Rated 3.4 out of 5 by 9
Rated 4.0 out of 5.0 by Pets Great product for pets and owners
This can be a challenge to install, but once installed, you and your pets will be glad you did it. The door works as advertised and allows the pets to come in or go out on their own. It locks closed to prevent unwanted critters from getting in and it seals well enough to stop drafts. It won't last forever though. I had to replace the door after 5-years. The daily use and wear took its toll, but for $20/year over the lifetime cost, it is worth having the Petsafe door. I just hope they keep making them because, without the Petsafe door, the back door will need to be replaced.
March 15, 2015
Rated 1.0 out of 5.0 by MEClark Malfunctioned after 24 hours
The template that came with the product to cut the installation hole was too small but that was no real problem. Just cut the hole to fit the dimensions of the pet door.
The door springs up about 1/2 inch to unlock and open. It motors down to lock and reset. I installed the product and it worked fine the first day. The second day the door failed to close all the way. It stopped about half way down and indicated a jam. There is no jam and the door will not reset and open.
HomeDepot is shipping me a new door so I hope this one works for more than two days. HD customer service rep was great and very understanding that I did not want a gaping hole in the door while I waited for the new one to ship. Thanks HD.
July 27, 2010
Rated 4.0 out of 5.0 by DogsNotCats Just what I needed
I got this door because I needed to let the dog out but keep the cats in. This door is perfect for my doxie! I like that it has different settings so if I need to keep the dog out all day, I can lock the door. The "lock" is pretty secure. Instillation was easy. My only criticism is that the key tag the dog wears around his neck is a little big for a small dog.
October 29, 2014
Rated 1.0 out of 5.0 by Johnbtic Doesn't work
Bought the dog door, the principle idea is fantastic. In practice I spend a lot of time every day fiddling with the door because it seems to work only about half of the time. The rest of the time the dogs will be stuck outside whining because either it just didn't open or the door has jammed shut and needs manual intervention. I'm looking for a petsafe representative to try and have it repaired or replaced because it's more trouble than it's worth. Don't buy it.
October 2, 2012
Rated 2.0 out of 5.0 by mell Can't get it to work
I have contacted petsafe about the door, but, I was not by the door when I called so I have to call back when I am by the door and when they are still open. It worked the 1st day, but the 2nd day, the puppy had to be right by the door to get it to unlock and then it wouldn't open every time. I'm hoping a new battery in the key tag will fix it, but, I have to go through the checklist they want me to walk through or return it. So, guess I will give it another chance.
July 9, 2013
Rated 4.0 out of 5.0 by pdegs I like it...
This door has the ability to lock and unlocked when your dog approaches it. Sometimes there is a delay however when unlocking that confuses the dog. Your dog needs to wear the signaler around his neck to do this. For a 12 pound dog, it is kind of large. My pomeranian tends to chew on it.
The door can also be kept in the unlocked position. Your dog can then just push through it at any time in either direction. This is my suggestion for use most of the time.
My dog is still getting used to it. He doesn't really like pushing through it to the other side but he has no problem going through it when I hold it open. And he doesn't like the flapping back and forth when it closes. In time I think he will get it, but it is taking a while.
All in all, it is a good door. It looks nice and works pretty well. I hope this helps.
January 22, 2011
Rated 5.0 out of 5.0 by Bueller as expected
Great product. My dog is just about as large as one can be for this door. She is 13lbs. Install was easy enough. training the dog in one thing and I recommend playing around with the sensitivity settings before having the dog use the transmitter. Other than that, should I move to another house or need another dog door, I will get one of these again.
May 15, 2012
Rated 5.0 out of 5.0 by TrainDriver One Cool Door
I have many pet doors and this is the one for us!
I have 4 cats a 1 dog. I wanted something that would let the dog out but keep the cats in and this works great!
My Dog comes and goes as he pleases with a key hanging from his collar. The cats wach him come and go but when the door closes behind my dog the cats,even after many attempts, can not go out!
January 19, 2010