Rated 4.2 out of 5Â by 44
Rated 5.0 out of 5.0Â by Josh Love this stove!
I have a 2-floor cube-shaped house of about 2000 sq ft. with a rather open layout. I spent almost $3000 last year on propane just to keep the house at 63'F. I installed this stove about 2 weeks ago, and it looks like I may end up using only about $1000 worth of pellets. On its lowest Auto setting it seems to be able to keep the house at about 67'F, and with only a small wiggle of the dial up, a comfy 72'F. Easy to clean, easy to fill, large hopper. Just make sure you have a good source of pellets!
October 7, 2014
Rated 4.0 out of 5.0Â by heat man couple of problems not major
installed a PH50CAP two years ago, the fire pot needed to be replaced(under warranty) just before starting it for the heating season the stove was covered in rust, looked like it was 10 years old, had to sand an repaint, the factory paint was not good, now the blower motor is making a squeal that will drive you crazy, waiting to hear back from customer support to see if there is a fix. all said and done this stove does one heck of a job heating our house
January 4, 2015
Rated 5.0 out of 5.0Â by chris4159 Great Product! and Even Better support!
Bought the PH50CAPS for my 1700 Sq, foot home and it heats it well. My Furnace hasn't turned on since i got it. I bought it almost a year ago and recently it became very noisy. After reading some reviews I have found that a rubber bushing in the convection blower goes bad. I called the customer service number and with out question they told me the part is on its way. Probably the best customer service I have ever dealt with. Thanks again! I woulld recommend any of your products!
December 16, 2014
Rated 5.0 out of 5.0Â by brokenbarrel1 Set it and forget it!
Fantastic pellet stove!! I bought the stove in august of 2014 after the previous years propane prices went through the roof. I did allot of research on stoves and read allot of customers reviews whether a 3000. dollar stove or a 1000. dollar stove there was always some negative reviews but pleasant hearth had the least negative and the most positive reviews out of the stoves in this price range. I have been burning the stove since October and it has been great. I am heating a 2500 sq. foot house and I am very pleased with the stove so far it has been flawless. I have an unfinished walk out basement and I am planning on installing another pleasant hearth stove down there next season. I do vacuum my stove out everyday even though I don't need to the cleaner you keep it the better it will perform.
December 14, 2014
Rated 5.0 out of 5.0Â by kootch So far so good, excellent customer service
Easy install into my existing chimney, although Lowes doesn't carry a conversion from a 6" female to male adapter. Went to a local place and was going to buy their Duravent black pipe to the tune of $550 and walked out with just the thimble adapter for $60. Back to Lowes, got the pipe I needed and ran the pipe. The only negative I see, and this may because I did it wrong is connecting the T to the back of the stove. Because I have a hearth I did not want to put a 3" adapter, so I attached the pipe to the male exhaust of the stove. It does not fit very snugly and is too short. I siliconed it up and used a couple of self tapping screws and it is secure. The body of the pipe is solid anyway with a bracket to the wall, this is extra insurance.
Hooked the stove up and read the start up directions which seemed to indicate filling the burner pot with some pellets and do the prime. I waited for the stove to start feeding watching the feed motor and it never happened. The reason is because it takes several minutes for the feed motor to even start turning. I thought I had a bad motor and took it off and was unable to turn the shaft. That is because it is a high torque motor I later learned from TECH services.
Day 2 I loaded the hopper with 40 pounds of pellets, got the priming down and started the stove. I kept the thermostat at mid level and within a couple of hours the house was 73 and we were shedding clothes. we finally figured out where the stove will keep the house at 69/70 and burned that initial 40 pond bag in 18 1/2 hours. part of that was keeping the heat down to about 63 while we slept from 2 am to 8:00 this morning.
Cleaned out the items called to be cleaned up and just re-fired the stove. Some have said it is loud, well, what do you expect when you have a fan blowing air around? Others were bothered by the pellets dropping, again, what is your expectation, that they move by conveyor?
My house is a cape with a walkout basement and about 2100 sft. The stove is on the first floor and we are quite warm.
January 1, 2015