Rated 3.1 out of 5 by 34
Rated 1.0 out of 5.0 by Johnequest Poorly constructed. Substandard materials
The umbrella and pole are made of quality materials. The problem is with the plastic hand crank mechanism and skinny thin twine used to raise and lower the umbrella. The umbrella is thick heavy fabric attached to long wooden spines. The hand crank struggles to open the umbrella and feels like it's going to break at any second every time you open the umbrella. I find I have to keep backing off with the hand crank and even lowering it a bit several times before it will finally turn fairly easily and raise the umbrella all the way to the top. A thicker cord with a pulley system would be alot more durable for an umbrella of this size. I would not recommend this product to anyone.
October 2, 2012
Rated 3.0 out of 5.0 by Jeannie Product not as described and hard to crank up fully
Beautiful product but...on the hd site they described it as having a "tilting" feature. When it arrived my umbrella did not. I called the plantations pattern company to clarify if they even made the product as described and they do not. The 11ft umbrella is too large /heavy to have a tilt feature. Also the umbrella gets progressively harder to crank as it goes up. I waxed the rope with my dog's paw wax (mushers secret) and it fixed it immediately, however I don't know if this fix would've lasted long term or gunned up the crank system over time. I've returned the product after two days of use to exchange it for something that fits my needs better. If you want a large umbrella and don't mind leaving it open then I would recommend this product, otherwise pass on it
April 17, 2013
Rated 5.0 out of 5.0 by Elena31153 11 ft. Patio umbrella in twilight stripe
I am very pleased with the well constructed
umbrella. The stripes on the seams sewn together
match up perfectly ! It looks very beautiful on our
patio. It makes the area very cozy and inviting .
Love , love , love it !
July 29, 2014
Rated 3.0 out of 5.0 by Margie Large patio umbrella
Nice large umbrella but difficult to open. Need to exert a lot of effort to open. Gives nice solid shade. Would be better if it could tilt.
July 16, 2014
Rated 3.0 out of 5.0 by CountryHomeowner Not bad, but not great.
We bought 2 of these for our patio wanting the extra shade provided by the bigger umbrellas. They are very pretty, a nice color and nice fabric, however structurally they have a few cons. The one that fits into our cast metal table was ok after we cut about a foot off the bottom of the pole. The other that is free standing between our chaises was already about a foot shorter but still needed to be shortened to offset how top heavy it is. Even shortening the pole we have to tie it to the railing or a decent breeze will blow it over (even when folded down). The fabric is nice but just stretchy enough the pockets will not stay on the ends of the support poles when it is folded up. Also, as someone else mentioned, they are hard to crank up or down. All in all, they are OK but just OK.
June 26, 2012
Rated 2.0 out of 5.0 by MsLH Color was not as shown
I was so disappointed when I received this umbrella, which appeared to be a red and off white striped fabric. When it arrived, I was certain they had shipped the wrong umbrella, because the striped fabric was gray and burgundy. The manufacturer's invoice even identified the fabric as CHARCOAL stripe! How could the online photo be so entirely different? The construction of the umbrella itself was probably fine, however I never even opened it due to my disappointment in the color.
June 4, 2011
Rated 1.0 out of 5.0 by sanap Disappointed
after just 3 months the umbrella broke at the crank. I found it down one morning . I called the 800 number several times since the item is supposed to have a 1 year warranty and all they say is for umbrellas leave a message. I am still waiting a return call from the manufacturer after 3 attempts at leaving a message.
DO NOT BUY THIS ITEM
November 10, 2013
Rated 1.0 out of 5.0 by KJB0724 Pole snapped in half!
Great fabric, loved the large size, but the umbrella was really hard to open and the crank never felt strong enough; always felt like crank was going to snap off every time I put the umbrella up. 2 months after purchasing the whole pole snapped right under the crank like a cheap piece of plastic. It may have been a little breezy that night but wouldn't classify as windy...great sturdy umbrella attached to a piece of garbage pole. Not worth the money.
September 6, 2011