodel, but it pays off big time.
Last year, I received one of these tops that was improperly finished and damaged. Contacted the vendor, sent my proof of purchase and a picture of the damage, and they took care of it, quickly. This was the first and only time I've ever had any kind of quality issue with their product. Their professionalism and rapid response to solving this issue was second to none. I will continue ordering these vanity tops for future projects.
My only complaint is not with the product, the vendor, or HomeDepot.com -- all are deserving of a five-star review. It's with the delivery company that they have chosen for "white glove delivery" services, a company named Nonstop Delivery. In a recent purchase, I requested the white glove delivery option, since I wanted the piece to be unboxed and set into the bathroom where it was to be installed. FIRST, they called and told me when they were bringing it out, "no signature required, we'll just leave it on your porch." I told them that this was a "white glove" request, which they seemed to be unaware of, and said "OK, we'll call you back in a few days." SECOND, they called back a few days later at 6 pm, trying to set-up an 8 am next morning appointment, but I wasn't going to be available... and then THIRD, they called at 2 pm to tell me it would be delivered in an hour. At this point, I asked if they could give me a little more lead time, please!
When we finally did arrange delivery, the delivery guys showed up in a rental truck, with the driver wearing a t-shirt with "moving sucks" emblazoned across the front. I asked that the vanity top be unboxed and set onto the vanity cabinet in the bathroom where it would be installed. I didn't ask them to install it, just to set it there. The "moving sucks" guy refused. He said that they could only set it into the floor of the bedroom adjacent to the ensuite bath... and even then, he stated that this was "going above and beyond requirements" by even bringing it this far into the house, since they were only required to bring it into the first room of the house. He called his supervisor at my request, and apparently that person also said "no" to placing it in the bathroom.
The information on HomeDepot.com says that it will be unboxed in the "room of choice," but I guess they omitted the part about this choice being made by the delivery company, not by the customer.
Plus, the delivery guys had already exerted the effort to lift the vanity out of the box. There would have been very little effort involved in sitting it on the vanity cabinet, rather than sitting it in the floor.
I will continue to order these vanity tops, but from now on will have them shipped direct to store and arrange my own pick-up and delivery -- and it certainly WON'T be with Nonstop Delivery!
March 7, 2016
Rated 5.0 out of 5.0 by JoeRd1 Looks Great - Just as advertised
This granite top looks great especially for the price including sinks! Replacing a single sink vanity with this double. HIGHLY Recommend that you visit your Home Depot store to view colors in person before you order.
The online deal is great but you should make sure you like the color - which is what we did. Very happy. Also, search for Home Depot coupons on the net before you place your order. I found a $150 off coupon - SWEET!
February 11, 2010